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Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread

Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread

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Old Oct 3, 20, 12:37 pm   -   Wikipost
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Transportation Voucher / vouchers / "MCO" FAQ and master thread (consolidated)

Transportation eVouchers

Link to aa.com eVouchers Terms and Conditions page


Link to aa.com eVoucher page

General Information

Glossary: MCO - Miscellaneous Charges Order

AA issues e-vouchers to those in US 50 states, US Virgin Islands and Puerto Rico as of 28 Nov 2019. Printed green vouchers are still used for those residing elsewhere at this time.

Transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle and American Airlines codeshare flights (AA*).

These vouchers are also valid for travel on oneworld® itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.

Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.

Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the voucher is less than the ticket the additional monies are collected. If the voucher exceeds the ticket cost an MCO will be issued for the difference as a residual indicating non-refundable and for American Airlines transportation only. Valid one year from date of issue ((you must encumber the voucher before one year has expired since issuance*). There is no change fee / ASC associated with using a voucher. Updated 18 Feb 2015.)

The original post, provided by member IceTrojan, has been placed here so members can edit and update as necessary. Information below has not necessarily been updated; be aware.


FAQ: AA Vouchers

Q. How do vouchers work on AA?


They are treated just like cash towards valid purchases.

Q. What can I use the vouchers on?
  • Airfare on American Airlines (inc. American Eagle), codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
  • 500-mile domestic upgrade stickers (at the airport only).
  • Co-payments for upgrades or reduced mileage awards.
  • Excess baggage fees.
  • Special handling fees (e.g. checked pets), with a traveling passenger (i.e. not cargo).
  • Change fees, provided an additional collection of the fare is also being made.
There are special considerations if you are located in the following countries (may not be up to date):
  • In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
  • In Switzerland, vouchers are accepted on Q and L class Net fares only.
  • In Ireland, vouchers are accepted in Q, O and L class Net fares only.
Q. Can I use American Airlines travel vouchers to purchase a vacation package from AAVacations?

Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.

Q. Can I use the vouchers for ANYTHING else?

No.

Q. Really?

Yes, really.

Q. Are there restrictions on purchasing airfare?

Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.

Q. How long do I have to use the vouchers?

One (1) year from date of issuance.

Q. What if I lose a voucher?

Sorry, you're out of luck. Treat your vouchers like cash.

Q. Can I use the vouchers to buy tickets for someone else?

While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.

Q. Is there a fee for using the vouchers?

It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.

Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)

Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)


Q. What happens to the taxes?

This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)

OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)


Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)

Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.

Q. How many vouchers can I use at one time?


According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.

Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?

No.
Q. How long does it take to process the vouchers?

After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.

Q. How do I apply vouchers to a reservation I have on hold on AA.com?
  1. Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 AM - 2:00 AM CT, 7 days a week). In the UK, call 08-45-601-0619 (8:30 AM - 5:00 PM UK time, Monday-Friday).
  2. Give them the PNR and tell them you would like to apply vouchers.
  3. They will give you instructions on how to send the vouchers in.
  4. Pay any balance with a credit card.
Q. What's the address where I send my vouchers to?
Up-to-date in Jan 2020

American Airlines
Department 109
5031 Commerce Park Circle
Pensacola, FL, 32505

Proper USPS address format.
See aa.com for addresses for pax outside the US.

On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>

Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>

<Last name>
<Booking record locator, AKA booking reference>


(Notice: vouchers are not processed sequentially based on date of the voucher/s being received in Florida, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)

Q. What if I entered a Business Extra number?


You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.

Q. What if I live outside the United States and I want to use vouchers?

As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.

In all likelihood, you will be asked to mail your voucher/s to Florida, so if time is of the essence you should consider going directly to an ATO, who can process it/them immediately.


Obsolete posts 2014-2015 have been archived to ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread
Older obsolete posts from 2013 and before, can be read in ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consol.)
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Old Sep 16, 20, 4:00 am
  #811  
 
Join Date: Mar 2005
Posts: 16
Originally Posted by carlosdca View Post
You already got an answer above.
Another example JFK-LHR-TXL, where JFK-LHR is on AA and LHR-TXL is on BA but LHR-TXL will be sold with a AA flight number.
But, you won't be able to buy only LHR-TXL as an AA codeshare flight, it will be a BA marketed and operated flight.

So no, I don't think you will be able to buy a AA codeshare originating in Europe and with Europe as final destination.
I see. Thanks for clarifying!
lisali is offline  
Old Sep 16, 20, 4:02 am
  #812  
 
Join Date: Mar 2005
Posts: 16
Originally Posted by lisali View Post
They said only customers with a US billing address are eligible for eVouchers! 🤣
This is what they said: "...eVouchers can be issued to customers with an address in the U.S., Puerto Rico or U.S.V.I. and travel must commence from one of those locations."
lisali is offline  
Old Sep 17, 20, 11:41 pm
  #813  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 10,109
Originally Posted by lisali View Post
This is what they said: "...eVouchers can be issued to customers with an address in the U.S., Puerto Rico or U.S.V.I. and travel must commence from one of those locations."
And AA is very strict enforcing those restrictions
fly747first is offline  
Old Sep 20, 20, 2:37 pm
  #814  
 
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EP, WN A-List Pref & CP, Hyatt Glob, Marriott (LT) Plat, Hertz PC
Posts: 1,007
I emailed as outlined by asdca above. I have $149 expiring end of October. They responded same day and are extending to December 31, 2021. The agent noted they are removing the $200 change fee since my credit value is less than the old change fee.

I’m Exec Plat through Hyatt and haven’t flown AA this year. Flew them some last year.
Duke777 is offline  
Old Sep 28, 20, 2:03 pm
  #815  
 
Join Date: Aug 2017
Programs: AA GLD, IHG PLT
Posts: 357
Well as a datapoint I chatted through the app, they transferred my chat to Customer relations who was able to take the voucher number and extend the credit as an e-voucher all in one step. My voucher expired 10/7, and I am just awaiting the email with the new voucher. Was relatively painless.
MathMusic is offline  
Old Oct 5, 20, 12:55 pm
  #816  
 
Join Date: Apr 2011
Posts: 403
I have a paper voucher for roughly $1k from a canceled ticket. It expires next month. Instead of calling and having it swapped for an e-voucher with a fixed 12/31/2021 expiration, I'm thinking I (i) use it to book a cheap ticket, (ii) get the residual on a new paper voucher, and (iii) possibly cancel the ticket I booked in Step 1 at a later date and then have that credit to use as well.

Seems the paper vouchers still have more flexibility (no restriction on where travel commences, can be used on partner metal I believe) and still allow for possible extension beyond 2021 if not fully used (and reissued as residual).

Anything I'm missing here?
slice is offline  
Old Oct 13, 20, 2:08 pm
  #817  
 
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards
Posts: 111
I booked 2 tickets on the same reservation using 2 eVouchers and a Flight Discount Code last week. I used a credit card to pay for the remaining balance. I mistakenly entered the wrong dollar amount for one of the eVouchers. The next day, I received an email that my reservation was not ticketed because of "insufficient funds". It didn't say where, just gave the reason of "insufficient funds". I called and a very friendly ticketing agent was able to help me and explained what had happened. I admitted to the mistake, no problem, so I thought. She told be everything was taken care of and my payment would now be processed now that she corrected the mistake on the amount I entered for one of the eVouchers. About an hour later, I received an email everything was ticketed. Today, I checked my CC statement and they did not apply the 2 eVouchers Flight Discount Code to the reservation. Instead, they charged me the full fare. I called and spoke to another ticketing agent and he said once ticketed, there is nothing they can do. I admitted to the mistake of entering wrong info, but for them to tell me everything has been taken care of when it clearly wasn't is not my fault. The 2 eVouchers and Flight Discount Code were over $200 that should have been applied to my reservation. Is there any way to get them to refund the amount back to my card? They told me the only thing I could do is use them for a future flight. That is what I was trying to do from the beginning.
johnr863 is offline  
Old Nov 8, 20, 10:55 am
  #818  
 
Join Date: May 1998
Location: australia
Posts: 5,169
Originally Posted by lisali View Post
This is what they said: "...eVouchers can be issued to customers with an address in the U.S., Puerto Rico or U.S.V.I. and travel must commence from one of those locations."
Originally Posted by fly747first View Post
And AA is very strict enforcing those restrictions
So what do they issue to those who do not have a US address? Do they mail you a new paper voucher?
3544quebec is offline  
Old Nov 8, 20, 11:49 am
  #819  
 
Join Date: Nov 2018
Posts: 915
Originally Posted by 3544quebec View Post
So what do they issue to those who do not have a US address? Do they mail you a new paper voucher?
i got a voucher mid July valued less than 50 EUR (60 $). the mailed it via mail from Dallas. it was in my mailbox approx. 10 days later. its printed on the very same paper as a boarding pass. if you want to use it, you have to call AA. the ask for the voucher number and issueing site. after that you have to mail it to Liverpool (at least i had to - maybe its the closest office) and ticket wont be issued until the voucher is there.
Nephoi is offline  
Old Nov 8, 20, 2:24 pm
  #820  
 
Join Date: May 1998
Location: australia
Posts: 5,169
Originally Posted by Nephoi View Post
i got a voucher mid July valued less than 50 EUR (60 $). the mailed it via mail from Dallas. it was in my mailbox approx. 10 days later. its printed on the very same paper as a boarding pass. if you want to use it, you have to call AA. the ask for the voucher number and issueing site. after that you have to mail it to Liverpool (at least i had to - maybe its the closest office) and ticket wont be issued until the voucher is there.
Thanks - but ugh
3544quebec is offline  

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