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Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread

Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread

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Old Oct 3, 20, 12:37 pm   -   Wikipost
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Transportation Voucher / vouchers / "MCO" FAQ and master thread (consolidated)

Transportation eVouchers

Link to aa.com eVouchers Terms and Conditions page


Link to aa.com eVoucher page

General Information

Glossary: MCO - Miscellaneous Charges Order

AA issues e-vouchers to those in US 50 states, US Virgin Islands and Puerto Rico as of 28 Nov 2019. Printed green vouchers are still used for those residing elsewhere at this time.

Transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle and American Airlines codeshare flights (AA*).

These vouchers are also valid for travel on oneworld® itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.

Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.

Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the voucher is less than the ticket the additional monies are collected. If the voucher exceeds the ticket cost an MCO will be issued for the difference as a residual indicating non-refundable and for American Airlines transportation only. Valid one year from date of issue ((you must encumber the voucher before one year has expired since issuance*). There is no change fee / ASC associated with using a voucher. Updated 18 Feb 2015.)

The original post, provided by member IceTrojan, has been placed here so members can edit and update as necessary. Information below has not necessarily been updated; be aware.


FAQ: AA Vouchers

Q. How do vouchers work on AA?


They are treated just like cash towards valid purchases.

Q. What can I use the vouchers on?
  • Airfare on American Airlines (inc. American Eagle), codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
  • 500-mile domestic upgrade stickers (at the airport only).
  • Co-payments for upgrades or reduced mileage awards.
  • Excess baggage fees.
  • Special handling fees (e.g. checked pets), with a traveling passenger (i.e. not cargo).
  • Change fees, provided an additional collection of the fare is also being made.
There are special considerations if you are located in the following countries (may not be up to date):
  • In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
  • In Switzerland, vouchers are accepted on Q and L class Net fares only.
  • In Ireland, vouchers are accepted in Q, O and L class Net fares only.
Q. Can I use American Airlines travel vouchers to purchase a vacation package from AAVacations?

Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.

Q. Can I use the vouchers for ANYTHING else?

No.

Q. Really?

Yes, really.

Q. Are there restrictions on purchasing airfare?

Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.

Q. How long do I have to use the vouchers?

One (1) year from date of issuance.

Q. What if I lose a voucher?

Sorry, you're out of luck. Treat your vouchers like cash.

Q. Can I use the vouchers to buy tickets for someone else?

While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.

Q. Is there a fee for using the vouchers?

It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.

Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)

Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)


Q. What happens to the taxes?

This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)

OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)


Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)

Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.

Q. How many vouchers can I use at one time?


According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.

Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?

No.
Q. How long does it take to process the vouchers?

After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.

Q. How do I apply vouchers to a reservation I have on hold on AA.com?
  1. Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 AM - 2:00 AM CT, 7 days a week). In the UK, call 08-45-601-0619 (8:30 AM - 5:00 PM UK time, Monday-Friday).
  2. Give them the PNR and tell them you would like to apply vouchers.
  3. They will give you instructions on how to send the vouchers in.
  4. Pay any balance with a credit card.
Q. What's the address where I send my vouchers to?
Up-to-date in Jan 2020

American Airlines
Department 109
5031 Commerce Park Circle
Pensacola, FL, 32505

Proper USPS address format.
See aa.com for addresses for pax outside the US.

On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>

Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>

<Last name>
<Booking record locator, AKA booking reference>


(Notice: vouchers are not processed sequentially based on date of the voucher/s being received in Florida, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)

Q. What if I entered a Business Extra number?


You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.

Q. What if I live outside the United States and I want to use vouchers?

As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.

In all likelihood, you will be asked to mail your voucher/s to Florida, so if time is of the essence you should consider going directly to an ATO, who can process it/them immediately.


Obsolete posts 2014-2015 have been archived to ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread
Older obsolete posts from 2013 and before, can be read in ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consol.)
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Old Apr 3, 16, 5:19 pm
  #46  
 
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Hello AA, 1984 called and wonders why you're still using paper vouchers that can't be redeemed online for refunds. Snail mail the voucher to me, so I can snail mail it back to you? Really? How does this save either of us money?
transportbiz is offline  
Old Apr 4, 16, 3:12 pm
  #47  
 
Join Date: Mar 2015
Programs: Hyatt Diamond, SPG Plat, Hilton Gold, IHG Plat, AA Exec Plat
Posts: 67
What to do with Travel Vouchers now ?

As AA removed the option of Hold, what's the best way to redeem the vouchers now? I used to hold the ticket and drive to the nearby airport to use the voucher, but apparently that's no longer an option
x9bull is offline  
Old Apr 4, 16, 3:16 pm
  #48  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 1,921
U need to call AA to book with a voucher now.
AAExecPlatFlier is offline  
Old Apr 5, 16, 7:58 am
  #49  
 
Join Date: Feb 2016
Location: BNA
Programs: AA Plat Pro
Posts: 17
Originally Posted by x9bull View Post
As AA removed the option of Hold, what's the best way to redeem the vouchers now? I used to hold the ticket and drive to the nearby airport to use the voucher, but apparently that's no longer an option
As of now, the Hold option is still available (I just used it yesterday). So depending on when you want to use the vouchers, you may still be able to utilize that method.
nihmrodd is offline  
Old Apr 5, 16, 8:04 am
  #50  
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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Originally Posted by x9bull View Post
As AA removed the option of Hold, what's the best way to redeem the vouchers now? I used to hold the ticket and drive to the nearby airport to use the voucher, but apparently that's no longer an option
Calling AA and letting them know you are using a voucher got you an almost unlimited hold. So rushing to the airport was not needed. For now, AA will continue the 24-hour hold in addition to the fee-free cancellation. Using the expected time to mail in the voucher to schedule the airport trip is still an option.
RogerD408 is offline  
Old Apr 5, 16, 8:56 pm
  #51  
 
Join Date: Aug 2007
Location: HNL
Posts: 990
I was still able to hold a reservation online today (Apr 5) and then called in.

My question is
1. Do I need to send the whole book or just one piece of the transportation voucher itself?

2. The Wiki says write
<Last Name>
<First Flight No>
<Date of first flight, in DD Mon format (e.g., 01 Jan)>
Do I also need to write PNR under the return address?
My agent told me to write name and PNR on a separate paper and include it in the envelope, too. Is that necessary?

3. I wonder how people send the voucher. I'm thinking to use USPS First-Class Mail Envelope with Certified Mail. Hope it's enough...
MrJBoy is offline  
Old Apr 6, 16, 8:08 am
  #52  
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Originally Posted by MrJBoy View Post
I was still able to hold a reservation online today (Apr 5) and then called in.

My question is
1. Do I need to send the whole book or just one piece of the transportation voucher itself?

2. The Wiki says write
<Last Name>
<First Flight No>
<Date of first flight, in DD Mon format (e.g., 01 Jan)>
Do I also need to write PNR under the return address?
My agent told me to write name and PNR on a separate paper and include it in the envelope, too. Is that necessary?

3. I wonder how people send the voucher. I'm thinking to use USPS First-Class Mail Envelope with Certified Mail. Hope it's enough...
1. There should be one document specifically labeled Voucher with a dollar value associated with it, that is all they need.

2. The info on the envelope should point them to the actual reservation. Adding additional information would not hurt, just make sure it doesn't conflict with anything in the reservation (names, dates, flight no).

3. USPS should be fine. Do opt for a level of service that includes tracking information back to you, so you have proof of mailing and receipt. Also, keep a copy of the voucher in case it goes astray. They should accept the copy closer to travel date and they can prove it hasn't been used elsewhere.

Should you have an AA serviced airport near you (or AA City Ticket Office), you can walk the voucher into the ticket counter and hopefully find a TA that knows how to process them.
RogerD408 is offline  
Old Apr 9, 16, 3:38 am
  #53  
 
Join Date: Sep 2000
Location: YYZ/YHM/BUF
Programs: AA Gold, B6 Mosaic, HH Diamond, SPG/MR Gold, IHG Gold Amb.
Posts: 4,164
I recently exchanged a DV voucher at the BUF ticket counter. It helped that I went in the afternoon when it was dead and the agents were relaxed. My voucher was greater than the base fare so I pointed out that some taxes should be waived. They weren't aware of that rule, but acknowledged it after looking it up in the system. All it took was a phone call to the tariff desk who stored the adjusted fare and then the agent was able to issue the ticket. I got an OU voucher for the small residual amount.

As stated in the wiki, these taxes got removed:
US1, US2 (Intl & Alaska/Hawaii), AY, ZP

The foreign taxes and airport fees weren't waived. I was pleasantly surprised at how painless the process was overall. Three agents huddled around the computer - it was nice to see them eager to learn how to process it! My advice is to go to the ticket counter when it's quiet and ask the agent to call the tariff desk to adjust the fare. The system doesn't remove the taxes automatically.
FlyerAl is offline  
Old Apr 9, 16, 5:06 am
  #54  
 
Join Date: Aug 2015
Programs: AA PLT PRO, Hilton Diamond, Marriott Plt. Premier
Posts: 577
Originally Posted by FlyerAl View Post
I recently exchanged a DV voucher at the BUF ticket counter. It helped that I went in the afternoon when it was dead and the agents were relaxed. My voucher was greater than the base fare so I pointed out that some taxes should be waived. They weren't aware of that rule, but acknowledged it after looking it up in the system. All it took was a phone call to the tariff desk who stored the adjusted fare and then the agent was able to issue the ticket. I got an OU voucher for the small residual amount.

As stated in the wiki, these taxes got removed:
US1, US2 (Intl & Alaska/Hawaii), AY, ZP

The foreign taxes and airport fees weren't waived. I was pleasantly surprised at how painless the process was overall. Three agents huddled around the computer - it was nice to see them eager to learn how to process it! My advice is to go to the ticket counter when it's quiet and ask the agent to call the tariff desk to adjust the fare. The system doesn't remove the taxes automatically.
I used my last one to book a ticket at the AC in DFW - it was pretty easy but I was lucky and just happened to need to book a ticket while at the airport. I mean it is 2016 why can't we use them online when booking ? I tend to think it is because they do not want you to actually use the voucher so they make it hard to use.
dgparent is offline  
Old Apr 11, 16, 9:18 am
  #55  
 
Join Date: Apr 2011
Posts: 400
I tried to use an OU voucher at EWR yesterday. Ticketing agent and supervisor both said that since it was > $1,000, I had to go back to the issuing location to use it. How practical. Never heard that before, and neither did the EXP desk when I called from the ticket counter to see if they could make anything happen.

EWR still wouldn't budge so after some pressing, I got the EXP desk to extend the 24 hour hold on a fare that had since increased and would have expired last night. I'll ticket in NYC office today, they seem to be pros with processing vouchers.

Not sure if they were concerned with risk/fraud at EWR but they claimed that vouchers should be issued in max $1000 denominations. Quite a hassle and a waste of time...when are the e-vouchers coming?
slice is offline  
Old Apr 11, 16, 11:00 am
  #56  
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Originally Posted by slice View Post
I tried to use an OU voucher at EWR yesterday. Ticketing agent and supervisor both said that since it was > $1,000, I had to go back to the issuing location to use it. How practical. Never heard that before, and neither did the EXP desk when I called from the ticket counter to see if they could make anything happen.

EWR still wouldn't budge so after some pressing, I got the EXP desk to extend the 24 hour hold on a fare that had since increased and would have expired last night. I'll ticket in NYC office today, they seem to be pros with processing vouchers.

Not sure if they were concerned with risk/fraud at EWR but they claimed that vouchers should be issued in max $1000 denominations. Quite a hassle and a waste of time...when are the e-vouchers coming?
Airport agents are very good at making up excuses as to why they can't process a voucher. Instructions are online and they can call their help desk if there is an issue. Now maybe EWR does have such a rule, but it should still be reported to AA for action if inappropriate. Going back to place of issue is just plain ridiculous, but I guess they had to think quick.
RogerD408 is offline  
Old Apr 11, 16, 12:06 pm
  #57  
Moderator: American AAdvantage & TravelBuzz
 
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,058
Originally Posted by slice View Post
I tried to use an OU voucher at EWR yesterday. Ticketing agent and supervisor both said that since it was > $1,000, I had to go back to the issuing location to use it.
Wow - we've seen a lot of excuses in this thread as to why airport agents can't/won't process vouchers, but I think that's a new one!

Originally Posted by RogerD408 View Post
Airport agents are very good at making up excuses as to why they can't process a voucher. Instructions are online and they can call their help desk if there is an issue. Now maybe EWR does have such a rule, but it should still be reported to AA for action if inappropriate. Going back to place of issue is just plain ridiculous, but I guess they had to think quick.
Agreed. I hope the OP does bring this to AA's attention. If this is indeed a new rule (which I highly doubt), then it'd be good to get confirmation. Otherwise, AA needs to know which stations/employees need additional training.
JY1024 is offline  
Old Apr 15, 16, 7:01 am
  #58  
 
Join Date: Aug 2007
Location: HNL
Posts: 990
"My Reservation" page used to show
Status: Tticket pending on mm/dd/2016
and
"Your trip" page used to show
Status: Unknown

Now "My Reservation" page shows
Status: [ blank ]
and
"Your trip" page shows
Status: Ticket Pending

What do the display changes mean? Nothing???
MrJBoy is offline  
Old Apr 16, 16, 5:59 pm
  #59  
 
Join Date: Oct 2007
Location: Southern California
Programs: AA PLT, WN A List, UA Silver, Bonvoy Titanium, Hertz 5*
Posts: 2,247
Originally Posted by dgparent View Post
I tend to think it is because they do not want you to actually use the voucher so they make it hard to use.
Yes, of course. Especially since there are other threads where IDB cash compensation is much less than VDB voucher offer.

I am sure thousands of dollars of VDB or residual vouchers expire all of the time.

Originally Posted by MrJBoy View Post
"My Reservation" page used to show [...]

Now "My Reservation" page shows

[...]

What do the display changes mean? Nothing???
So, in my experience there is a 'logging' of the voucher process received (maybe they just look at the envelope or they check for the new PNR).

Then, at some point later, the ticket is ticketed. I am not sure of the delta between the two steps.

There is nothing you can do unless the ticket is not ticketed by 24 hours prior to travel. Then, when you call at that point they can see if the voucher was received and then can do something to get it forced through the ticketing process. Based on your earlier post, the process timeline seems normal.

Of course, I had a ticket not ticket once at 24 hours prior to travel (four weeks advance reservation and sending the voucher). The phone agents got it finally finished, but checking or calling otherwise prior did not do anything.

You should get the email confirmation automatically when the Pensacola office is done with the voucher processing.

Rasheed
rasheed is offline  
Old Apr 19, 16, 6:32 pm
  #60  
 
Join Date: Aug 2007
Location: HNL
Posts: 990
Originally Posted by rasheed View Post
So, in my experience there is a 'logging' of the voucher process received (maybe they just look at the envelope or they check for the new PNR).

Then, at some point later, the ticket is ticketed. I am not sure of the delta between the two steps.

There is nothing you can do unless the ticket is not ticketed by 24 hours prior to travel. Then, when you call at that point they can see if the voucher was received and then can do something to get it forced through the ticketing process. Based on your earlier post, the process timeline seems normal.

Of course, I had a ticket not ticket once at 24 hours prior to travel (four weeks advance reservation and sending the voucher). The phone agents got it finally finished, but checking or calling otherwise prior did not do anything.

You should get the email confirmation automatically when the Pensacola office is done with the voucher processing.

Rasheed
Today I called EXP desk for something else. Since the agent was so nice I asked about the travel vouchers. She checked my reservation and she told me the system showed AA received the vouchers, so I guess I just wait...
I also noticed that SWUs were already pulled from our accounts (Upgrades confirmed when booking).
MrJBoy is offline  

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