Nov 21, 2012, 10:53 am
Last edit by: Prospero
American Airlines Business Extra® Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First† Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First† F
Upgrade to Business* C
Upgrade to First† A
* = First class cabin on 2-class flights
† = First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
Jun 17, 2018, 11:59 am
#571
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
I also just returned two unused upgrade certs expiring this month.
I needed to write void and our Business Extra account number across the front. Scan and email those to BE before the certs will expire.
It took two days to see the points back to our account.
The expiration date says 12/31/2020, but I am not sure how the expiration date was determined...
I needed to write void and our Business Extra account number across the front. Scan and email those to BE before the certs will expire.
It took two days to see the points back to our account.
The expiration date says 12/31/2020, but I am not sure how the expiration date was determined...
Jun 17, 2018, 8:40 pm
#573
Join Date: Aug 2001
Location: Southern California/Los Angeles
Programs: Various
Posts: 2,778
May 2018 Promo - SMBWEEK2018 - any postings yet ?
I registered for this promo :
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
Jun 17, 2018, 10:04 pm
#574
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 369
I registered for this promo :
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
Jun 17, 2018, 10:50 pm
#575
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I registered for this promo :
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
My qualifying flight was April 29. I had actually signed up after flying the segment, but before it had credited to my AAdvantage account, as I read about the promo on FT only that day.
Last edited by mvoight; Jun 22, 2018 at 10:12 pm
Jun 18, 2018, 5:14 am
#576
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,652
Mine hit on May 13th as well.
Jun 21, 2018, 6:10 am
#577
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I registered for this promo :
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
Small Business Week is April 29th–May 5th, and we want to celebrate by giving you more ways to earn. Register using promotion code SMBWEEK2018 and fly at least once during that week to earn 500 bonus points.
The flight and its noramal point accrual posted, but the promo points did not. Any other experiences ? I see the condions info about timing.....I’ve experienced that the promos usually post the same day as the flight accrual.
Jun 21, 2018, 9:05 am
#579
Join Date: Oct 2003
Location: Den
Programs: AA Gold & Marriott Gold
Posts: 177
My wife used a paper BXP1 last week. She was able to check in online. She was told the physical cert wold not need to be collected.
Jun 22, 2018, 7:58 am
#580
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,037
Jun 22, 2018, 3:09 pm
#581
Join Date: Oct 2016
Location: Phoenix
Programs: AA EXP Hyatt Explorist Marriott Titanium, Hilton Diamond, Emerald Club Executive Elite, UA Silver
Posts: 46
Question on BXP2 and BXP3
Apologies, I tried reading most of the thread but did not find my answers. First question might be dumb, so sorry... I understand that I can earn on BA marketed flights, any circumstances that I can use a BXP2 or BXP3 on BA metal? Second is how are BXP2 and BXP3 handled on PE fare codes (W,P) on AA metal, do they consider it full fare (like Y fare) and allow only a BPX2 vs BPX3, any experiences. Thanks in advance.
Jun 30, 2018, 12:06 pm
#582
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
So I booked LAX-HNL-LAX in T
I was able to change my outbound for free just because I am EXP.
Also, I was able to use the same day confirmed flight change for the outbound flight without fee online then just before boarding I was comp upgraded.
I already got comp upgrade for inbound flight.
Now I want to take an earlier flight (inbound).
T is available for the flight I want to take but my seat was already upgraded, so that means if I want to change my flight, will I lose my F seat? I am not sure if comp upgrade is available for the flight I want to take, but U T C are available.
What is the best way to keep my F seat if I want to change my flight? My flight is next Monday...
I was able to change my outbound for free just because I am EXP.
Also, I was able to use the same day confirmed flight change for the outbound flight without fee online then just before boarding I was comp upgraded.
I already got comp upgrade for inbound flight.
Now I want to take an earlier flight (inbound).
T is available for the flight I want to take but my seat was already upgraded, so that means if I want to change my flight, will I lose my F seat? I am not sure if comp upgrade is available for the flight I want to take, but U T C are available.
What is the best way to keep my F seat if I want to change my flight? My flight is next Monday...
Jun 30, 2018, 8:07 pm
#583
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
So I booked LAX-HNL-LAX in T
I was able to change my outbound for free just because I am EXP.
Also, I was able to use the same day confirmed flight change for the outbound flight without fee online then just before boarding I was comp upgraded.
I already got comp upgrade for inbound flight.
Now I want to take an earlier flight (inbound).
T is available for the flight I want to take but my seat was already upgraded, so that means if I want to change my flight, will I lose my F seat? I am not sure if comp upgrade is available for the flight I want to take, but U T C are available.
What is the best way to keep my F seat if I want to change my flight? My flight is next Monday...
I was able to change my outbound for free just because I am EXP.
Also, I was able to use the same day confirmed flight change for the outbound flight without fee online then just before boarding I was comp upgraded.
I already got comp upgrade for inbound flight.
Now I want to take an earlier flight (inbound).
T is available for the flight I want to take but my seat was already upgraded, so that means if I want to change my flight, will I lose my F seat? I am not sure if comp upgrade is available for the flight I want to take, but U T C are available.
What is the best way to keep my F seat if I want to change my flight? My flight is next Monday...
I'd keep the flight & F seat unless F on your desired flight looks really promising...
Jun 30, 2018, 8:45 pm
#584
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver
Posts: 626
Do flight credit requests on BA often take longer than AA? Makes sense they would - submitted one a few days ago and the AA flight posted but still waiting on the BA one.
Jul 1, 2018, 3:43 am
#585
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,449
Last week, I'm flying with a colleague of mine who is either Plat or PP and he was using one of our BXP1 certs. I was speaking to an agent in the lounge and I commented about how far down the list he was for the upgrade so she looked up the list and showed him basically dead last behind even golds trying to up upgrade.. She could not figure it out and even asked another agent for help who also could not help. At the gate, I asked the agent again and she could not fix it either so I suggested get rid of the upgrade cert and use the stickers in my account. The system would not let her remove the cert information so he remained at the bottom of the list. In this case it did not matter as no one was cleared into first. Any ideas if this is a bug in the system or the way it is supposed to be? The agent in the lounge showed me the screen listing him below UPG1's, UPG2, as BX.
I plan on contacting BE on Monday and see what they say, but just curious if anyone here has any experience with this.
I plan on contacting BE on Monday and see what they say, but just curious if anyone here has any experience with this.