Last edit by: JDiver
This is the archived thread of older posts. The current thread is:
Post by brc757rr, July 2015:
Post by brc757rr, July 2015:
Originally Posted by AA policy regarding PDB
Pre-departure beverages are expected to be offered on all flights. On domestic flights, customers should be offered a beverage of choice. On international flights with bonded liquor, we offer a choice of orange juice, water, sparkling water, sparkling wine and mimosas and will fulfill requests for non alcoholic beverages of choice provided that supplies can be obtained without opening bonded carts and carriers. If pre-departure beverages cannot be served because of operational reasons, flight attendants are expected to apologize to customers and advise that beverages will be served as soon as possible after take off.
I was able to receive the exact language of the company policy from American Airlines today via Twitter regarding PDB's. I was actually quite impressed they followed up with me regarding a conversation that started a few days ago. I also received a nice note from Hector Adler who I also reached out to who said that pre-departure services were discussed at great length at a meeting late last week. Let's hope things begin to improve and if not we continue to press the FA's to follow company policy.
...
<content moved to top of wiki>
...
So there you have it.
...
<content moved to top of wiki>
...
So there you have it.
Originally Posted by RogerD408
Did a little searching on Twitter. A good hashtag could be just #PDBServed and the condition listed before that. So, something like:
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
@AmericanAir 08/18 AA123 ORG No #PDBServed
@AmericanAir 08/18 AA123 ORG Full #PDBServed
@AmericanAir 08/18 AA123 ORG Limited #PDBServed
This allows all PDB service to be posted, good, bad, and otherwise. This should show AA that we feel this is a desired service. Maybe if someone gets energetic, a summary post could be done, maybe weekly?
ARCHIVE: Predeparture Drinks/Beverage (PDB) - When, What and Why Not?
#3841
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
ORD-LGA
LAA 738
Full PDB offered ^
Then maintenance issue and while figuring it out, refills offered.
I have really good luck with LAA ORD based crews but I know some don't.
LAA 738
Full PDB offered ^
Then maintenance issue and while figuring it out, refills offered.
I have really good luck with LAA ORD based crews but I know some don't.
#3842
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,709
DFW-CVG, MD80, 2030
No PDB offered.
No delay or rush. Catering was late arriving though.
No PDB offered.
No delay or rush. Catering was late arriving though.
#3843
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
#3845
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
6/15 AA2580 MSY-LAX 18:50 (737-800): full PDB. Good service in the air.
6/20 AA2225 MSY-ORD 08:15 (737-800): juice or water. No reason why a full PDB could not have been done -- the aisle was clear at least at T-20 min.
6/20 AA1058 ORD-LAX 21:50 (737-800): juice or water.
6/20 AA2225 MSY-ORD 08:15 (737-800): juice or water. No reason why a full PDB could not have been done -- the aisle was clear at least at T-20 min.
6/20 AA1058 ORD-LAX 21:50 (737-800): juice or water.
#3847
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
6/22 IND-ORD AA3578 Nothing. FA was eating. After take off no snack or drink. FA just sat in the jump seat for an hour. No turbulence either.
6/22 ORD-LAX AA2225 Water. No beverage service until 45 minutes after take off. I asked for a drink while they were taking the dinner orders and they said the cart will be by later. I usually have excellent service on the 788, not this time.
AA contacted. If everyone that posts a negative result also contacts AA I think it can have an affect.
6/22 ORD-LAX AA2225 Water. No beverage service until 45 minutes after take off. I asked for a drink while they were taking the dinner orders and they said the cart will be by later. I usually have excellent service on the 788, not this time.
AA contacted. If everyone that posts a negative result also contacts AA I think it can have an affect.
#3848
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
That's the best reason. It's clearly explained that "PDB of choice" should be served on the catering sheet, and UA/DL manage to get it out almost 100% of the time.
That's ridiculous. Nobody asked for anything?
That's ridiculous. Nobody asked for anything?
#3850
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 302
6/9 LGA-DTW AA#4642 Republic E-175 - Full PDB
6/11 DTW-LGA AA#4425 Republic E-175 - Full PDB
6/15 LGA-RDU AA#4426 Republic E-175 - Nothing 🤔
6/15 RDU-LHR AA#174 LAA B772 - Tray of OJ, water and bubbles with multiple passes.
6/23 LHR-JFK AA#6144 LBA 744 - Full PDB. Had to post this even though it's BA because I never knew they did a proper PDB.
6/11 DTW-LGA AA#4425 Republic E-175 - Full PDB
6/15 LGA-RDU AA#4426 Republic E-175 - Nothing 🤔
6/15 RDU-LHR AA#174 LAA B772 - Tray of OJ, water and bubbles with multiple passes.
6/23 LHR-JFK AA#6144 LBA 744 - Full PDB. Had to post this even though it's BA because I never knew they did a proper PDB.
Last edited by brc757rr; Jun 26, 2017 at 6:43 pm
#3851
Join Date: Sep 2011
Location: LGA, JFK, LAX, SFO
Programs: AA EXP
Posts: 302
6/24 LGA-CLT AA#2068 A320 LUS - Full PDB
6/24 CLT-ORD AA#2055 A321 LUS - Full PDB
6/24 ORD-LAX AA#2225 B788 LAA - Full PDB
Made sure to let the FA know this was much appreciated and gave him a few applause certs. Told him most adults don't want OJ on a 6pm Saturday flight.
6/24 CLT-ORD AA#2055 A321 LUS - Full PDB
6/24 ORD-LAX AA#2225 B788 LAA - Full PDB
Made sure to let the FA know this was much appreciated and gave him a few applause certs. Told him most adults don't want OJ on a 6pm Saturday flight.
Last edited by brc757rr; Jun 26, 2017 at 6:43 pm
#3852
Join Date: May 2017
Location: LAX
Programs: AA EXP, SPG Amb
Posts: 38
6/9/17 LAX-PDX AA6081 - Full PDB offered (although sadly the regional jet didn't stock Woodford!)
6/11/17 PDX-LAX AA6081 - No PDB offered at all
6/18/17 LAX-ORD AA2576 - Full PDB offered
6/23/17 ORD-LAX AA2225 - Tray of water and OJ offered, I asked for a cocktail and was smugly told, "That cart isn't open yet." The FA surprised me by coming by about 10 minutes later with my requested cocktail and was friendly and attentive the rest of the flight.
6/11/17 PDX-LAX AA6081 - No PDB offered at all
6/18/17 LAX-ORD AA2576 - Full PDB offered
6/23/17 ORD-LAX AA2225 - Tray of water and OJ offered, I asked for a cocktail and was smugly told, "That cart isn't open yet." The FA surprised me by coming by about 10 minutes later with my requested cocktail and was friendly and attentive the rest of the flight.
#3853
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Strange. Was someone supervising that interaction who may have possibly talked to them in the galley afterward? Just seems odd to me.
#3855
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Maybe they were being sincere/weren't communicating properly and intended to bring you your beverage? Maybe you're EXP/CK and they feared that you might contact someone at AA if the service wasn't carried out per the specifications? That is strange.