Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Jun 16, 2017, 9:55 pm
#3826
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
6/16 JFK-SEA: FAs came through with tray of water/OJ and something referred to as "champagne". Knowing that what AA calls "champagne" on domestic J/F is basically the gas station sushi of champagne I requested a G&T which was granted. On the whole the crew was epic on this flight.
Jun 16, 2017, 10:25 pm
#3828
Join Date: Jan 2013
Location: Vail, CO
Programs: AA EXP/1mm, Marriott Titanium/LT Gold, UA Silver
Posts: 624
6/12 - MEX-LAX - was offered PDB and asked for champagne (morning flight). FA came back saying they didn't have any. Hadn't seen or heard that before - especially on a 4+ hour flight
Jun 17, 2017, 12:36 am
#3829
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
I should point out though, as much as I throw shade on the "champagne" and "pucks", the crew on this flight was top notch and did provide PDB of choice when asked plus provided excellent service the whole flight. Typically when one gets the tray it doesn't have "champagne" so as bad as it is I give them credit for offering that in addition to the water/OJ given it was a 6PM dpt and I have to imagine most people were like me and had worked a full day and wanted to unwind for the 6 hour flight.
Jun 17, 2017, 3:08 pm
#3830
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
SJU-JFK
LAA 738
6-7 empty seats in FC and boarding started almost an hour before push back.
Water/OJ at 5pm. I asked if a Bloody Mary was possible which was accommodated but with an air of "I'm doing something special for you" seriously???
LAA 738
6-7 empty seats in FC and boarding started almost an hour before push back.
Water/OJ at 5pm. I asked if a Bloody Mary was possible which was accommodated but with an air of "I'm doing something special for you" seriously???
Jun 18, 2017, 10:06 pm
#3831
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
6/15/17 AA2215 DTW-DFW (738): Full PDB served on this delayed 08:45 departure. Service specifications followed to the T (and then some) throughout the flight. Very friendly, approachable crew. I think walkthroughs were done at least every 10 minutes from the start of the service to final descent.
Jun 19, 2017, 9:25 am
#3832
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
LGA-ORD
LAA 738
PDB of water only seen from the bulkhead.
LAA 738
PDB of water only seen from the bulkhead.
Jun 19, 2017, 11:18 am
#3833
Join Date: Jan 2002
Location: Phoenix/Columbus
Programs: Delta Silver Medallion, United Gold, US Airways silver
Posts: 1,717
AA 2378
No.
😡
😡
Jun 19, 2017, 11:56 am
#3834
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 302
Jun 19, 2017, 12:49 pm
#3835
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,481
I still don't understand why AA doesn't change its boarding process and FA instructions to match Delta (and what, every once in a while, LUS crews still do).
On DL, PDBs are offered and coats hung at the beginning of boarding. AA usually waits until late in the boarding process if they attempt PDB at all. The correct DL approach has the added benefit of sometimes allowing for a second pass of PDBs as boarding is nearly finished.
This is not rocket science and AA's competitors have been doing it right for the entire history of narrow-body jet aircraft. I flew plenty of UA DC-8/757/727 flights and UA back in the day also was smart enough to do coat-hanging and PDB at the start of boarding.
On DL, PDBs are offered and coats hung at the beginning of boarding. AA usually waits until late in the boarding process if they attempt PDB at all. The correct DL approach has the added benefit of sometimes allowing for a second pass of PDBs as boarding is nearly finished.
This is not rocket science and AA's competitors have been doing it right for the entire history of narrow-body jet aircraft. I flew plenty of UA DC-8/757/727 flights and UA back in the day also was smart enough to do coat-hanging and PDB at the start of boarding.
Jun 19, 2017, 2:55 pm
#3836
Join Date: Sep 2009
Location: Global
Posts: 5,994
I still don't understand why AA doesn't change its boarding process and FA instructions to match Delta (and what, every once in a while, LUS crews still do).
On DL, PDBs are offered and coats hung at the beginning of boarding. AA usually waits until late in the boarding process if they attempt PDB at all. The correct DL approach has the added benefit of sometimes allowing for a second pass of PDBs as boarding is nearly finished.
This is not rocket science and AA's competitors have been doing it right for the entire history of narrow-body jet aircraft. I flew plenty of UA DC-8/757/727 flights and UA back in the day also was smart enough to do coat-hanging and PDB at the start of boarding.
On DL, PDBs are offered and coats hung at the beginning of boarding. AA usually waits until late in the boarding process if they attempt PDB at all. The correct DL approach has the added benefit of sometimes allowing for a second pass of PDBs as boarding is nearly finished.
This is not rocket science and AA's competitors have been doing it right for the entire history of narrow-body jet aircraft. I flew plenty of UA DC-8/757/727 flights and UA back in the day also was smart enough to do coat-hanging and PDB at the start of boarding.
Legacy AAdbaAA - never did and still does not.
As you said... not rocket science.
Jun 19, 2017, 3:55 pm
#3837
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Join Date: May 2013
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That and now I am never upgraded on this route since the changes. I am consistently 4-5 on UPG list with 1-2 clearing at the gate. Moving my Chicago trips to Delta where I can at least upgrade via the App for $50 each way on my own dime.
Jun 19, 2017, 4:03 pm
#3838
FlyerTalk Evangelist
Join Date: Feb 2012
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Posts: 14,084
It's the inconsistency that I find crazy-making. On some flights, I am told they can't accommodate my request for a Diet Coke until we are in the air. On some flights, the tray is presented, but my request for a Diet Coke is accommodated. On some flights, it is a full PDB, with no tray at all. I never know what to expect, or why there is so much variation. I do know I rarely want a cup of warm water prior to a flight.
Jun 19, 2017, 4:06 pm
#3839
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 302
I've moved my next 5 transcontinental flights to Delta with this new pay the difference deal as my work won't pay for first, but I will gladly pay a few hundred more to be in D1.
Jun 19, 2017, 6:30 pm
#3840
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Exactly how I feel about OJ on late afternoon/evening departures, too. Who actually wants a glass of OJ on a 6pm departure? Certainly not me.
I genuinely wonder how much of the "juice or water" PDB tray gets washed down the lav sink before departure.
On another note, it seems like most of my full PDB offers are on morning flights when I usually don't want alcohol. So it goes, I guess.
I genuinely wonder how much of the "juice or water" PDB tray gets washed down the lav sink before departure.
On another note, it seems like most of my full PDB offers are on morning flights when I usually don't want alcohol. So it goes, I guess.