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LHR / London Heathrow Int'l. Airport AA Arrivals Lounge (master thread)

LHR / London Heathrow Int'l. Airport AA Arrivals Lounge (master thread)

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Old May 3, 22, 5:18 am   -   Wikipost
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Last edit by: wylek
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London Heathrow Terminal 3 Landside Level 2
American Airlines Arrivals Lounge
(Please note this is not a oneworld lounge)

Location: LANDSIDE. Exit to the right after Terminal 3 Immigration and the Customs Hall, and take the stairs or elevator / lift (faces forex bureaux) to Level 2.
Hours: 6:30 a.m. - 2:00 p.m. (reduced hours - 2022)

Amenities:
  • 29 shower suites with C.O. Bigelow products
  • Hair dryers
  • Valet ironing service
  • Dental & shaving kits (by request)
  • Full breakfast & lunch buffet
  • Coffee, espresso & champagne (on request) bar
  • Wi-Fi
  • Temporary baggage stowage (while one visits)
  • Business Centre with individual workstations
  • Daily newspapers

See post #180 by CMK10 for photos.


Access criteria
  • First and Business Class passengers arriving on American Airlines, British Airways, Cathay Pacific, and Qantas
  • AAdvantage® Executive Platinum (including ConciergeKey)
  • Access available for qualifying individuals only (no guests)
  • Customers traveling on airline industry non-revenue tickets are not eligible for access without the purchase of an Arrivals Lounge Day Pass

Arrivals Lounge One-Day Passes are available for purchase for USD $90 + VAT to all other passengers* flying to London Heathrow upon arrival.


For further details
Link to LHR airport information on aa.com
Link to LHR airport website
Link to oneworld website Lounge Access and Lounge Finder tool


Older or obsolete posts through the August 2016 Arrivals Lounge reopening have been archived to ARCHIVE: LHR / London Heathrow Int'l. Apt. Terminal 3 AA Arrivals Lounge
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Old Aug 2, 07, 7:59 pm
  #1  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
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LHR / London Heathrow Int'l. Airport AA Arrivals Lounge (master thread)


LHR / London Heathrow International Airport Terminal 3 Level 2 Landside
American Airlines Arrivals Lounge

Last edited by JDiver; May 19, 15 at 3:28 pm Reason: Update
JDiver is offline  
Old Aug 3, 16, 8:59 am
  #2  
 
Join Date: Nov 2015
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I think it may be open again. The website doesn't show it as closed and I received this from a Twitter DM:

Our site is showing the Lounge is open from 5 a.m. – 3:30 p.m. daily.

I fly to London tonight, I will post a message if it in fact is open. I won't be able to say how it is compared to the old one because this is my first time there when I was eligible to go.
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Old Aug 3, 16, 9:07 pm
  #3  
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Wikipost updated.

Enhanced breakfast.

29 shower suites.

Extended hours (5:00 am - 3:30 pm)
JDiver is offline  
Old Aug 3, 16, 9:16 pm
  #4  
 
Join Date: Jan 2000
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I'm thru Sun AM - I can post a compare vs the old one if no one has done so by then
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Old Aug 3, 16, 9:42 pm
  #5  
 
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Originally Posted by JDiver View Post
Wikipost updated.

Enhanced breakfast.


No kidding!!
__________________
29 shower suites.

Extended hours (5:00 am - 3:30 pm)
American’s only Arrivals Lounge, located inside LHR, opens today after undergoing a multi-million dollar refurbishment to drastically improve the overall look and ambiance of the facility.

The lounge now features 29 top-notch shower rooms. All shower rooms are stocked with complimentary C.O. Bigelow shower toiletries, shower caps, cotton balls, cotton swabs and mouth wash, plus dental and shave kits on request. A valet service assists guests who need their clothing to be pressed. Other lounge facilities include a business center and meeting room.

But you can't just look good and go hungry. Our catering partner for the lounge is Rhubarb, and their mission statement is “Deliciously different." They'll deliver premium food and beverages, greet guests and ensure their other needs are taken care of. There is also a Grab-n-Go station for hungry and hurried travelers.

Enhancing the food and beverage experience at LHR
* Now offering champagne and Bucks Fizz
* Upgrading the breakfast buffet to include made-to-order smoothies and omelets, pastries, pancakes and porridge
* Features a new a la carte menu option
* Introducing a lunch service including a buffet, artisan breads, a British cheese board and seasonal dishes
* New buffet options will be offered every four weeks, and the a la carte menu will change every three weeks
teemuflyer is offline  
Old Aug 3, 16, 11:19 pm
  #6  
 
Join Date: Sep 2007
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Can wait to hear about it and see some pictures before I arrive next month to check it out for myself.
legallyblond is offline  
Old Aug 4, 16, 3:03 am
  #7  
Moderator: American AAdvantage, Signatures
 
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Originally Posted by teemuflyer View Post
Now offering champagne
Did you, ahem, happen to see the label on the bottle?

* Upgrading the breakfast buffet to include made-to-order smoothies and omelets, pastries, pancakes and porridge
* Features a new a la carte menu option
* Introducing a lunch service including a buffet, artisan breads, a British cheese board and seasonal dishes
* New buffet options will be offered every four weeks, and the a la carte menu will change every three weeks
This is all great news and will be a substantial upgrade from the old arrivals experience.
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Old Aug 4, 16, 6:02 am
  #8  
 
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Good news, but I will miss the old lounge in all it's 1987-ness.
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Old Aug 4, 16, 8:19 am
  #9  
 
Join Date: Nov 2015
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Yes it is open... the shower suites seemed nice to me, big shower head with nice water flow and plenty of hot water, no wait to use - I'm easy to please! I wanted to start day so didn't partake in breakfast or the champage.
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Old Aug 4, 16, 5:12 pm
  #10  
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A couple of photos from a thread in the BA forum:

http://www.flyertalk.com/forum/briti...l#post27016883
Non-NonRev is offline  
Old Aug 4, 16, 5:53 pm
  #11  
BLG
 
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Looking forward to using it next month -- what were the food options?
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Old Aug 12, 16, 4:28 am
  #12  
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I'm at the arrivals lounge right now. It's about 11:30 a.m. in London, and there are maybe 10 people here. Here are a few pictures of the food that's available:




Flying Buccaneer is offline  
Old Aug 12, 16, 4:54 am
  #13  
 
Join Date: Nov 2009
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Originally Posted by Flying Buccaneer View Post
I'm at the arrivals lounge right now. It's about 11:30 a.m. in London, and there are maybe 10 people here. Here are a few pictures of the food that's available:

...
Thanks for sharing. Looks like a big improvement from what it was in the past (although I always appreciated the shower and pressing service).

In addition to the champagne, I noticed the Bloody Mary bar.. nice!

Last edited by JDiver; Aug 12, 16 at 6:10 am Reason: Repeated image links deleted
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Old Aug 12, 16, 6:31 am
  #14  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
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Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Older and obsolete posts (prior to the August 3, 2016 reopening of the refurbished lounge) have been archived. They can be read here.

/Moderator
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Old Aug 12, 16, 12:18 pm
  #15  
 
Join Date: May 2009
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Whats the average time these days for clearing customs & immigration in London? We will be arriving 9AM so figuring on visiting arrivals lounge for showers and breakfast before heading in to LHR. Assuming an hour in the lounge I'm trying to account for how much time in immigration/customs (flying in J if that helps) before we get in to the lounge so that I can schedule our car service. 1 hr buffer?
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