Nov 21, 2012, 10:53 am
Last edit by: Prospero
American Airlines Business Extra® Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First† Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First† F
Upgrade to Business* C
Upgrade to First† A
* = First class cabin on 2-class flights
† = First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
May 21, 2018, 2:54 pm
#556
Join Date: Nov 2003
Location: Scottsdale, AZ, USA
Programs: HHonors Diamond, Marriott LT Plat, AA LT Plat, DL Silver
Posts: 501
After reading the last couple of posts, I started wondering about a BXP1 certificate that I still have in my possession. I called business extra and they said that I could either use the certificate (the old way), but if I requested, they would take back the certificate and reinstate the points. They sort of volunteered that these are becoming harder to use (find space) so sending back (via writing void on the certificate and scanning to them) might be a good way to extend the expiration date (which helped me out). No charge for doing this.
May 21, 2018, 3:43 pm
#557
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
May 22, 2018, 5:26 pm
#558
Join Date: Nov 2005
Location: WAS
Posts: 1,626
I think s/he's talking about still-valid paper certs that someone might have. In the paper cert case, I imagine you use them like you would always use them. If you cancel the ticket, the paper cert would still be valid until it expires. I don't know that they would re-issue it as a electronic certificate, but either way, you would still have a valid BXP1.
Last edited by Ross0; May 22, 2018 at 6:48 pm
Jun 8, 2018, 10:21 am
#561
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,084
Just to relate my experience of returning a paper reward I could not use:
- No fee
- No longer need to post in cert - void, write on account and scan
- Points put back almost immediately
- Points added back expire 31 Dec 18
- No fee
- No longer need to post in cert - void, write on account and scan
- Points put back almost immediately
- Points added back expire 31 Dec 18
Jun 8, 2018, 11:56 am
#562
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Was that a flight award or an upgrade? There is no fee to redeposit a flight award within a certain time period
Jun 8, 2018, 1:42 pm
#563
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,811
Same process for me the other day in returning an upgrade cert. I did mention to them I was EXP though.
Jun 8, 2018, 11:56 pm
#564
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,084
Jun 12, 2018, 3:03 pm
#565
Join Date: Aug 2017
Programs: American Airlines, Alaska Airlines, Hilton, IHG
Posts: 35
Same Day Flight Change after BXP1 applied
Hoping the experts here can help answer a question. I have a confirmed upgrade on a flight in a couple of weeks, upgraded using a BXP1 paper certificate. It looks like I will need to do a same day flight change to an earlier flight.
Will having the BXP1 applied hurt my ability to SDFC? Does the new flight need C availability or E availability to make the change? Can I SDFC into economy and keep the certificate? The meeting services phone agents (3x calls) are of no help and provide conflicting information. None of them seemed to understand what same day flight change or E availability was.
Will having the BXP1 applied hurt my ability to SDFC? Does the new flight need C availability or E availability to make the change? Can I SDFC into economy and keep the certificate? The meeting services phone agents (3x calls) are of no help and provide conflicting information. None of them seemed to understand what same day flight change or E availability was.
Jun 14, 2018, 5:25 am
#566
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
So looking at ur account for this month but see that al the flights posted but they all say 0 points. Is this temporary before the 15th that is supposedly the date everything posts? Why would all flights say 0 points this month when we got points last month. No flights were basic economy btw.
Jun 14, 2018, 6:45 am
#567
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
So looking at ur account for this month but see that al the flights posted but they all say 0 points. Is this temporary before the 15th that is supposedly the date everything posts? Why would all flights say 0 points this month when we got points last month. No flights were basic economy btw.
Jun 14, 2018, 8:32 am
#568
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
Jun 15, 2018, 4:31 pm
#569
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
I needed to write void and our Business Extra account number across the front. Scan and email those to BE before the certs will expire.
It took two days to see the points back to our account.
The expiration date says 12/31/2020, but I am not sure how the expiration date was determined...