Notification of upgrades?
 

Hi,

I logged into my AA account yesterday to check if there have been any timing changes in several upcoming international flights. I noticed that my seats were no longer selected for two of my flights, one around 45 days out, and the other 200+ days out. Then I realized that I had been upgraded to business (SWU) at some point for both of those flights and so I re-selected my seats.

My question is, shouldn't I have received an email about the upgrades? Or is this something I just need to check on periodically now? (I've received emails about the upgrades in the past.)

Thank you in advance for your insight.

I received an email when the last SWU that cleared in advance for me.

Make sure that your cleared upgrade is actually ticketed. It is possible for the upgrade to "clear" and give you a J seat and everything and still not be reticketed in the appropriate cabin.

Worth calling AA to make sure.

Is the only way to check that it's ticketed by calling? Or are there other ways to check?

If the miles or SWU were pulled, then it has likely ticketed. That said, always best to call or message in to confirm. It will cause an issue at check in.

For example, I have an upcoming flight where I used miles to upgrade from Y->J. The app upgrade status showed “confirmed”, I have a seat and the PNR page showed ticketed. I texted in to apply the confirmed upgrade to my first segment. The X team said they’d need to re-pull the miles. I called in and it turns out that they never re-issued the ticket (or pulled the miles) when clearing the upgrade. The re-issued ticket email for segments upgraded came through while I was on the phone.

Definitely worth calling in to ensure the ticket is reissued. If the ticket has been reissued and there's a schedule change, your upgrade is (normally) preserved during rebooking; otherwise it's a uphill battle

Thanks, everyone!

This happened to me, in two weeks I have flight where I cleared with miles but they were never pulled. I was feeling lucky but also scared that I would not have a seat, guess I better call in and make sure it was reticketed.

Called AA and it was not reticketed, very happy I saw this thread, would have hated showing up at airport and not have a ticket.

Good idea, particularly given that the legacy miles upgrades went away earlier in the week.

I just wanted to update. I finally had time today to call and confirm that everything was okay, and you were right - I was upgraded but not re-ticketed. She did that on the phone and my SWUs were then deducted, and I received the email I was supposed to get before.

I'm so glad I asked about this. Thank you, again!

This has been a problem for many years. It used to be that you got an error when retrieving your reservation. As you saw, now the reservation comes up but there are no seats assigned. You can assign yourself seats online but you need to call and get the ticket reissued. Then you'll get an email. The whole process seems a bit loose for my taste.

It definitely needs to be fixed. I won't leave anything to chance anymore - I'll call if anything seems even a little bit off!