Is this the final customer service response or the pre-response?
 

I wrote customer service about an hour ago. The issue is that we had two business class paid tickets, LA to Boston … neither of us had a working entertainment system.

The flight attendant was extraordinarily non responsive to boot.

I asked for compensation.

Below is the response I received within an hour

Should I be anticipating an additional response?

Thank you for contacting American Airlines Customer Relations.

Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explorenecessary improvements and deliver the world-class customer experience you expect from us.

I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.

You need to write back.

Edited to add: But unless you had an AAdvantage number in your reservation record, I'm not sure what -- if anything -- you'll get. With an AAdvantage number, AA would probably throw some miles your way for the inconvenience.

The first response from AA is often an AI generated response, so try writing back and letting them know that you do not consider your issue resolved and would like additional follow up.

It is very unfortunate that AA FAs no longer seem to have to ability (or the willingness?) to issue compensation on the spot via their company issued devices for issues like this.

It is also unfortunate that AA is no longer maintaining their A321Ts (when it comes to PaxEx), considering their replacements have been delayed for so long.

(As a comparison, I am currently onboard a DL 757 LAX-BOS that was originally delivered to TWA almost 26 years ago. Like AA, DL is waiting for the replacements for these planes, but unlike AA, they have continued to maintain them.)

As dw said, this is the one and only response unless you write back asking for miles etc. due to the inconvenience. You’ll probably get 5-10k miles. I wrote in a few weeks ago about the touchscreen not working on the T (remote only) and received a call with 10k miles.

I don’t think they can issue on-the-spot compensation anymore.