Jul 16, 2015, 2:58 pm
Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
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So there you have it.
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So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
Feb 29, 2008, 10:07 am
#91
Join Date: Jun 2006
Posts: 47
For a couple years I have not had a predeparture drink on AA (domestic). On international there have always been Sparkling Wine/OJ/Water.
On domestic I always bring a bottle of water on.
I can understand that on M-80s, it can be very tough to serve with all other passengers standing in the aisle. However, I really think that the FA's should attempt to do this.
We are all paying, in some way, either by status, miles or money, to sit in FC. It is just a nice perk, but very nice.
I flew a lot on TWA and during the bad years, which were a lot, there was always drinks available.
On domestic I always bring a bottle of water on.
I can understand that on M-80s, it can be very tough to serve with all other passengers standing in the aisle. However, I really think that the FA's should attempt to do this.
We are all paying, in some way, either by status, miles or money, to sit in FC. It is just a nice perk, but very nice.
I flew a lot on TWA and during the bad years, which were a lot, there was always drinks available.
Feb 29, 2008, 11:55 am
#92
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
YMMV.
Feb 29, 2008, 12:01 pm
#93
FlyerTalk Evangelist
Join Date: Jan 2001
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Posts: 35,386
How has your success been on AA? IME, UA and AA are about the same on pre-deps 50% tray of juice and agua (although request for a cocktail never declined when I've asked on both carriers), 25% beverage of choice, and 25% nada. NW is 100% for me, which helps make up for the horrid seats they have.
YMMV.
YMMV.
Feb 29, 2008, 12:09 pm
#94
Original Poster
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,702
Flew LAX-MCO yesterday aboard a 757...We were delayed 15 Minutes whilst we waited for Trash Bags...No pre-departure drinks service in First Class although there was ample time, but Senior FA managed to make herself a coffee and eat her Breakfast whilst the paying customers waited...and waited. AA needs to get some service Discipline into its First FAs. 
Feb 29, 2008, 1:42 pm
#95
Join Date: Feb 2008
Posts: 2,172
I was making the distinction. The previous time on the same exact flight where it was nothing special, it was a male, who was a little to the point. I am sure it depends on the person, but just wondering if gender plays any role.
Feb 29, 2008, 3:43 pm
#97
Join Date: Sep 2003
Location: Minneapolis, MN
Programs: My opinions are not those of AA or any affiliates of AMR Corp.
Posts: 2,096
Flew LAX-MCO yesterday aboard a 757...We were delayed 15 Minutes whilst we waited for Trash Bags...No pre-departure drinks service in First Class although there was ample time, but Senior FA managed to make herself a coffee and eat her Breakfast whilst the paying customers waited...and waited. AA needs to get some service Discipline into its First FAs.
I am curious, you claim that you were delayed yesterday by 15minutes waiting for trash bags, yet the computer shows
NS/244/28FEB/LAX«
244/28FEB 49 N623
............(schedule......actual)
DEP LAX 0840/28 OUT 0836/28 42A
ARV MCO 1615/28 IN 1607/28 14
(Flight was booked full in FC)
244/28FEB 49 N623
............(schedule......actual)
DEP LAX 0840/28 OUT 0836/28 42A
ARV MCO 1615/28 IN 1607/28 14
(Flight was booked full in FC)
Even though this particular flight the #1 was a Senior Mamma, remember, not all #1 (FC FAs) are senior.
I'm surprised (not really) that this thread for PDBs comes up at least every other month....doesn't anyone know how to do a search?
Anyway, As I've said before, I'll try to do a PDB when time allows it. Since I fly mostly transcons, then it is Water/OJ/Champagne (AFS service...same as IFS service) If the liquor carts are open, and my galley FA is ready, when someone requests something different, then I'll make it..if not, it's the standard Water/OJ/Champagne just like everyone else.
Mid-cons you may get your choice. However, what most people don't think about, the more you drink on the ground, the less you will have available in the air.
If I can, I'll try to do a PDB on a narrowbody (MD80/737) but it's extremely difficult to walk through customers with roller-boards in the aisles. When you're trying to get a flight out on-time, stopping the flow of traffic is not an easy task.
Feb 29, 2008, 3:49 pm
#98
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Join Date: Jul 2004
Posts: 17,769
Yet CO FA's manage to do it on every flight, every day, without fail.
Feb 29, 2008, 3:51 pm
#99
Join Date: Sep 2003
Location: Minneapolis, MN
Programs: My opinions are not those of AA or any affiliates of AMR Corp.
Posts: 2,096
good for them. They must have the ability to either walk through people, or teleport back to the galley 
every time that I walk out into the aisle during boarding on a narrowbody, it takes me at least 3-5 minutes to wiggle my way back to the front. Wish I knew the secret of those CO FAs....wonder if they'll still be able to do it when the merge comes.....
every time that I walk out into the aisle during boarding on a narrowbody, it takes me at least 3-5 minutes to wiggle my way back to the front. Wish I knew the secret of those CO FAs....wonder if they'll still be able to do it when the merge comes.....
Feb 29, 2008, 3:54 pm
#100
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Posts: 17,769
Yet CO FA's manage to do it on every flight, every day, without fail.
Feb 29, 2008, 3:59 pm
#101
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Posts: 17,769
I don't see how a passenger's in/ability get his breakfast before getting on the plane has anything to do with a working FA's in/ability to eat breakfast before work (and therefore your excusing her eating it while on the job, while ignoring passengers.)
Feb 29, 2008, 4:27 pm
#102
Join Date: Sep 2003
Location: Minneapolis, MN
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Posts: 2,096
Do you like working for free? That whole entire 30 minutes of boarding is not 'on the clock' so there is no true incentive for AA FAs to work during that time.
I'm not sure if CO FAs are being paid, but when there is no incentive during that boarding time (like getting paid) then it will be a hit or miss for PDBs (IMO)
Feb 29, 2008, 4:32 pm
#103
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Excuse after excuse for lack of service aside, it seems attitude towards the customer really just goes a long way...
Feb 29, 2008, 4:38 pm
#104
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It may well be that CO and DL FAs get paid for the period before the boarding door closes, while AA FAs don't. This would then seem to the fault of corporate policy. Of course, it could also be that CO and DL FAs are just more customer-friendly and are happy to help the customers even during times when they are not getting paid. At this point we don't know either way.
Feb 29, 2008, 4:43 pm
#105
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Posts: 17,769
It may well be that CO and DL FAs get paid for the period before the boarding door closes, while AA FAs don't. This would then seem to the fault of corporate policy. Of course, it could also be that CO and DL FAs are just more customer-friendly and are happy to help the customers even during times when they are not getting paid. At this point we don't know either way.
The difference only lies in attitude (as clearly illustrated).