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Business Extra ("ExtrAA") Program (master thread)

Old Nov 21, 12, 10:53 am
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American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [[URL="https://www.flyertalk.com/forum/29470237-post1150.html"]POST]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [[URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"]POST]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [[URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"]POST]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [[url=http://www.flyertalk.com/forum/19345217-post394.html]POST]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected] Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)





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Business Extra ("ExtrAA") Program (master thread)

Old Oct 20, 22, 4:29 pm
  #1711  
 
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,124
I just called Meeting Services and asked to change BX2A award tickets I booked in June.
I thought I had to pay change fee, but the agent didn't charge the fee.
Is that a new rule?
MrJBoy is offline  
Old Oct 22, 22, 7:14 pm
  #1712  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 809
Jan 1 changes question

The only thing I forgot to ask them on a recent call if regarding the 3 unique traveling employees. I see online I show two including myself and met the spend of $5k over last twelve months. My third one has a flight late Dec and early Jan. The other employee thats just flown doesnt have anything booked in 2023 so after Jan 3 Ill have 2 employees that have flown. Does this mean I will be ineligible to redeem in 2023 until my third employee flies? Due to changes kicking in for me Jan 1 Im thinking yes but keep getting different answers from Biz xtra.

also, does anyone know if its the purchase date or day of flying of the employees that determines eligibility?
Jonesdds is offline  
Old Oct 22, 22, 9:16 pm
  #1713  
FlyerTalk Evangelist
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 10,639
Originally Posted by Jonesdds
also, does anyone know if its the purchase date or day of flying of the employees that determines eligibility?
Purchase date has never mattered for anything, it's the date of the flight that counts.
JJeffrey is offline  
Old Oct 23, 22, 11:04 am
  #1714  
 
Join Date: Sep 2014
Location: TPA/DFW
Programs: AA EXP, MB LTTE/A HH DIA, DL
Posts: 1,498
Originally Posted by Jonesdds
The only thing I forgot to ask them on a recent call if regarding the 3 unique traveling employees. I see online I show two including myself and met the spend of $5k over last twelve months. My third one has a flight late Dec and early Jan. The other employee that’s just flown doesn’t have anything booked in 2023 so after Jan 3 I’ll have 2 employees that have flown. Does this mean I will be ineligible to redeem in 2023 until my third employee flies? Due to changes kicking in for me Jan 1 I’m thinking yes but keep getting different answers from Biz xtra.

also, does anyone know if it’s the purchase date or day of flying of the employees that determines eligibility?
Date of flying.

I'm way over the $5K, as two of us fly frequently. All I have to keep track of is the latest day of flying of one of the two infrequent flyers. I can redeem as long as one of them has flown within the last 12 months.
txpenny is offline  
Old Oct 23, 22, 3:47 pm
  #1715  
 
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,187
I'm likely going to be short for the $5K spending on January 1st. I've seen talk of a counter that lists the unique travelers and amount spent, where exactly is that? I think I've looked at every bit of the website and I'm not seeing it listed at all.

Seeing that should also answer my question regarding if spending in January 2022 will count when looking at redeeming in 2023.
alphaeagle is offline  
Old Oct 23, 22, 5:57 pm
  #1716  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 809
Originally Posted by JJeffrey
Purchase date has never mattered for anything, it's the date of the flight that counts.
Thats interesting because their agent told me the rolling 12 mo spend total is when purchased, not flown. I even confirmed with him again because I didnt believe it.
Jonesdds is offline  
Old Oct 23, 22, 6:02 pm
  #1717  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 809
Originally Posted by alphaeagle
I'm likely going to be short for the $5K spending on January 1st. I've seen talk of a counter that lists the unique travelers and amount spent, where exactly is that? I think I've looked at every bit of the website and I'm not seeing it listed at all.

Seeing that should also answer my question regarding if spending in January 2022 will count when looking at redeeming in 2023.
After logging in click Redeem(upper right area) then Redeem Points and youll see this:


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Jonesdds is offline  
Old Oct 23, 22, 11:27 pm
  #1718  
 
Join Date: Jul 2011
Posts: 1,957
Originally Posted by Jonesdds
After logging in click Redeem(upper right area) then Redeem Points and you’ll see this:


anyone yet had AA explain how long that speedometer on spending will last if we're currently over $5k? like how can we see what the 12 month running total will be for january before dec 31?
Id hate to wait till jan 15 and suddenly dip under the 5k and cant redeem for awhile,
LovePrunes is offline  
Old Oct 24, 22, 4:36 am
  #1719  
 
Join Date: Feb 2015
Posts: 896
Originally Posted by Jonesdds
After logging in click Redeem(upper right area) then Redeem Points and youll see this:


Thank you for this!
can you redeem points just now (till Dec-31-2022) if you did not satisfy either the 5K or the 3Pax?
ft4lyf is offline  
Old Oct 24, 22, 5:40 am
  #1720  
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Join Date: Feb 2001
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Posts: 10,639
Originally Posted by Jonesdds
Thats interesting because their agent told me the rolling 12 mo spend total is when purchased, not flown. I even confirmed with him again because I didnt believe it.
That's nonsense and just an agent getting words mixed up or having no idea what they're talking about.

Other than for ticket validity purposes, the date of purchase has no bearing on anything, be it with Business Extra or AAdvantage. Business Extra doesn't know that you've spent $X until you take the flight and the flight credits to your account. The date you buy the ticket is irrelevant.

Otherwise anyone could buy a ticket today for some date in the future, get credit for it, then cancel it.
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JJeffrey is offline  
Old Oct 24, 22, 8:08 am
  #1721  
 
Join Date: Jul 2011
Posts: 1,957
Originally Posted by ft4lyf
Thank you for this!
can you redeem points just now (till Dec-31-2022) if you did not satisfy either the 5K or the 3Pax?
yes
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LovePrunes is offline  
Old Oct 24, 22, 8:29 am
  #1722  
 
Join Date: Feb 2015
Posts: 896
Originally Posted by LovePrunes
yes
ft4lyf is offline  
Old Oct 25, 22, 7:37 pm
  #1723  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 809
Originally Posted by ft4lyf
Thank you for this!
can you redeem points just now (till Dec-31-2022) if you did not satisfy either the 5K or the 3Pax?
as I understand it yes. Then you have a year to apply the certs before they expire. You can redeposit and get another year on the points(I think until the next year end so almost two years potentiality, I think, others can confirm). But if you havent met qualifications they will be held hostage till you do or they expire.

So if you dont think youll qualify in time you can redeem for certs youll use and or turn into miles.
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Jonesdds is offline  
Old Oct 25, 22, 7:41 pm
  #1724  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 809
Originally Posted by JJeffrey
That's nonsense and just an agent getting words mixed up or having no idea what they're talking about.

Other than for ticket validity purposes, the date of purchase has no bearing on anything, be it with Business Extra or AAdvantage. Business Extra doesn't know that you've spent $X until you take the flight and the flight credits to your account. The date you buy the ticket is irrelevant.

Otherwise anyone could buy a ticket today for some date in the future, get credit for it, then cancel it.
Im sure you are correct but pointing out info from the agents shouldnt be taken as correct.they are easy to get on the phone typical, maybe a hang up and call back with questions until you get someone that seems to know what they are talking about. The one that said that struck me as a relatively new hire.
Jonesdds is offline  
Old Oct 26, 22, 7:47 am
  #1725  
PHL
 
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 9,785
Originally Posted by jbalmuth
Not sure if you received a response, but the T&Cs of the awards state explicitly:

Valid on flights marketed and operated by American Airlines or American Eagle, ticketed on American Airlines ticket stock (AA001). Not valid on flights operated by other airlines under a codeshare agreement, including codeshare flights marketed as American Airlines.

To my eye, this condition was inserted specifically to exclude BA (or IB, AY, CX etc. etc.) metal flights, even when they carry an AA flight number.
This explains why my recent JetBlue flight on an AA codeshare, with AA ticket stock #001, didn't get BE points. Lesson learned. I still would have flown it, as it was the only nonstop option on the route that still earned my LPs and redeemable award miles.
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