Apr 21, 2013, 7:01 pm
Last edit by: VFR
Airport Upgrade and Standby Order, Priority “PALL” List
Questions, Upgrade Anomalies, Issues, etc.
NOTE: Complimentary upgrades are now ordered based on (1) Status, (2) 12 month rolling Loyalty Points, (3) Time and date of upgrade request.Questions, Upgrade Anomalies, Issues, etc.
NOTE: As of 1 Jan 2017, your travel companion will "borrow" your PALL listing. Link.
Main PALL list codes. Passengers are ordered by code, then elite status, then other factors. Additional codes may be entered to designate other information, such as companions traveling together.
- OS# = Confirmed Economy passenger awaiting seat assignment.
- RF = Confirmed First Class passenger awaiting seat assignment.
- DSR# = Standby First Class passenger, confirmed in Economy. Usually used for involuntary downgrades of paid First passengers.
- VIP# = Passenger awaiting a SWU upgrade.
- MLG# = Passenger awaiting a mileage and copay upgrade. This may be the same priority as VIP, i.e. VIP1 = MLG1, VIP2 = MLG2, etc.
- UPG# = Confirmed Economy passenger awaiting a complimentary, or elite sticker upgrade. Within a status group, passengers are ordered by 12 month rolling loyalty points followed by time and date of upgrade request.
- RI# = Revenue involuntary standby passenger (bumped from another flight due to oversold condition or travel disruptions). Within a status group, passengers are ordered by check-in time.
- RV# = Revenue voluntary standby passenger. Within a status group, passengers are ordered by check-in time.
- RV = Non-status revenue passengers on voluntary standby, and certain staff travel.
- D% = Non-revenue standby passenger (AA employees, family, and friends), where % is an additional number code pertaining to the type of pass and not related to elite status. See the Staff Travel / Buddy Pass Thread.
- VOL = Volunteer for bump to a later flight. Passengers are ordered by time of volunteering (first come-first served).
- DG = Passenger with involuntary (or voluntary) downgrade in class-of-service.
- RL = "Flat Tire Rule" passenger missing a flight through no fault of their own or AA (L=Late, in this case). Note that in some circumstances, AA may offer a confirmed seat on a later flight instead.
- -T = Through passenger - Addition of this suffix gives priority over other passengers in the same status group, overriding normal time-based ranking. This suffix is supposed to be used for passengers connecting from another flight.
C/o sensei:
The following UPG priority levels are now in effect:
- UPG1/VIP1 Concierge Key
- UPG2/VIP2 Executive Platinum
- UPG3/VIP3 Platinum Pro
- UPG4/VIP4 Platinum
- UPG5/VIP5 Gold
- UPG/VIP No status
Revenue Standbys are cleared in the following order:
- RIT (involuntary, transit)
- RI (involuntary)
- RV (voluntary)
- RL (late)
All revenue standbys are cleared before any non-revenue standbys
Older posts have been archived to this thread.
Airport Upgrade and Standby Priority List (“PALL”) Order (master thread)
Jan 5, 2017, 1:03 pm
#46
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The numeric suffixes added to priority list codes (VIP/UPG/OS/RI/RV) will be changing with the addition of the ConciergeKey and Platinum Pro tiers. Effective January 1, the suffixes will be:
1 - ConciergeKey
2 - Executive Platinum
3 - Platinum Pro
4 - Platinum
5 - Gold
(no suffix) - no status
Also effective January 1, companions of an elite member will receive the same priority on the PALL list as the elite member.
1 - ConciergeKey
2 - Executive Platinum
3 - Platinum Pro
4 - Platinum
5 - Gold
(no suffix) - no status
Also effective January 1, companions of an elite member will receive the same priority on the PALL list as the elite member.
Jan 5, 2017, 1:03 pm
#47
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Domo arigatou, sensei and JonNYC, for the updated information and to sensei for adding to the Wikipost. ^
Jan 5, 2017, 1:53 pm
#48
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,993
Does it mean a PLAT's SWU request is lower in the order than an EXP's complinentary upgrade request? If so, how would it be annotated?
(Thankyou for the information by the way.)
Jan 5, 2017, 2:11 pm
#49
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Yes...Can you please clarify ? Is it ...
UPG-1
VIP-1
UPG-2
VIP-2
....
In that order ?
I have recently applied and wait-listed SWU to domestic flights.
If I am only competing with other EXP SWUs then I may be able to
take a chance and save my SWU for possible use in February :-)
Also on that note, can the EXP agent tell me how many EXP
SWUs are wait-listed for my flight ?
Thanks in advance.
Jan 5, 2017, 2:40 pm
#50
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I'd say that the plat is VIP4 and therefore below the EXP's UPG2
Jan 5, 2017, 5:45 pm
#51
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
Correct. An EP's complimentary upgrade request will always trump a Platinum's request on the PALL (except in companion situations). In my experience, VIP and UPG have had the exact same priority for quite some time and only the timestamp and/or Y/B exception made a difference. SWU and mileage upgrades don't have priority over complimentary upgrades.
However, previously SWU requests fell into only two categories: VIP1 (EPs) and VIP (everyone else). So a non-status passenger with a gifted SWU could have had priority over a Platinum if they made the request before the Platinum. Now, the Platinum would always have priority as a VIP4.
However, previously SWU requests fell into only two categories: VIP1 (EPs) and VIP (everyone else). So a non-status passenger with a gifted SWU could have had priority over a Platinum if they made the request before the Platinum. Now, the Platinum would always have priority as a VIP4.
Jan 5, 2017, 6:06 pm
#52
Join Date: Feb 2016
Posts: 4
Hello, JonNYC or someone, when does an employee have access to the PALL list? For upgrade purposes we don't know until four hour before departure were we are on the list. But how long before does an employee have access to that information of where one might be on the list?
Jan 5, 2017, 7:44 pm
#53
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Quick question. Does it matter when the upgrade was requested for the companion to borrow status?
I'm booked on an TATL with a companion no status, bought the tickets last month and requested the upgrade last month. Now that it's 2017, my companion should borrow my status on the PALL list right?
I'm booked on an TATL with a companion no status, bought the tickets last month and requested the upgrade last month. Now that it's 2017, my companion should borrow my status on the PALL list right?
Jan 5, 2017, 11:41 pm
#54
Join Date: Jun 2013
Location: US
Programs: AAdvantage
Posts: 1,753
Hello, JonNYC or someone, when does an employee have access to the PALL list? For upgrade purposes we don't know until four hour before departure were we are on the list. But how long before does an employee have access to that information of where one might be on the list?
Jan 6, 2017, 6:04 am
#55
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
On an award ticket where the international legs are ticketed in business (U and business mileage charged) and the USA domestic leg is ticketed in economy (X) - how does one ensure that the proper status (DSR ??) is obtained on the airport list (assuming U never appears prior to issuance of the boarding passes - perhaps 18 hours earlier)?
Or have I missed something (a lot) ....
Happy wandering
Fred
Or have I missed something (a lot) ....
Happy wandering
Fred
Jan 6, 2017, 6:10 am
#56
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,138
On an award ticket where the international legs are ticketed in business (U and business mileage charged) and the USA domestic leg is ticketed in economy (X) - how does one ensure that the proper status (DSR ??) is obtained on the airport list (assuming U never appears prior to issuance of the boarding passes - perhaps 18 hours earlier)?
Or have I missed something (a lot) ....
Happy wandering
Fred
Or have I missed something (a lot) ....
Happy wandering
Fred
Jan 6, 2017, 7:39 am
#58
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Thanks for that answer! Only thing is, I -feel- like I've been sent lists for flights more than 72 hours out, I have to go back and check-- I think most specifically when I was looking for info on various recent inaugural flights. Does that sound possible? (I have to go back and look, possibly it -was- pretty much exactly at 72 hours.)
Jan 6, 2017, 7:48 am
#59
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Correct. An EP's complimentary upgrade request will always trump a Platinum's request on the PALL (except in companion situations). In my experience, VIP and UPG have had the exact same priority for quite some time and only the timestamp and/or Y/B exception made a difference. SWU and mileage upgrades don't have priority over complimentary upgrades.
However, previously SWU requests fell into only two categories: VIP1 (EPs) and VIP (everyone else). So a non-status passenger with a gifted SWU could have had priority over a Platinum if they made the request before the Platinum. Now, the Platinum would always have priority as a VIP4.
However, previously SWU requests fell into only two categories: VIP1 (EPs) and VIP (everyone else). So a non-status passenger with a gifted SWU could have had priority over a Platinum if they made the request before the Platinum. Now, the Platinum would always have priority as a VIP4.
he is going to clear just as a VIP, will AA not use the SWU ?
Thanks in advance...
Jan 6, 2017, 11:34 am
#60
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363