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Business Extra ("ExtrAA") Program (master thread)

Old Nov 21, 2012, 10:53 am
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Last edit by: Prospero
American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

Old Dec 10, 2022, 10:42 am
  #1756  
 
Join Date: Oct 2006
Programs: UA, bmi, AA, CO, DL, B6, AMEX, Hertz, Most Hotels
Posts: 3,005
PlanAhead Business Awards

Running out time before my current BX6B award expires and over the past year have never seen ANY PlanAhead AA business award space to/from any Europe airport.

While I have always had beyond low expectations I'm hoping someone can provide some guidance on finding business award space from NYC (or anywhere) to anywhere in Europe?

Alternatively, can anyone provide a suggestion on what can be done with this useless award before EOY as I won't qualify for redemptions in 2023 due to not meeting the new 5K spend rule?

In addition I have to burn the 8,198 points currently in my account before EOY and am trying to figure a flight award that can actually be booked?

TIA
bk3day is offline  
Old Dec 10, 2022, 2:09 pm
  #1757  
 
Join Date: Jul 2011
Posts: 2,373
Originally Posted by bk3day
Running out time before my current BX6B award expires and over the past year have never seen ANY PlanAhead AA business award space to/from any Europe airport.

While I have always had beyond low expectations I'm hoping someone can provide some guidance on finding business award space from NYC (or anywhere) to anywhere in Europe?

Alternatively, can anyone provide a suggestion on what can be done with this useless award before EOY as I won't qualify for redemptions in 2023 due to not meeting the new 5K spend rule?

In addition I have to burn the 8,198 points currently in my account before EOY and am trying to figure a flight award that can actually be booked?

TIA
can't you return it and redeposit it for points, then use them for something like club membership or simply exchange for miles?
LovePrunes is offline  
Old Dec 12, 2022, 4:34 pm
  #1758  
 
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,440
Originally Posted by dc10forlife
I don't know about you, but my business uses lots of consultants. For example, if a friend or family member is travelling with me, I often use the time to consult with them about business matters. I pay for their flight and/or meal, and I put my business extra number in the reservation.
I get that, but the only person I could add is my husband, who is already on the account.

Here is an excerpt from the email I received:

please help us to validate it as such. To keep this account active please provide two of the following:
  • Employer Identification Number (EIN) | Federal Employer Identification Number (FEIN) | Federal Tax Identification Number
  • Articles of Incorporation (S corp or C corp) | Articles of Organization (LLC)
  • Partnership Agreement (General Partnership) | Certificate of Limited Partnership, Limited Partnership Document (LP, LLP)
  • Valid Business Name Registration certificate issued by a government agency (e.g. Business License, DBA / Doing Business As Name, Assumed Name, Fictitious Business Name, Registration of Trade Name)
  • Seller's Permit or Vendor's License issued by a government agency such as a local taxation department or tax commission
We will also need a copy of W2s for three company employees that will post travel to the account, aside from yourself. When providing this type of documentation, please redact the last 4 of any Social Security Numbers and any earnings information.

Emphasis added.

I just don't qualify.

Thanks for the suggestion.
QueenOfCoach is offline  
Old Dec 12, 2022, 4:35 pm
  #1759  
 
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,440
Originally Posted by JJeffrey
As far as I understand things the BE account is not going to be "suspended" if you're under the $5k/3 traveller threshold, rather any accounts that are under will just be unable to redeem points.

For anyone in this situation I don't see any reason not to continue to accrue BE points as usual, they'll be there for use later if you're able to make it over the threshold. It's not like it costs anything.
Good point. I am just going to leave it as it is. I can't see hiring anyone in the near future. I am trying to wind it down, anyway.
QueenOfCoach is offline  
Old Dec 12, 2022, 7:14 pm
  #1760  
PHL
FlyerTalk Evangelist
 
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,128
Originally Posted by wylek
Per JT Genter (on Twitter), redeposit / reinstatement fees are back for upgrade certificates (with no lead time / advance notice! ). If you check the FAQ on businessextra.com:
Points that have been redeemed but not yet processed can be reinstated online within 5 days of redemption without incurring a fee. After 5 days, reinstatement fees of $150 USD for the first certificate and $25 for each additional (within the same transaction) will apply."
Did they back the change out? The FAQ doesn't say anything about a fee to reinstate points.


PHL is online now  
Old Dec 12, 2022, 7:18 pm
  #1761  
PHL
FlyerTalk Evangelist
 
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,128
Originally Posted by arfaczar
Does AA typically release 2 J-class seats for upgrade availability on JFK-LAX / SFO?
Is it feasible to expect to use 2 BXP1 certs on these trans-con flights for next April?
No, but they will release them closer to flight date if the load is light. You'd get waitlisted and hold your breath until the gate when other members, maybe with higher status, are vying for points+$$ and SWU upgrades. Best option is to pick mid week days, early morning flights for your best chance.
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Old Dec 12, 2022, 7:23 pm
  #1762  
PHL
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Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,128
Deleted

Last edited by PHL; Dec 13, 2022 at 5:19 am
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Old Dec 13, 2022, 11:18 am
  #1763  
 
Join Date: Mar 2005
Programs: UA 1K and PP, AA Plat (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,361
Originally Posted by QueenOfCoach
Here is an excerpt from the email I received:
Wow, what precipitated that email? Asking for W2s suggests they are pretty serious about this, and seems to be a step beyond my original understanding of the 3 unique traveler requirement. Given AA's aggressive enforcement of frequent flier program violations, I would proceed with caution here.
ikwia is offline  
Old Dec 13, 2022, 11:51 am
  #1764  
 
Join Date: Jul 2011
Posts: 2,373
Originally Posted by ikwia
Wow, what precipitated that email? Asking for W2s suggests they are pretty serious about this, and seems to be a step beyond my original understanding of the 3 unique traveler requirement. Given AA's aggressive enforcement of frequent flier program violations, I would proceed with caution here.
perhaps they'd be ok showing 1099's....not every employee is a w2 employee. AA might be asking more more info than they really should, in my opinion, even if you obscure part of the SSN
LovePrunes is offline  
Old Dec 13, 2022, 12:25 pm
  #1765  
 
Join Date: Mar 2005
Programs: UA 1K and PP, AA Plat (3MM, former CK), Marriott Ambassador and LTT, Hilton Gold, Uber One
Posts: 1,361
Originally Posted by LovePrunes
perhaps they'd be ok showing 1099's....not every employee is a w2 employee. AA might be asking more more info than they really should, in my opinion, even if you obscure part of the SSN
We're somewhat OT, but what type of employee are you thinking of when you say "not every employee is a w2 employee"?
ikwia is offline  
Old Dec 13, 2022, 1:25 pm
  #1766  
 
Join Date: Apr 2015
Location: Seattle, WA (US)
Programs: Oneworld (Emerald)
Posts: 127
Originally Posted by PHL
Did they back the change out? The FAQ doesn't say anything about a fee to reinstate points.
They appear to have reverted the FAQ change after the Dec. 7th announcement of points being extended through February 28, 2023.
wylek is offline  
Old Dec 13, 2022, 1:36 pm
  #1767  
 
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,916
Originally Posted by ikwia
Wow, what precipitated that email? Asking for W2s suggests they are pretty serious about this, and seems to be a step beyond my original understanding of the 3 unique traveler requirement. Given AA's aggressive enforcement of frequent flier program violations, I would proceed with caution here.
Originally Posted by LovePrunes
perhaps they'd be ok showing 1099's....not every employee is a w2 employee. AA might be asking more more info than they really should, in my opinion, even if you obscure part of the SSN
Originally Posted by ikwia
We're somewhat OT, but what type of employee are you thinking of when you say "not every employee is a w2 employee"?
Our business also received a similar email last week to that of queen of coach with the request for both business verification and employee/contractor verification and what might be considered a soft suspension. Account remained open and could be credited, but couldnt redeem. We have been part of the program for well over a decade. It was pretty threatening language for long term customers. Yes, AA is asking for more information than they should but they can make the rules and we decide if we want to play. and Yes they are OK with 1099's redacted since the T&C's permit contractors and employees .The due date to reply was December 20 or so. We returned the information within a couple of days and within 2 hours received an email response from the audit team, with further requests, and when answered, by the end of day AA sent an all OK email . Thought that was pretty amazing turnaround (since you could barely talk to a res agent in that time frame), and it seems like all things considered that this activity would be low priority but who knows? They are very much a stickler for the business verification audit items they request so if you do not have them, think about what you want to do. A call to the number on the email was actually answered by a person, and the claim was that all Business Extra accounts are being audited by end of year. AA had somehow added travelers to our Business Extra account that we had never added (since that is done by the FF within their own account), and we told them that in the call (still dont know how that happened) and they "sort of" admitted the mistake telling us what happened. Guessing this a small ausit team. Dont know how big the program is or what criteria is causing the request to audit. Just sharing.
worldiswide is offline  
Old Dec 13, 2022, 1:39 pm
  #1768  
 
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,916
Originally Posted by dc10forlife
I don't know about you, but my business uses lots of consultants. For example, if a friend or family member is travelling with me, I often use the time to consult with them about business matters. I pay for their flight and/or meal, and I put my business extra number in the reservation.
That is not an example of consultant per program rules. Payments of flights or meals is not the same as filing a 1099 information return for the person.
worldiswide is offline  
Old Dec 13, 2022, 5:42 pm
  #1769  
 
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,440
Originally Posted by ikwia
Wow, what precipitated that email? Asking for W2s suggests they are pretty serious about this, and seems to be a step beyond my original understanding of the 3 unique traveler requirement. Given AA's aggressive enforcement of frequent flier program violations, I would proceed with caution here.
Nothing precipitated it, other than the fact there are two travelers in my BE account: Me and my husband. They sent me a polite note telling me my acct would be suspended. If I submitted the following (list of stuff proving three traveling employees and bona fide business dba sales tax etc), then it would be un-suspended.

I wrote back, politely telling them I am not looking to expand the business and "Thanks for the Memories". Their final note, again very polite and friendly, was to give me until Dec 10 to use my existing points, which I did do. Two friends got AC day passes for their trip over Christmas to see family. Genuine, 25-year friends, no barter/sale/trade. I am totally within their rules.

I agree. Proceed with caution. I certainly do not want to endanger my Aadvantage account by adding bogus employees to BE.

Note: It has to be three TRAVELING employees, not just three employees. If there are four genuine W2 employees in the business, but only one travels, that doesn't cut it.
QueenOfCoach is offline  
Old Dec 13, 2022, 8:12 pm
  #1770  
 
Join Date: Jun 2002
Posts: 572
Have the rules gotten more strict with the change to the minimum number of employees/amount spent on travel? If so, then why would AA automatically still put in a BE number in a reservation and automatically credit points for all travelers on the same reservation?

Before accepting a BE number on a reservation, shouldn't AA instead require a certification that the reservation is for business travel and only includes w-2 employees or statutory employees? Or require all employees to be registered first, and then limit credit to only those employees? Or require a BE number for each passenger?

Thanks for the warning, but there seems to be a lot better ways to enforce this than auditing accounts and clawing back points that AA automatically credited in the first place. As it stands now, if I take a non-employee on a business trip with me, then I would have to book separate reservations and then re-link them for status benefits (which necessitates a call and a phone agent's time). Are the BE points that costly for them?

Last edited by dc10forlife; Dec 14, 2022 at 6:49 pm
dc10forlife is offline  

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