Jun 21, 2013, 2:07 pm
Last edit by: Prospero
Help! LOST / FOUND on AA flight / Admirals Club / the AA gates
Q: I left an item on my flight or at the airport. How do I contact Lost and Found?
Immediate gate area, on arriving aircraft or Admirals Club
AA Lost and Found is usually the place to contact. Unfortunately, AA Lost and Found are dysfunctional and don't answer their phones published to the public because "there are too many calls". Not at all what AA says, but here's the process:
If it's AA, "File a lost and found report if you lost an item on the plane, at a gate or in the Admirals Club. Once you file a report, you’ll get email or text updates on the status of your item. Lost items are kept for 30 days."
"File a lost and found report" (link)
If you fill out the form and hear nothing, try contacting AA for the desired airport. DFW: [email protected]; substitute the airport code for your airport. If you receive no response within three working days, your status or non-status service line, or try using the Twitter team @AmericanAir. See more here.
Public areas of the terminal: Contact the airport lost and found.
Each airport has its own method for processing lost and found requests. If you left an item at the airport please contact the Lost and Found office of the airport from or to which you were traveling. For your convenience, airport hours of operation are accessible from our Airport Information and Ticket Counter Hours page.
DFW Lost and Found for American Airlines: [email protected]American Airlines & American Eagle: +1.972.425.2465
Terminal D, Non-American Flights: +1.972.973.5050
Older archived thread can be found here: [ARCHIVED] Help! LOST / FOUND on AA flight / Admirals Club / gates... what now?
Updated Feb 2017 - JDiver
Q: I left an item on my flight or at the airport. How do I contact Lost and Found?
Immediate gate area, on arriving aircraft or Admirals Club
AA Lost and Found is usually the place to contact. Unfortunately, AA Lost and Found are dysfunctional and don't answer their phones published to the public because "there are too many calls". Not at all what AA says, but here's the process:
If it's AA, "File a lost and found report if you lost an item on the plane, at a gate or in the Admirals Club. Once you file a report, you’ll get email or text updates on the status of your item. Lost items are kept for 30 days."
"File a lost and found report" (link)
If you fill out the form and hear nothing, try contacting AA for the desired airport. DFW: [email protected]; substitute the airport code for your airport. If you receive no response within three working days, your status or non-status service line, or try using the Twitter team @AmericanAir. See more here.
Public areas of the terminal: Contact the airport lost and found.
Each airport has its own method for processing lost and found requests. If you left an item at the airport please contact the Lost and Found office of the airport from or to which you were traveling. For your convenience, airport hours of operation are accessible from our Airport Information and Ticket Counter Hours page.
DFW Lost and Found for American Airlines: [email protected]American Airlines & American Eagle: +1.972.425.2465
Terminal D, Non-American Flights: +1.972.973.5050
Older archived thread can be found here: [ARCHIVED] Help! LOST / FOUND on AA flight / Admirals Club / gates... what now?
Updated Feb 2017 - JDiver
Help! LOST / FOUND on AA flight / Admirals Club / gates (master thd)
Jul 9, 2022, 1:07 pm
#226
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,482
AA cleaning crew? Cleaning crew? Cleaning of the Petri dishes that are AA (or MQ) aircraft??? This post is a joke, right?
As AA pax we should be so lucky as to have AAircraft actually thoroughly cleaned between flights. It's pretty obvious that AA doesn't have cleaners regularly cleaning out seatback pockets. Or really doing much of anything other than cursory (very cursory) pickup of large trash on the floor.
and is there really a way to take this to small claims court?
Jul 9, 2022, 1:09 pm
#227
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,195
If its been stolen then file a police report.
You'll likely need it for your insurance claim because I see no reason at all for AA to compensate you.
You'll likely need it for your insurance claim because I see no reason at all for AA to compensate you.
Jul 9, 2022, 1:14 pm
#229
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
Jul 9, 2022, 1:14 pm
#230
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 413
Blaming it on the hardworking, underpaid cleaning crew without any evidence is really offensive and unfair. There are plenty of other people who had the opportunity to take it, including the flight crew and fellow passengers (and if you left it in the magazine holder it could have even slipped down and been found by someone three flights later).
Jul 9, 2022, 2:42 pm
#232
FlyerTalk Evangelist
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Posts: 17,482
Jul 9, 2022, 2:43 pm
#233
Join Date: Jul 2008
Posts: 794
First, it wasn’t stolen you lost it. Just the other day I found an iPad in the seat pocket in front of me after take off. myself and the passenger next to me looked for identifying information but seeing none we handed it over to the FA. She gave it to the gate agent when we reached our destination and I got a call about it from American!!! They were trying and called the last passenger in the seat but the iPad had been there who knows how long and belonged to a passenger from who knows how many flights before.
did you have any way to easily identify ownership on the iPad
anyone of a number of things could have happened but angrily accusing the cleaners and threatening small claims court is foolish.
did you have any way to easily identify ownership on the iPad
anyone of a number of things could have happened but angrily accusing the cleaners and threatening small claims court is foolish.
Jul 9, 2022, 3:16 pm
#234
Join Date: Jan 2022
Location: Reno/Tahoe
Programs: Alaska 75k/One World Emerald
Posts: 413
They do the best they can in the time they are given. Have you ever seen how fast they turn planes between the deboarding of one flight and boarding the next set of passengers? Sometimes it's only 15 minutes. And when the plane is sitting there longer, the crews still have to finish quickly to keep on schedule for the next plane. If the planes aren't as clean as they should be (and I admit they aren't), it isn't because the cleaning crews don't work hard. It's because AA isn't giving them the time and support they need. This is a management issue, not a cleaning crew issue.
Jul 9, 2022, 3:25 pm
#235
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
They do the best they can in the time they are given. Have you ever seen how fast they turn planes between the deboarding of one flight and boarding the next set of passengers? Sometimes it's only 15 minutes. And when the plane is sitting there longer, the crews still have to finish quickly to keep on schedule for the next plane. If the planes aren't as clean as they should be (and I admit they aren't), it isn't because the cleaning crews don't work hard. It's because AA isn't giving them the time and support they need. This is a management issue, not a cleaning crew issue.
Jul 9, 2022, 3:28 pm
#236
Join Date: Jul 2022
Programs: AA/CK
Posts: 54
I put in a claim because I stupidly left my iPad on a small airplane flight from Santa Rosa, California to DFW.
I naively thought it would be returned to lost and found.
Nope!
Cleaning crew obviously stole it!
There are no live people to talk to ...but I do want to put in a complaint that they do not stress hard enough
with cleaning crews to turn in items they find on planes.
So my question is...how do I go about filing a complaint and ask for compensation for stolen item
and is there really a way to take this to small claims court?
I naively thought it would be returned to lost and found.
Nope!
Cleaning crew obviously stole it!
There are no live people to talk to ...but I do want to put in a complaint that they do not stress hard enough
with cleaning crews to turn in items they find on planes.
So my question is...how do I go about filing a complaint and ask for compensation for stolen item
and is there really a way to take this to small claims court?
Jul 9, 2022, 3:32 pm
#237
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I left a Macbook on a flight arriving a DFW a number of years ago. Never saw it again. Blamed only myself, but that lost and found company (Chargerback?) was terrible. The details in the report I submitted were so mixed up they were never looking for the right thing. I did end up with a new macbook out of the deal...I just had to pay for it.
Jul 9, 2022, 3:45 pm
#239
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
iPads are tough because unless you have your name on it- it’s hard to figure out who it belongs to. Definitely activate lost mode in which you can flash up a message with your info on it.
Look it up on “find my iPhone” for some clues.
Yes somebody could’ve stolen it, but most people are honest, And the dishonest ones likely know that it’s bricked to anyone but the owner once it’s reported stolen.
Look it up on “find my iPhone” for some clues.
Yes somebody could’ve stolen it, but most people are honest, And the dishonest ones likely know that it’s bricked to anyone but the owner once it’s reported stolen.