Based on fare code, is this refundable?
 

G0FWZRU1

This is for DSM-CLT-PGV, PGV-CLT-DSM a couple weeks ago. Already at the airport for the return, rental car turned in, at the ticket counter waiting for it to open in about 30 minutes. Get notice the PGV-CLT segment has been cancelled.

Already had another flight booked on UA day after next to California, so "try again tomorrow" not gonna work. Had a looong layover in CLT anyhoo, so got my rental car back and drove 4hr to CLT.

Along the way, called AA, and the agent fixed up my ticket to save my CLT-DSM flight and seat, got rechecked in with checked bag intact. Agent said submit for refund thru portal after i made it home. CLT-DSM flight went fine.

Next day submit refund request. Couple days later get reply along the lines of "your ticket is non-refundable, but dont worry you have a flight credit to use." Which of course took me forever to find, and then no value listed that i can find ... Why does AA make this so much harder than UA and DL?

I almost always buy refundable tickets for AA since i usually buy within 24hr of departure. So I was perplexed by "your ticket is non-refundable" but maybe i spaced and didn't buy refundable this time. My receipt seems to say refundable, tho. Googling and searching Flyertalk led me to checking the Fare Code, which i eventually found, but now how do i decipher it? Is there a chart somewhere? Google didn't help me there.

Any help would be appreciated before i call AA, either to push for refund to my CC or to find out the value of the flight credit.

Doesn't matter what the fare code is. If the departure or arrival time changes by more than 3 hours for domestic or 6 hours international, or they switch airports, or increases the number of connections, or you are downgraded, . you are entitled to a refund, not just a trip credit.

The fare basis code isn't visible in your post as text seems to be white (I can see it when I mouse-over post).

At any rate, yes, a G0FWZRU1 fare is refundable. The 'R' in the 6th position on AA domestic fare basis codes identifies it as a refundable fare. Domestic non-refundable fares will either have an 'S' or an 'N' in the 6th position of fare basis code.

Refundable fares will have this text in the penalties section of fare rules --

https://cimg6.ibsrv.net/gimg/www.fly...bd0815c2bc.png

While non-refundable fares will say this in penalties section --

https://cimg7.ibsrv.net/gimg/www.fly...f3bcf0c958.png

Sorry about the white text, I was in dark mode on my phone and couldn't see the text so I changed it to white ...

Thank you for the clarification, confirmation.

Just finished call with AA EP line agent - She said she was "shocked" I got the "your ticket is non-refundable" as it clearly is, and besides was AA cancellation, should have been refunded without question. She said she will take care of it, sent an email direct to Refunds while I was on the phone and assured me the residual value will promptly be refunded to my original form of credit.

Thank goodness the great majority of people I've dealt with at AA are great, since their logistics, IT, mechanical upkeep, crew scheduling ... etc leaves a lot to be desired.

For the rest of the details, see above. FINALLY got email on Friday, 04/25 that my refund had been processed (has yet to show on CC).

Honestly, AA should be ashamed ... This all started on March 31st, when AA cancelled my first return segment PGV-CLT. I initiated the refund request through the portal on April 1st, once I made it home. Pathetic that 1) I should have to ask for my money back for refundable fare for flight AA cancelled, and 2) that it took more than 3 weeks to process thru AA system. United and Delta process such things automatically, and well within a week.

As I've said before, I've had great experiences with the AA folks and on board, but all the other stuff sure leaves a lot to be desired.