Nov 3, 2012, 11:15 pm
Last edit by: JDiver
AAdvantage Account "Zeroed"
Because of the legacy nature of the PSS (Passenger Service System) used by AAdvantage, AA has traditionally done some major batch processing on Saturday nights and into some Sundays, occasionally beginning Frupiday. Accounts can also be "zeroed" out occasionally during IT maintenance periods. This is common and has occurred for years, due to the legacy nature of the AAdvantage software. AA runs batch processing, often on weekends. Everything will ultimately reset properly; it's merely an inconvenience, not anything to become concerned about.
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● "My miles show zero!", "I am missing xyz" (where xyz = stickers, Miles, EQD, etc.) and similar issues.
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aa.com account information missing / unavailable / zero - zeros / (master thd)
May 4, 2020, 11:49 pm
#196
Join Date: Apr 2018
Programs: American Airlines
Posts: 11
Anyone else's AAdvantage Account messed up?
Hi all,
Been awhile since I've been on here..but you guys are the experts. Is anyone else experiencing issues with their AAdvantage accounts? I logged on to my account to book a ticket I had on hold with miles, but when I logged in, it said I had 0 miles (I'm supposed to have over 200K), also my Elite status and Million Miler status has been zeroed out. I haven't done anything suspicious except put a few flights on hold. I tried calling the Platinum desk, but they told me they couldn't help me. I had to wait for the Aadvantage desk to open. Wondering if it's just me, or if there is a glitch going on right now.
Anyone else seeing the same thing?
Been awhile since I've been on here..but you guys are the experts. Is anyone else experiencing issues with their AAdvantage accounts? I logged on to my account to book a ticket I had on hold with miles, but when I logged in, it said I had 0 miles (I'm supposed to have over 200K), also my Elite status and Million Miler status has been zeroed out. I haven't done anything suspicious except put a few flights on hold. I tried calling the Platinum desk, but they told me they couldn't help me. I had to wait for the Aadvantage desk to open. Wondering if it's just me, or if there is a glitch going on right now.
Anyone else seeing the same thing?
May 5, 2020, 12:25 am
#197
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,967
They must be doing updates. Mine is working fine, but my status expiration is now 1/31/2022. This morning it was still showing 1/31/2021. I'd try again in a little while.