Last edit by: Prospero
"Domestic" Same Day Confirmed Flight Change (SDFC, SDC, CFC, and "Standby")
"AA Domestic" here includes Canada, Hawaii, Puerto Rico, U.S. Virgin Islands and the Caribbean
N.B. Different than "standby"; see link.
NOTE CHANGED POLICY: June 2018 - E class availability is not (or no longer) definitive on whether SDFC may happen. "Other" aspects may be taken in to consideration. Seems few other changes but it is now clear that passengers in domestic premium cabins can SDFC at no charge. More here: Guide: New SDFC / Same Day Flight Change Restrictions 8 Jun 2018
NOTE CHANGED POLICY: As of 15 January 2016 the SDFC option will be limited to alternate flights only if they follow the same origin, destination, and also SAME CONNECTION POINT. Other rules seem to be unchanged as far as available 24-hours before, no charge to CK, EXP or up to three companions on the same PNR, no co-terminals allowed, and slight overlap to calendar date limitation for late night may be possible. Domestic segments that are part of a domestic and international itinerary are generally not eligible.
NOTE 1 re upgrades: To effectively use SDFC you must call to downgrade first. If you SDFC successfully then, you may request an upgrade on your new flight.
NOTE 2 re Upgrades. On SDFC, for e500 or EXP UDU the original upgrade request time stamp remains on the upgrade request; with SWU, you will get a new time of request time stamp. (It's useful not to check in for ~10 minutes after you SDFC or you may find yourself in a pickle with upgrade requests.)
NOTE 3 re PreCheck / KTN: For an unknown reason, going on to SDFC May delete or eliminate your Known Traveler number for the record, so your PreCheck will likely not be granted. You'll have to call or have the ticket counter restore your KTN. (According to reports in May 2018, this does not seem to be a pervasive issue any longer).
N.B. This thread relates to AA "domestic" changes only, for international same day changes see this thread.
Link to American Airlines' current policy on Same Day Flight Change and detailed Terms and Conditions
Link AA FAQ - Same Day Flight Change
Link to archived posts made before the recent changes
The price to confirm same day flight change is now $75* (free for EXPs and others as shown in "Complimentary..." below as of 1 Jan 2015):
http://www.aa.com/aa/pubcontent/en_U...eDayTravel.jsp
Change and Standby Options (Link)
Same-Day Flight Changes
Did you know you can change your domestic flight† and get a confirmed seat for a $75 (non-refundable) charge? The option is available on all fares in the Main Cabin. For $75 you can confirm a seat on a different flight as long as the alternate flight:
1. Has the same origin AND destination
2. Is the same calendar day of departure
3. Has eligible seats available ("E" fare inventory for all fares)
We continue to offer the same-day stand by option for an earlier or later domestic flight for select customers at no charge. See above link for list of select customers.
We now have four convenient options to make same-day flight changes:
1. Online: Beginning 24 hours prior to departure, you can request a same-day flight change on aa.com through the check-in window. Just select each passenger who is requesting a flight change and pay the non-refundable $75 per passenger charge.
2. Over the Phone: Beginning 24 hours prior to departure, you can call Reservations and our agents will provide information for available flights departing on the same day as your original flight. The non-refundable $75 charge can be paid over the phone via credit card.
Once you arrive at the airport, you can check in for your new flight at Curbside Check-In, Self-Service Check-In, or our ticket counter.
3. At a Check-In Kiosk: Beginning 12 hours prior to departure, the Self-Service Check-In machines will provide a list of available flights for the same day as your original flight. Just choose the flight, pay the non-refundable $75 charge, and complete the check-in process. You will receive a boarding pass for your newly confirmed flight and a receipt for the charge.
4. At the Ticket Counter: Beginning 24 hours prior to departure, our agents can provide a list of available flights for the same day as your original flight. Just choose the flight and pay the non-refundable $75 charge. You will receive a boarding pass for your newly confirmed flight and a receipt for the charge.
Same-day flight changes are subject to Terms and Conditions.
†Available for flights in the U.S., Puerto Rico, U.S. Virgin Islands, Canada and the Caribbean on American Airlines, American Eagle® and AmericanConnection®.
*Note: 1.Passengers traveling on unrestricted Y fares and AAdvantage AAnytime travel awards have the flexibility to change flight arrangements at no charge. Passengers traveling on AAdvantage MileSAAver awards continue to have the flexibility to change the date/time of their flights at no charge, provided award seats are available on the desired flight.If award seats are not available on the desired flight, you may obtain a confirmed seat on the same day by paying the $75 charge.
Complimentary confirmed flight change (Link)
Get a complimentary same-day confirmed flight change with:
Passengers traveling on unrestricted Y fares and AAdvantage AAnytime travel awards have the flexibility to change flight arrangements at no charge. Passengers traveling on AAdvantage MileSAAver awards continue to have the flexibility to change the date/time of their flights at no charge, provided award seats are available on the desired flight. If award seats are not available on the desired flight, you may obtain a confirmed seat on the same day by paying the $75 charge.
Customers who purchased a Choice Plus fare have the flexibility to change one flight at no charge, provided seats are available on the desired flight.
Looking for more information? Please see our Frequently Asked Questions.
†Available for flights in the U.S., Puerto Rico, U.S. Virgin Islands, Canada and the Caribbean on American Airlines, American Eagle and American Connection®.
* Same-day flight change charges are non-refundable. Same-day standby charges are automatically refunded if you are not accommodated on the standby flight.
N.B. Inventory must be available in "E" bucket for Confirmed Flight Change to be offered; even then it still may not be available due to "Other" considerations.
Link to AA Same Day Confirmed Flight a Change Terms and Conditions
Link to aa.com Same Day Flight Change policy
Link to aa.com Same Day Travel Changes / SDFC and Standby FAQ
Archive of previous terms and conditions: http://web.archive.org/web/201405221...mers/sd-tc.jsp
Nuances and Loose Rules
Now for the hard part: figuring out where the flexibility is in the rules. This list is compiled from the responses to people saying "Can I do X?" where X is something that is not clearly permitted by the rules. One's likelihood of success here depends a bit on the method used for the SDC. (Note: this is a work in progress and your contributions/corrections are appreciated!)
For each item, the following codes apply:
Y = possible using any method
A = possible using an agent (phone/counter), perhaps having to HUACA
A* = mixed reports of success with an agent (phone/counter)
N* = possible only if you find a very accommodating agent
N = little or no reported success.
ARCHIVE of AA FAQ and previous detail of SDFC:
Wayback Machine, 5 captures, 22 Jan 14 - 10 Apr 15
Link
Same-Day Flight Change Terms and Conditions
Same-Day Standby Terms and Conditions
"AA Domestic" here includes Canada, Hawaii, Puerto Rico, U.S. Virgin Islands and the Caribbean
N.B. Different than "standby"; see link.
NOTE CHANGED POLICY: June 2018 - E class availability is not (or no longer) definitive on whether SDFC may happen. "Other" aspects may be taken in to consideration. Seems few other changes but it is now clear that passengers in domestic premium cabins can SDFC at no charge. More here: Guide: New SDFC / Same Day Flight Change Restrictions 8 Jun 2018
NOTE CHANGED POLICY: As of 15 January 2016 the SDFC option will be limited to alternate flights only if they follow the same origin, destination, and also SAME CONNECTION POINT. Other rules seem to be unchanged as far as available 24-hours before, no charge to CK, EXP or up to three companions on the same PNR, no co-terminals allowed, and slight overlap to calendar date limitation for late night may be possible. Domestic segments that are part of a domestic and international itinerary are generally not eligible.
NOTE 1 re upgrades: To effectively use SDFC you must call to downgrade first. If you SDFC successfully then, you may request an upgrade on your new flight.
NOTE 2 re Upgrades. On SDFC, for e500 or EXP UDU the original upgrade request time stamp remains on the upgrade request; with SWU, you will get a new time of request time stamp. (It's useful not to check in for ~10 minutes after you SDFC or you may find yourself in a pickle with upgrade requests.)
NOTE 3 re PreCheck / KTN: For an unknown reason, going on to SDFC May delete or eliminate your Known Traveler number for the record, so your PreCheck will likely not be granted. You'll have to call or have the ticket counter restore your KTN. (According to reports in May 2018, this does not seem to be a pervasive issue any longer).
N.B. This thread relates to AA "domestic" changes only, for international same day changes see this thread.
Link to American Airlines' current policy on Same Day Flight Change and detailed Terms and Conditions
Link AA FAQ - Same Day Flight Change
Link to archived posts made before the recent changes
The price to confirm same day flight change is now $75* (free for EXPs and others as shown in "Complimentary..." below as of 1 Jan 2015):
http://www.aa.com/aa/pubcontent/en_U...eDayTravel.jsp
Change and Standby Options (Link)
Same-Day Flight Changes
Did you know you can change your domestic flight† and get a confirmed seat for a $75 (non-refundable) charge? The option is available on all fares in the Main Cabin. For $75 you can confirm a seat on a different flight as long as the alternate flight:
1. Has the same origin AND destination
2. Is the same calendar day of departure
3. Has eligible seats available ("E" fare inventory for all fares)
We continue to offer the same-day stand by option for an earlier or later domestic flight for select customers at no charge. See above link for list of select customers.
We now have four convenient options to make same-day flight changes:
1. Online: Beginning 24 hours prior to departure, you can request a same-day flight change on aa.com through the check-in window. Just select each passenger who is requesting a flight change and pay the non-refundable $75 per passenger charge.
2. Over the Phone: Beginning 24 hours prior to departure, you can call Reservations and our agents will provide information for available flights departing on the same day as your original flight. The non-refundable $75 charge can be paid over the phone via credit card.
Once you arrive at the airport, you can check in for your new flight at Curbside Check-In, Self-Service Check-In, or our ticket counter.
3. At a Check-In Kiosk: Beginning 12 hours prior to departure, the Self-Service Check-In machines will provide a list of available flights for the same day as your original flight. Just choose the flight, pay the non-refundable $75 charge, and complete the check-in process. You will receive a boarding pass for your newly confirmed flight and a receipt for the charge.
4. At the Ticket Counter: Beginning 24 hours prior to departure, our agents can provide a list of available flights for the same day as your original flight. Just choose the flight and pay the non-refundable $75 charge. You will receive a boarding pass for your newly confirmed flight and a receipt for the charge.
Same-day flight changes are subject to Terms and Conditions.
†Available for flights in the U.S., Puerto Rico, U.S. Virgin Islands, Canada and the Caribbean on American Airlines, American Eagle® and AmericanConnection®.
*Note: 1.Passengers traveling on unrestricted Y fares and AAdvantage AAnytime travel awards have the flexibility to change flight arrangements at no charge. Passengers traveling on AAdvantage MileSAAver awards continue to have the flexibility to change the date/time of their flights at no charge, provided award seats are available on the desired flight.
Complimentary confirmed flight change (Link)
Get a complimentary same-day confirmed flight change with:
- Unrestricted Economy Class (Y fare), Business or First Class tickets
- American Airlines AAdvantage® Executive Platinum status and companions in same record
- AirPass® membership
- First and Business Class award tickets
- MileSAAver® & AAnytime® award tickets
- Choice Plus fares
...If the original flight leaves between 8 PM and midnight, you can SDFC to flights leaving from midnight to 2 AM on the following calendar day (but still the same night) and vice versa. This was revised around the same time that the routing/coterminal restrictions were added in July.
Keep in mind that reservations and airport agents may be looking at slightly different references...
Keep in mind that reservations and airport agents may be looking at slightly different references...
Customers who purchased a Choice Plus fare have the flexibility to change one flight at no charge, provided seats are available on the desired flight.
Looking for more information? Please see our Frequently Asked Questions.
†Available for flights in the U.S., Puerto Rico, U.S. Virgin Islands, Canada and the Caribbean on American Airlines, American Eagle and American Connection®.
* Same-day flight change charges are non-refundable. Same-day standby charges are automatically refunded if you are not accommodated on the standby flight.
N.B. Inventory must be available in "E" bucket for Confirmed Flight Change to be offered; even then it still may not be available due to "Other" considerations.
Link to AA Same Day Confirmed Flight a Change Terms and Conditions
Link to aa.com Same Day Flight Change policy
Link to aa.com Same Day Travel Changes / SDFC and Standby FAQ
Archive of previous terms and conditions: http://web.archive.org/web/201405221...mers/sd-tc.jsp
Nuances and Loose Rules
Now for the hard part: figuring out where the flexibility is in the rules. This list is compiled from the responses to people saying "Can I do X?" where X is something that is not clearly permitted by the rules. One's likelihood of success here depends a bit on the method used for the SDC. (Note: this is a work in progress and your contributions/corrections are appreciated!)
For each item, the following codes apply:
Y = possible using any method
A = possible using an agent (phone/counter), perhaps having to HUACA
A* = mixed reports of success with an agent (phone/counter)
N* = possible only if you find a very accommodating agent
N = little or no reported success.
- Violating various non-routing fare rules (day/time, minimum stay, etc.): A* (see post 1020)
- Change to flight with no E fares available (day/time, minimum stay, etc.): A* (see [http://www.flyertalk.com/forum/25099215-post1111.html"]post 1111)
- Change routing with E avails but keep same number of connections, i.e BOS-ORD-LAX to BOS-DFW-LAX ??
- Change destination to an entirely different place: N
- Change destination to a co-terminal (e.g. LGA -> JFK): A* (see post 1081, post 1114 & this blog post )
- Change destination to ultra-close airport non-coterminal airport (e.g. JFK-> LGA): ??
- Change itinerary at the beginning to include illegal layovers (> 4 hours): A (1 of 1 getting an EP phone agent to create 8+ hr layover)
- Change itinerary at the layover point (using kiosk, app, or agent) to create an otherwise illegal layover: ??
- Change itinerary at the beginning to add a layover point not permitted by the routing rules: ??
- Change itinerary at a layover point to add another layover not permitted (either in terms of number of segments or routing rules) by the routing rules: ??
- Change to a flight exactly 24 hours before or after the original flight: ??
- Change to a flight exactly 24 hours before the original flight, if the previous day's flight has been delayed: Y (based on one report)
- Combining separately-fared segments to do SDC (e.g. XXX-YYY+YYY-ZZZ -> XXX-ZZZ): ??
- Change AA-codeshare, non-AA-metal segment to AA metal: ??
- Change from AA metal to AA-codeshare, non-AA-metal segment: ??
- Change from AA-codeshare, non-AA-metal segment to a different AA-codeshare, non-AA-metal segment: ??
- Change on a non-AA ticketed segment: A* (see post 1017 & post 1018)
- Change from an upgraded flight into Y on the new flight: A
- Change from a CPU-upgraded flight and get confirmed into available space on the new flight: ??
- Change from an instrument-upgraded flight and get confirmed into available space on the new flight: ??
- Non-elite on different PNR benefiting from EXP's waived-fee SDC: ??
- SDFC on an award: ??
ARCHIVE of AA FAQ and previous detail of SDFC:
Wayback Machine, 5 captures, 22 Jan 14 - 10 Apr 15
Link
Same-Day Flight Change Terms and Conditions
- Same-Day Flight Change is only available on flights operated and marketed by American Airlines, or marketed by American Airlines and operated by American Eagle or American Connection® carriers
- Same-Day Flight Change will be offered to eligible passengers beginning 24 hours prior to departure through the check-in window. Eligibility shall be determined based on, but not limited to, the following factors: AAdvantage or oneworld® elite status membership, purchased fare class, ticketing status and purchase history
- Same-Day Flight Change is subject to availability of eligible inventory
- Same-Day Flight Change is non-transferable
- Passengers who purchase Same-Day Flight Change and are unable to use it due to an involuntary routing change, flight cancellation, or missed connection due to a late incoming flight are eligible for a refund. The refund will be automatically initiated by American Airlines on the passenger's behalf.
- Passengers who are late for a flight for reasons other than those listed above are not eligible for a refund of the Same-Day Flight Change
- Passengers that have purchased a Same-Day Flight Change will not receive a refund if the price decreases, nor incur a charge if the price increases
- Any refund request will be fully refunded, or denied. There will be no partial refunds of a Same-Day Flight Change.
- Refunds of Same-Day Flight Change will be made to the original form of payment
- Purchases made in cash will be refunded via check
- Refund requests must be received within 365 days of the original Same-Day Flight Change purchase
- Same-Day Flight Change reservations are subject to cancellation unless passengers have checked in and obtained a boarding pass within the check-in window. Passengers must be present at the departure gate and ready to board at least 15 minutes prior to scheduled departure time to retain their reservations.
- American Airlines expressly reserves the right in its absolute discretion to discontinue Same-Day Flight Change at any time. American Airlines will not be liable for any loss or damage suffered by a purchaser resulting from such refusal, cancellation or denial
- American Airlines reserves the right to remove any passenger for inappropriate behavior, including, but not limited to, conduct that is disruptive, abusive or violent. Such passengers will not be entitled to a refund.
- American Airlines reserves the right to move any passenger from any seat for operational or security reasons. This includes passengers who do not meet exit row eligibility requirements. If a passenger is involuntarily moved to a different flight for such reasons, the passenger may request a refund of the Same-Day Flight Change at aa.com/refunds
Same-Day Standby Terms and Conditions
- Same-Day Standby is only available on flights operated and marketed by American Airlines, or marketed by American Airlines and operated by American Eagle or American Connection® carriers
- AAdvantage regular members and non-members may only use Same-Day Standby if Same-Day Flight Change is not available
- Same-Day Standby will be offered to eligible passengers beginning 24 hours prior to departure through the check-in window. Eligibility shall be determined based on, but not limited to, the following factors: AAdvantage or oneworld® elite status membership, purchased fare class, ticketing status, origin and destination, and purchase history
- AAdvantage regular members and non-members using Same-Day Standby may only stand by for an earlier flight with the same routing on the day of travel
- Same-Day Standby is subject to availability of eligible inventory
- Same-Day Standby is non-transferable
- Passengers who purchase Same-Day Standby and are unable to use it due to lack of available inventory, cancellation of standby flight, or involuntary routing change are eligible for a refund. The refund will be automatically initiated by American Airlines on the passenger's behalf once the passenger completes travel on their ticketed itinerary.
- Passengers that have purchased a Same-Day Standby will not receive a refund if the price decreases, nor incur a charge if the price increases
- Any refund request will be fully refunded, or denied. There will be no partial refunds of a Same-Day Standby.
- Refunds of Same-Day Standby will be made to the original form of payment
- Purchases made in cash will be refunded via check
- Refund requests must be received within 365 days of the original Same-Day Standby purchase
- Same-Day Standby requests are subject to cancellation unless passengers have checked in and obtained a boarding pass within the check-in window. Passengers must be present at the departure gate and ready to board at least 15 minutes prior to scheduled departure time to retain their reservations.
- American Airlines expressly reserves the right in its absolute discretion to discontinue Same-Day Standby at any time. American Airlines will not be liable for any loss or damage suffered by a purchaser resulting from such refusal, cancellation or denial
- American Airlines reserves the right to remove any passenger for inappropriate behavior, including, but not limited to, conduct that is disruptive, abusive or violent. Such passengers will not be entitled to a refund.
- American Airlines reserves the right to move any passenger from any seat for operational or security reasons. This includes passengers who do not meet exit row eligibility requirements. If a passenger is involuntarily moved to a different flight for such reasons, the passenger may request a refund of the Same-Day Standby at aa.com/refunds
Domestic Same Day Confirmed Flight Change / SDFC / SDC / CFC / "Standby"
#646
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,885
#647
Join Date: Oct 2002
Posts: 1,697
#648
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,486
#649
Join Date: Sep 2006
Programs: Some more than others
Posts: 771
AA waives Same Day Flight Change fees for their own Emeralds as well as those of Alaska, but not other OWE's. It appears UA will waive it for Premier members but not other *G/*S.
#650
Join Date: Oct 2020
Posts: 44
SDC on BA-issued Award
I’m booked in F JFK-LAX in a couple of weeks. Booked with BA Avios, added my AA number to the reservation, and it’s showing on my AA app. No status. Will a same-day change through AA be possible with the fee? Or does inventory need to be available to BA to process change with them, even T-24? Ideally, I’ll be moving to a later flight. Thanks in advance.
#651
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,321
I’m booked in F JFK-LAX in a couple of weeks. Booked with BA Avios, added my AA number to the reservation, and it’s showing on my AA app. No status. Will a same-day change through AA be possible with the fee? Or does inventory need to be available to BA to process change with them, even T-24? Ideally, I’ll be moving to a later flight. Thanks in advance.
#652
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,072
I never did a SDC so I don't exactly know how does it work and the specific rules. I have this AA ticketed & operated itinerary for next week, all in F/J: TUS-LAX-CLT-PUJ.
the TUS-LAX is the last flight of the day, and due to a change in circumstances I was wondering if I could move it on the previous service departing around 1pm. Can it be done? And what is the best way to do it?
Thank you in advance for any suggestion.
the TUS-LAX is the last flight of the day, and due to a change in circumstances I was wondering if I could move it on the previous service departing around 1pm. Can it be done? And what is the best way to do it?
Thank you in advance for any suggestion.
#653
Join Date: Jun 2014
Location: SAV/HHH
Posts: 320
I never did a SDC so I don't exactly know how does it work and the specific rules. I have this AA ticketed & operated itinerary for next week, all in F/J: TUS-LAX-CLT-PUJ.
the TUS-LAX is the last flight of the day, and due to a change in circumstances I was wondering if I could move it on the previous service departing around 1pm. Can it be done? And what is the best way to do it?
Thank you in advance for any suggestion.
the TUS-LAX is the last flight of the day, and due to a change in circumstances I was wondering if I could move it on the previous service departing around 1pm. Can it be done? And what is the best way to do it?
Thank you in advance for any suggestion.
Since you're traveling in F, I would only recommend picking same day confirmed. With standby there's a good chance you'll get stuck in Y.
#654
Join Date: Jun 2014
Location: DFW
Programs: AA Lifetime Gold, Admirals Club, Global Entry
Posts: 1,141
An AA email today says that, starting March 1, standby can only be requested online or in the AA app.
After diving into the details, however, it still seems unclear whether we can ask to be added to the standby list at the gate of a desired earlier flight. It's also not clear to me that no-status AA frequent flier members can still standby for an earlier flight at no charge when on a Basic Economy fare. I believe that the answer to both question is Yes. Maybe someone else has better insight here than I?
After diving into the details, however, it still seems unclear whether we can ask to be added to the standby list at the gate of a desired earlier flight. It's also not clear to me that no-status AA frequent flier members can still standby for an earlier flight at no charge when on a Basic Economy fare. I believe that the answer to both question is Yes. Maybe someone else has better insight here than I?
#655
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,098
An AA email today says that, starting March 1, standby can only be requested online or in the AA app.
After diving into the details, however, it still seems unclear whether we can ask to be added to the standby list at the gate of a desired earlier flight. It's also not clear to me that no-status AA frequent flier members can still standby for an earlier flight at no charge when on a Basic Economy fare. I believe that the answer to both question is Yes. Maybe someone else has better insight here than I?
After diving into the details, however, it still seems unclear whether we can ask to be added to the standby list at the gate of a desired earlier flight. It's also not clear to me that no-status AA frequent flier members can still standby for an earlier flight at no charge when on a Basic Economy fare. I believe that the answer to both question is Yes. Maybe someone else has better insight here than I?
#656
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,195
"Same-day standby will continue to be available to oneworld® status members, active U.S. military and Main Cabin Select customers."
And how do they sign in without an account? I haven't received my email because I do not have an AA account.
Is there a "stand-by" for dummies section?
And how do they sign in without an account? I haven't received my email because I do not have an AA account.
Is there a "stand-by" for dummies section?
#657
Join Date: Sep 2017
Posts: 106
If I have a reservation (non-status member) linked to my reservation (EXP), can we both same day confirm onto a different flight if there is availability? I would hope so, but thought I would ask others that may have come across this scenario before.
#658
Join Date: Jan 2015
Programs: Alaska Gold 75K, AA EXP, United 1K
Posts: 472
I believe policy is that this is not supported but a nice agent might be willing to accommodate. I do believe they have the ability to override as it has happened to me before when a record got split that was originally in the same record and they were able to override and not charge me a fee to SDC both passengers after the record was split. But I believe official policy doesn’t allow this and I’m guessing I got lucky with a good agent.
#659
Join Date: Jun 2003
Location: Boston; DC
Programs: AA EXP/2mm; UA 1k;
Posts: 673
I arrived at airport after the departure of my BE flight today, agent managed to move me to a later flight without any issue. But they were unable to put me on the upgrade list, not at check-in, not in the club, and not at the gate.
I was repeatedly told the computer was telling them that Basic Economy could not be placed on the upgrade list. Frustrating because they said the only people on the list were Gold and I would have cleared.
The Gate agent said that they have been having IT trouble all day, even though changes aren't supposed to happen until tomorrow..
I was repeatedly told the computer was telling them that Basic Economy could not be placed on the upgrade list. Frustrating because they said the only people on the list were Gold and I would have cleared.
The Gate agent said that they have been having IT trouble all day, even though changes aren't supposed to happen until tomorrow..
#660
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 1,098
I arrived at airport after the departure of my BE flight today, agent managed to move me to a later flight without any issue. But they were unable to put me on the upgrade list, not at check-in, not in the club, and not at the gate.
I was repeatedly told the computer was telling them that Basic Economy could not be placed on the upgrade list. Frustrating because they said the only people on the list were Gold and I would have cleared.
The Gate agent said that they have been having IT trouble all day, even though changes aren't supposed to happen until tomorrow..
I was repeatedly told the computer was telling them that Basic Economy could not be placed on the upgrade list. Frustrating because they said the only people on the list were Gold and I would have cleared.
The Gate agent said that they have been having IT trouble all day, even though changes aren't supposed to happen until tomorrow..
If you were indeed confirmed - I could actually see issues getting on the upgrade list for BE. It seems like there's some hacky batch process that puts people on the upgrade list within 24h of ticket purchase. Given that you switched at the airport, you couldn't benefit from this batch process and hence couldn't be added to the upgrade list. Personally, considering you missed your flight, I'd be happy to just be on the next flight without penalty.