Flight Delayed then a Nightmare
 

Hubby and I on RSW-MYR 3/13 7:19 pm. Got an alert at noon same day that flight delayed by 4-5 hrs and suggested we rebook. I call and agent says cause is weather. I asked her since we are 7 hrs from departure time, is it possible flight will actually go off in time? She says no, have never seen that happen. So, we had to stay overnight and leave the next day. At 2:30 in 3/13 I check flights and now the original flight is not delayed! I call to get back on flight but our connecting flight at CLT doesn’t have seats. I email customer relations but all they responded with is “sorry.” Now we are at RSW and asked gate agent if could get any compensation for our hotel, rental car and meals. She says it was actually a maintenance issue at CLT not weather and she suggests we send receipts to customer relations. Anyone have any different advice?

They'll consider this a voluntary change to the next day and IMO I'd say it is likely you don't receive compensation

I wouldn't expect any compensation. US Airways called me once years ago early morning to say my flight was delayed out of BOS, showed up for later time and missed my flight as it left on time. 🤦🏻‍♂️

Sounds like the non existent customer service that is typical on American. Exactly why consumers need more protections from this type if treatment. Sorry American treated you so poorly, but not surprised.