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Transportation Voucher / vouchers / "MCO" FAQ and master thread

Transportation Voucher / vouchers / "MCO" FAQ and master thread

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Old Jun 19, 19, 2:45 pm   -   Wikipost
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Transportation Voucher / vouchers / "MCO" FAQ and master thread (consolidated)

Transportation eVouchers

Link to aa.com eVouchers Terms and Conditions page


Link to aa.com eVoucher page

General Information

Glossary: MCO - Miscellaneous Charges Order

Transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle and American Airlines codeshare flights (AA*).

These vouchers are also valid for travel on oneworld® itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.

Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.

Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the voucher is less than the ticket the additional monies are collected. If the voucher exceeds the ticket cost an MCO will be issued for the difference as a residual indicating non-refundable and for American Airlines transportation only. Valid one year from date of issue ((you must encumber the voucher before one year has expired since issuance*). There is no change fee / ASC associated with using a voucher. Updated 18 Feb 2015.)

The original post, provided by member IceTrojan, has been placed here so members can edit and update as necessary. Information below has not necessarily been updated; be aware.


FAQ: AA Vouchers

Q. How do vouchers work on AA?
They are treated just like cash towards valid purchases.
Q. What can I use the vouchers on?
  • Airfare on American Airlines/Eagle/Connection, codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
  • 500-mile domestic upgrade stickers (at the airport only).
  • Co-payments for upgrades or reduced mileage awards.
  • Excess baggage fees.
  • Special handling fees (e.g., checked pets), with a traveling passenger (i.e., not cargo).
  • Change fees, provided an additional collection of the fare is also being made.

There are special considerations if you are located in the following countries (may not be up to date):
  • In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
  • In Switzerland, vouchers are accepted on Q and L class Net fares only.
  • In Ireland, vouchers are accepted in Q, O and L class Net fares only.

Q. Can I use American Airlines travel vouchers to purchase a vacation package from AAVacations?
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.
Q. Can I use the vouchers for ANYTHING else?
No.
Q. Really?
Yes, really.
Q. Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
Q. How long do I have to use the vouchers?
One (1) year from date of issuance.
Q. What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Q. Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Q. Is there a fee for using the vouchers?
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.

Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)

Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)
Q. What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes:

Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)

OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)

Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly)
*golfmad added the word "some" based on post #440.

Q. How many vouchers can I use at one time?
According to the AAgent (who was very helpful), NINE (9) was the maximum number of vouchers accepted by her system.
Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
Q. How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. It is recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, who can process your vouchers immediately.
Q. How do I apply vouchers to a reservation I have on hold on AA.com?
1) Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 a.m. - 2:00 a.m. CT, 7 days a week). In the UK, call 08-45-601-0619, 8:30 a.m. - 5:00 p.m. UK time, Monday-Friday.
2) Give them the PNR and tell them you would like to apply vouchers.
3) They will give you instructions on how to send the vouchers in.
4) Pay any balance with a credit card.
Q. What's the address where I send my vouchers to?
New address as of July 2015:
American Airlines
Department 109
5031 Commerce Park Circle
Pensacola, FL, 32505

Proper USPS address format.
See aa.com for addresses for pax outside the US.

On the envelope under the return address, write:
<Last Name>
<First Flight No>
<Date of first flight, in DD Month format (e.g., 01 Jan)>
(Note: vouchers are not processed sequentially based on date of voucher received at Milton Pensacola, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket.)

Q. What if I entered a Business Extra number?
You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 a.m. - 12:00 midnight (CT) 7 days a week.
Q. What if I live outside the United States and I want to use vouchers? (thanks ffay005)
For residents of the UK or Europe, the best bet would probably to call the UK Web Services desk (0845 601 0619, 8:30 a.m. - 5:00 p.m. GMT, Monday-Friday). Otherwise, you can call your local reservations number (since you will likely have to pay the fee anyway), or visit your local Airport Ticket Office.

In all likelihood, you will be asked to mail your vouchers to Florida, so if time is of the essence you should consider going directly to an ATO, who can process it immediately.



Obsolete posts 2014-2015 have been archived to ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread

Older posts from 2013 and before from this thread can be read in: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consol.)
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Old Apr 21, 19, 2:55 am
  #631  
 
Join Date: Jul 2004
Location: DCA
Programs: AA EXP, UA Silver, Hyatt Diamond, M/SPG Plat Prem, National Exec Elite, mlife platinum
Posts: 3,711
Originally Posted by Gregory Nelson View Post
... the timing would have been 1 hour for $109 savings, which seemed reasonable at the time.
Originally Posted by iadisgreat View Post
Your business is yours, but why didn't you just mail it in? I've never had a problem.
Yeah that was the heart of my question -- I can understand stopping by the desk while you're already at an airport in order to save a $7 priority mail fee (assuming you'd mail it that way for the tracking)... but you're saving the $109 regardless so the drive out to the airport seems like a big investment!
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Old Apr 21, 19, 3:24 am
  #632  
 
Join Date: Oct 2003
Posts: 285
I am trying to use a voucher on a one way international trip and I having the hardest time trying to get an agent to redeem it. All of my travel is on the Oneworld Alliance but I can’t put the reservation on hold since some of the flights are not on AA. Any suggestions?
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Old Apr 21, 19, 11:56 am
  #633  
 
Join Date: Nov 2014
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Originally Posted by ilkhats44 View Post
I am trying to use a voucher on a one way international trip and I having the hardest time trying to get an agent to redeem it. All of my travel is on the Oneworld Alliance but I can’t put the reservation on hold since some of the flights are not on AA. Any suggestions?
Does the itinerary originate in the US? If so, why not call reservations and explain the situation?
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Old Apr 21, 19, 8:29 pm
  #634  
 
Join Date: Oct 2003
Posts: 285
Originally Posted by rumboj View Post


Does the itinerary originate in the US? If so, why not call reservations and explain the situation?
No! I was calling the reservation desk and was getting the round-around that I couldn’t use it since all of my travel was not on AA but I was able to get someone that knew the policy and was able to place the reservation on hold. I was able to redeem the voucher at the airport.

Basically, you should be able to use the voucher as long as all travel on the PNR are apart of the Oneworld Alliance. I just wish all AA Reservation Agents know the policy.
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Old Apr 28, 19, 7:39 pm
  #635  
 
Join Date: Oct 2008
Location: Phoenix, AZ, USA
Programs: AA GLD, HH Diamond
Posts: 148
Is it possible to combine a paper voucher and a points booking on one reservation?

Essentially I need to fly with one other person who rarely flies and has no status or interest in accruing miles via an AAdvantage account. From a pure rewards perspective it makes more sense to book their flight using points (since I won't get EQM/EQS/EQD for their travel anyway) and mine with funds available on a paper voucher (since my understanding is that I will get EQM/EQS/EQD for the paper voucher). I just want to ensure we're both on the same reservation in case of IRROPS and for the possibility of using 500-mile upgrades and MCE seating upgrades.
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Old May 5, 19, 12:08 pm
  #636  
 
Join Date: Sep 2013
Location: CHI
Posts: 501
Originally Posted by UserMark View Post
They sent the eVoucher pretty quickly, I don't remember how quickly, but definitely not more than 2 days. And AA did eventually agree to send the paper vouchers that I wanted.
What did you have to do to get paper vouchers? We received e-vouchers, which are much more restrictive that the initial paper vouchers. You can't get a handful of things with them, and I think you have to pay taxes.
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Old May 18, 19, 8:39 pm
  #637  
 
Join Date: May 2018
Location: PHX
Programs: HH Diamond - Marriott Titanium- AA EP
Posts: 60
Best practice on how to redeem AA paper voucher?

Hi FT community,

Original flight was oversold and volunteered to take a later flight as plans were flexible. In doing so, received a $700 PAPER voucher and the GA said the only way to use these was either at a ticket office or mail in it someplace?

I’ve received evouchers before that can easily be applied on AA.com but this is the first I’ve heard of that it has to be mailed in or used at ticket office/desk?

With all that we can do online/mobile today I like to assume that “mailing the voucher in” process no longer applies? The GA seem pretty confident about this process for paper vouchers so I’d thought I threw it out here for comments.

Thoughts?
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Old May 18, 19, 8:47 pm
  #638  
 
Join Date: Aug 2017
Location: Chicago, IL
Programs: AA Executive Platinum, Hilton Honors Diamond, Marriott Gold Elite, Hertz President's Circle
Posts: 102
There is no way to redeem the voucher online, unfortunately.

Mailing the voucher is indeed one of the ways to redeem it. The agents at the counter in any airport could probably help you redeem it as well.

I usually use the AAngels in the Admiral's Club, though.
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Old May 18, 19, 8:50 pm
  #639  
 
Join Date: Nov 2018
Posts: 15
What I typically do is reserve a flight online, and then walk into my local airport and talk to the desk agent onsite and have them apply the vouchers on the held reservation, and get the balance on a new paper voucher and walk out. They've treated me really well with it, and they know how to take off the various taxes and fees. If you're not near an airport, then you can do the same process, just call after the hold and explain you'll pay with vouchers and they'll extend the hold so you can mail it in.
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Old May 18, 19, 10:11 pm
  #640  
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Yeah no way to fully complete a booking online, but it’s really not as bad as it sounds. I’ve always just called to book the flights, then mailed it in. Definitely scan a copy of it first just in case.
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Old May 18, 19, 10:13 pm
  #641  
 
Join Date: Apr 2008
Location: FLL/MIA
Programs: AA EXP; Marriott/SPG Gold
Posts: 668
Originally Posted by MrGoalie View Post
What I typically do is reserve a flight online, and then walk into my local airport and talk to the desk agent onsite and have them apply the vouchers on the held reservation, and get the balance on a new paper voucher and walk out. They've treated me really well with it, and they know how to take off the various taxes and fees. If you're not near an airport, then you can do the same process, just call after the hold and explain you'll pay with vouchers and they'll extend the hold so you can mail it in.
This. The best part is that when partially using the voucher, the expiration date of the new voucher for the balance is one year from the date it is issued, so you can continue to extend the use of a big voucher.

Here’s the master thread on the topic which will answer your questions: Transportation Voucher / vouchers / "MCO" FAQ and master thread


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Old May 24, 19, 11:23 am
  #642  
 
Join Date: Mar 2004
Location: Dallas, TX
Programs: AAdvantage Lifetime Gold/Some Years Platinum
Posts: 989
Tl;dr: When redeeming paper vouchers at the airport with multiple travelers, either specifically request that the voucher be spread across ALL tickets, or split the PNR to spin off any full-price travelers.

—-

Giving credit where credit is due - a successful paper voucher redemption at DFW today.

I went to the Priority counter at Terminal D, and the AAgent already knew what I was looking for as I walked up with my paperwork in hand. He even backed out the taxes appropriately. Even with someone who clearly knew exactly what to do, it still took close to 10 minutes.


One thing that did crop up, though, and took a call from me to the Platinum number to resolve. The reservation was for 3 seats, and the voucher covered only part of 1 ticket. The desk agent applied the voucher to one ticket, and left the others at full price. He then said that I could either 1) pay a 2x$35/ticket fee to process the other two tickets’ payments in-person, or 2) pay him just for the reduced ticket (no fee), and pay for the other two tix online.

Obviously, I selected option 2, paid for my one ticket, and wandered over to a nearby seat to finish the deal. The issue that came up was that, upon pulling up the PNR, there was no longer an option to pay for the unpaid tickets. Both on the app and on aa.com, the PNR came up as “ticketed”, even though only 1 of the 3 tickets were paid for. Even when I switched logins to another passenger, no dice. I completely understand that this is a rare, rare situation, so it’s not surprising that the app can’t deal with it. But I would have thought aa.com would have correctly reflected the situation.

I called up the Platinum line and explained the problem. The phone agent first noted that the voucher could have been divided among all tickets to avoid the $35 fee, and was about to send me to hold purgatory to do just that when I suggested splitting the PNR. That easily solved the problem, as the agent then took my payment over the phone (without any additional fee) for the remaining two tix.
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Old May 24, 19, 11:36 am
  #643  
 
Join Date: Apr 2008
Location: FLL/MIA
Programs: AA EXP; Marriott/SPG Gold
Posts: 668
It may be too late for this now, but by splitting up the PNR, are the other travelers losing the benefits of your platinum status?
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Old May 24, 19, 1:02 pm
  #644  
 
Join Date: Mar 2004
Location: Dallas, TX
Programs: AAdvantage Lifetime Gold/Some Years Platinum
Posts: 989
Originally Posted by HofstraJet View Post
It may be too late for this now, but by splitting up the PNR, are the other travelers losing the benefits of your platinum status?
Good point. In this case (additional pax also Gold and Plat, respectively), it isn’t an issue. But it could be for others in a similar situation.
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Old Jun 12, 19, 11:03 pm
  #645  
 
Join Date: Jun 2019
Posts: 1
Booked a flight for 2 people from Orlando to Munich, Germany. Flight price was $316.33 per person, with that breakdown being $30 fare and $286.33 in taxes and carrier-imposed fees per person. Today I took my voucher of $1000 to the airport (was already there for work) and paid, they never adjusted the taxes/fees. I get home and check my flight, it says "Ticketed" and the cost summary is now $60 fare, $19.86 taxes, and $0.00 in carrier imposed fees, or $79.86. So based off the FAQ, should I have been charged $79.86 if the person at the gate adjusted the taxes correctly? If so, do I have any recourse of getting the difference of $552.80 back? Thanks!

EDIT: Called them and they said they would issue a new voucher with some of the fees returned ($97.20) so not too terrible. They had no comment on why the cost summary said $79.86 and to contact Customer Relations if I needed a receipt for work reimbursement. Also, now my trip status is back to "Ticket Pending" like when waiting for the voucher...this could be troublesome. Oh and the cost summary disappeared, but I saved the page showing $79.86, though it probably won't matter.

Last edited by Matermine; Jun 13, 19 at 12:22 am
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