Do I complain to BA or AA?
 

Just landed in Dallas on an awful AA flight in J. I know the crew are poor on AA but today’s was the worst I’ve ever seen, unsafe even.

I booked the flights with BA but obviously this is an AA code share. Who should I direct my complaints to. BA or AA?

Uuum American they flew you, how is it a BA issue.

You must complain to AA. If you write to BA they will tell you to complain to AA also

assumed it might be a BA issue since the flights were ticketed as a 125 through BA

BA has no control over how AA operates its flights, or deals with AA flight attendants. If there is any service recovery to be done here, it can only be done by AA.

Good luck to the OP. Just had a trips with lots of problems with AA and all we got was a $25 voucher each after an initial answer offering no compensation at all.

There are some things US airlines do around safety that aren't the same as the UK, specifically around use of underseat space in exit rows (permitted) and window blinds being allowed to be closed in all phases of flight. If the cabin was basically secure for take off and landing, that's about where safety begins and ends. AA service is generally a bit dodgy too, particularly on domestic flights. Some things they do well (e.g. warming up cookies), other things aren't great.

I always think it's worth waiting 48 hours before considering a complaint anyway. I find the indignation follows a sort of inverse square rule after leaving the airport.

... and allow people to walk about the cabin "at their own risk" when the seatbelt sign is on, and a few more small things yet!

Essentially US airlines' conception of in flight safety is primarily a toilet obsession. people trying to use the toilet in a different cabin (which I don't like people doing but still) will be seen as a major safety risk, and FAs will build a credible replica of the Berlin Wall using food trolleys every time a pilot wants to pee or chat with them in the front galley or whatever.

This may be applicable to international AA flights but definitely not on domestic. I wish it was like that on domestic as one needs to be vigilant to be able to use the front lavatory because of nonstop parade of coach passengers. Same as BA in CE.

I've been on BA flights where they have allowed people to use the washrooms when the belts are on. My mum is pretty old and we had a long time on our last flight together and she was desperate, I pressed the call button and the cabin manager said it was fine provided we understood it was at her own risk.

With all due respect, you really should not tease an issue without describing it. The board might just tell you what you are upset about is routine in the U.S.

Likely will be on TATL AA in J. Routine yucky aggressive nonsense.

Would you be more specific about the problem(s)?


Other than during takeoff and landing, when blinds being open is a safety issue, have you ever been told when sitting in a window seat that you cannot have the blind on your window set the way that you want it? I've had cabin crew ask me to close them when some people are trying to sleep, but it's only an ask. I select window seats so I can manage the window blind setting to help me manage my jetlag.

It isn’t. Since the TSA removed the restroom in the same cabin mandate, it’s a free-for-all. The FA’s will address a line in the premium cabins, but otherwise it’s the Wild West. Just had a PE TATL flight where one of the two forward restrooms (788) was out of service and there was still a constant parade of Y refugees streaming past my seat to get to it like it was the promised land (it wasn’t).

In the US, window blinds can be closed during takeoff and landing.