Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jun 26, 2017, 8:43 pm
#3856
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
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If I made up rules/excuses/reasonstonotdomyjob: I would be 1) Fired 2) have hardly any customers 3) self-Evaluate if I'm in the right line of work.
Must be nice to be a LAA FA!
Must be nice to be a LAA FA!
Jun 26, 2017, 8:47 pm
#3857
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 303
Jun 26, 2017, 9:01 pm
#3858
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
I was on #2225 on 6/24 and gave the great FA 2 applause certificates for doing a proper PDB. A few minutes later I was then told by the purser that they only do those when they have time and it's not a regular thing. Thanks for ruining a nice moment...of course the other FA on the right side of the aircraft was doing tray of water and OJ. 🙄
A few months ago, during a long tarmac delay (>2 hours) on the 772 in J at MIA, we got a cup of water. That was only after the captain made the third announcement that we'd be delayed indefinitely due to ATC problems at JFK. Pax were asking for drinks (IMHO not unreasonable given the gargantuan delay) and were snidely told "NO."
I'm not a "grass is always greener" type of person, but something tells me that this would have been completely different on UA and DL.
Jun 27, 2017, 8:26 am
#3859
Join Date: Jul 2016
Location: Boston, MA
Programs: UR, AAdvantage
Posts: 27
LAX-BDL 1192 on June 3rd. No PDB due to delayed boarding because of a technical issue about 20 minutes. Asked for orange juice and was told to wait.
LAX-BOS 1360 June 17. Full PDB service even with economy still boarding. FA would stop the economy boarding process in order to serve us. Maisie Williams from GoT on the flight as well
LAX-BOS 1360 June 17. Full PDB service even with economy still boarding. FA would stop the economy boarding process in order to serve us. Maisie Williams from GoT on the flight as well
Jun 27, 2017, 9:24 am
#3860
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
6/22 IND-ORD AA3578 Nothing. FA was eating. After take off no snack or drink. FA just sat in the jump seat for an hour. No turbulence either.
6/22 ORD-LAX AA2225 Water. No beverage service until 45 minutes after take off. I asked for a drink while they were taking the dinner orders and they said the cart will be by later. I usually have excellent service on the 788, not this time.
AA contacted. If everyone that posts a negative result also contacts AA I think it can have an affect.
6/22 ORD-LAX AA2225 Water. No beverage service until 45 minutes after take off. I asked for a drink while they were taking the dinner orders and they said the cart will be by later. I usually have excellent service on the 788, not this time.
AA contacted. If everyone that posts a negative result also contacts AA I think it can have an affect.
I was on #2225 on 6/24 and gave the great FA 2 applause certificates for doing a proper PDB. A few minutes later I was then told by the purser that they only do those when they have time and it's not a regular thing. Thanks for ruining a nice moment...of course the other FA on the right side of the aircraft was doing tray of water and OJ. ��
Jun 27, 2017, 11:42 am
#3861
Join Date: May 2017
Location: LAX
Programs: AA EXP, SPG Amb
Posts: 38
Not that I noticed. I suppose it is possible that I misread the body language/tone, but he seemed annoyed that I would ask for something other than water or OJ, so I was pleasantly surprised when my drink showed up a bit later.
Jun 27, 2017, 7:55 pm
#3862
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
The FA sitting around doing nothing is actually too bad. If you can't even be motivated to go through the motions at your job, you need to be doing something else. If the above is as you've described, it's outrageous. I faced a similar issue on a PHX-TUC. Captain at least had the decency to say that due to expected turbulence they FAs would remain seated. There was no turbulence, don't know if he was giving them the flight off as we were the last flight or they actually expected turbulence. I would have believed the Captain normally but this PDB issue makes me wonder.
Jun 27, 2017, 8:29 pm
#3863
FlyerTalk Evangelist
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Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
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Jun 28, 2017, 12:08 am
#3864
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
Great thinking. Maybe Doug can knock $8.00 off of my J class ticket. I don't get a PDB and I don't get the safety of a FA sitting on her a55 for the duration "protecting me"
Jun 30, 2017, 1:38 pm
#3865
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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Posts: 33,857
6/24 AA 1882 RDU-PHL EMB-190: Full PDB ^^
6/25 AA 1143 ORD-RDU MD-80: OJ or Water ^
6/25 AA 1143 ORD-RDU MD-80: OJ or Water ^
Jun 30, 2017, 1:52 pm
#3866
Suspended
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Location: NYC
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in my book
Jun 30, 2017, 1:55 pm
#3867
Join Date: Feb 2007
Location: DCA
Programs: DL (ex-NW) Plat pining for self-serve WC's and real cheese
Posts: 715
Jun 30, 2017, 6:22 pm
#3868
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 552
6/30 CLT-OKC AA 5116. Fulll PDB. 👍👍
PSA FAs have been excellent about this lately.
Less exciting was was the FOURTH time in a row getting the shrimp orzo saffron salad for lunch.
PSA FAs have been excellent about this lately.
Less exciting was was the FOURTH time in a row getting the shrimp orzo saffron salad for lunch.
Jun 30, 2017, 8:54 pm
#3869
Join Date: Aug 2002
Location: WAS/TYO
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Jul 1, 2017, 5:20 am
#3870
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LGA-MIA
LAA 738
Full PDB!
LAA 738
Full PDB!