AA753 nightmare 5/3 (LAX-ATL)

Old May 3, 2024, 5:30 pm
  #1  
Original Poster
 
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,249
AA753 nightmare 5/3 (LAX-ATL)

Ms CPMaverick and I are flying OGG-LAX-ATL today. Should have been in ATL already but still at LAX, 6+ hours delayed on AA753.

I've flown almost 1400 flights and this might be the most confusing and frustrating experience I've had. We had rolling 30 minute delays until about 12:00, when the first plane finally went mechanical and they sourced another plane arriving from DTW (edit - it was DFW!).

At 12:30 we were supposed to board, then we had rolling *15 minute* delays for *three hours*! It was absolutely ridiculous, the board would still show on time until the time clicked over and then it was another 15 minutes later.

We have access to the Flagship Lounge but with the rolling delays and the agents continually saying we'd be boarding imminently, we couldn't really go back there, which really was really frustrating. Especially having been traveling for 20 hours already (I did get a shower during the initial layover, thank God!).

I decided to go to the Flagship lounge and ask to be put on a Delta flight (5:05p). It was previously refused (and no connecting seats available on AA), but this time they agreed to do it. But while she was rebooking the flight actually boarded! So we cancelled that and got on the plane about 3:30p.

After boarding, apparently someone damaged something on the tarmac, and they had to investigate it. Then the pilot timed out. And we are still sitting here on the plane - the Delta flight will be gone.

Obviously mechanicals happen but these rolling delays are SO customer unfriendly.

I am hoping we will get a new pilot soon, but if anyone can look at this flight and explain why it got delayed in this fashion, I sure would love to understand it better!

Last edited by CPMaverick; May 4, 2024 at 5:35 pm
CPMaverick is offline  
Old May 3, 2024, 5:36 pm
  #2  
dw
 
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,737
Originally Posted by CPMaverick
Obviously mechanicals happen but these rolling delays are SO customer unfriendly
Which are sadly a signature AA flight experience. I myself have ended up waiting 2-3 hours in the gate area instead of in the AC because they were adamant they were getting a replacement aircraft and it was coming immediately.
dw is offline  
Old May 3, 2024, 5:51 pm
  #3  
Original Poster
 
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,249
Originally Posted by dw
Which are sadly a signature AA flight experience. I myself have ended up waiting 2-3 hours in the gate area instead of in the AC because they were adamant they were getting a replacement aircraft and it was coming immediately.
Good to know. I haven't flown AA regularly since 2013 (I was exec plat) and while I understand bad experiences are unusual, this certainly isn't making me want to book them next time. Especially once my QF status expires later this year.
Spiff likes this.
CPMaverick is offline  
Old May 3, 2024, 5:53 pm
  #4  
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,344

[size=16px]lax 945a[/size]

atl 8 t10 458p
3lax/etd1655 cra-delay due to crew availability-e *1846
4lax/out1649 *1850
2atl/pre0003 *1850

Last edited by USFlyerUS; May 3, 2024 at 6:12 pm
USFlyerUS is offline  
Old May 3, 2024, 5:59 pm
  #5  
 
Join Date: Nov 2008
Programs: AA EP
Posts: 114
My sympathies - I hope you get rolling soon.

I feel very empathetic to your post because I have a similar flying history - regular EXP with around 1500 segments over the past couple of decades.

I usually roll with the punches, but I had a jet bridge fiasco a couple of months ago that drove me past the boiling point. Nothing near your delay, but still enormously frustrating after a long work week out of the country.

in this situation, I think its important to look at the following - of my approximate 1500 flights, I arrived safely to my destination 99% of the time (with the one percent being trips that were canceled). Occasionally, it was late and occasionally took a few twists and turns, but I always made it. And, more times than not, it was in a high-level of comfort through upgrades, priority perks, great customer support, etc.

I try to remember that when AA does stupid things like they are doing to you right now.

safe travels, I hope you get to your destination.
kg07 is offline  
Old May 3, 2024, 6:27 pm
  #6  
 
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 5,029
Originally Posted by CPMaverick
Ms CPMaverick and I are flying OGG-LAX-ATL today. Should have been in ATL already but still at LAX, 6+ hours delayed on AA753.

I've flown almost 1400 flights and this might be the most confusing and frustrating experience I've had. We had rolling 30 minute delays until about 12:00, when the first plane finally went mechanical and they sourced another plane arriving from DTW.

At 12:30 we were supposed to board, then we had rolling *15 minute* delays for *three hours*! It was absolutely ridiculous, the board would still show on time until the time clicked over and then it was another 15 minutes later.

We have access to the Flagship Lounge but with the rolling delays and the agents continually saying we'd be boarding imminently, we couldn't really go back there, which really was really frustrating. Especially having been traveling for 20 hours already (I did get a shower during the initial layover, thank God!).

I decided to go to the Flagship lounge and ask to be put on a Delta flight (5:05p). It was previously refused (and no connecting seats available on AA), but this time they agreed to do it. But while she was rebooking the flight actually boarded! So we cancelled that and got on the plane about 3:30p.

After boarding, apparently someone damaged something on the tarmac, and they had to investigate it. Then the pilot timed out. And we are still sitting here on the plane - the Delta flight will be gone.

Obviously mechanicals happen but these rolling delays are SO customer unfriendly.

I am hoping we will get a new pilot soon, but if anyone can look at this flight and explain why it got delayed in this fashion, I sure would love to understand it better!
If it helps, the same has happened to me on AA, UA, and DL. WN seems to be the best at posting realistic updated departures during delays, IME.

All I can see on EF is a delay for "crew availability." There could have been other notes earlier.

Glad to see you're in the air at this point.
DataPlumber is offline  
Old May 3, 2024, 8:35 pm
  #7  
 
Join Date: Jun 2019
Location: CLT
Programs: AA
Posts: 451
Originally Posted by CPMaverick
I decided to go to the Flagship lounge and ask to be put on a Delta flight (5:05p). It was previously refused (and no connecting seats available on AA), but this time they agreed to do it.
What are the circumstances where AA agents will be likely to re-accommodate on a competitor carrier?

The rolling delay situation really sucks. And it's odd to me in that you'll have other situations where, in short order, you get a delay notification of 2 or 10 or however many hours and can figure out how you want to spend your time. Do the operations folks just truly not know? I wonder how much of this stuff is left to computer systems to figure out, versus human intervention.
Spiff and CPMaverick like this.
jerseytom is offline  
Old May 3, 2024, 9:00 pm
  #8  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,316
Originally Posted by jerseytom
What are the circumstances where AA agents will be likely to re-accommodate on a competitor carrier?

The rolling delay situation really sucks. And it's odd to me in that you'll have other situations where, in short order, you get a delay notification of 2 or 10 or however many hours and can figure out how you want to spend your time. Do the operations folks just truly not know? I wonder how much of this stuff is left to computer systems to figure out, versus human intervention.
I believe it varies on situation, status and who you are dealing with, but in my experience it has happened when it is mechanical with limited AA options. At that point, their focus is on getting people where they need to go.

All of that said, I want to say I saw something 1-2 years ago that detailed out the guidelines for re-accommodating passengers on non-OW carriers.

Delta has been the worst for me in terms of saying on time when we are clearly past departure or doing the 10-15 minute increment rolling delays, even when the plane is still en-route. BA is a close second.
mnhusker likes this.
ryanbriar is offline  
Old May 3, 2024, 10:40 pm
  #9  
 
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,679
Originally Posted by DataPlumber
If it helps, the same has happened to me on AA, UA, and DL. WN seems to be the best at posting realistic updated departures.
I guess it depends on the type and timing of the delay.
But I've had delays lately with DL VS LH and I have always been communicated of the delays ways in advance and have never wasted time at the gate for nothing with them .

I guess I have been lucky.

Last edited by carlosdca; May 3, 2024 at 11:53 pm
carlosdca is offline  
Old May 3, 2024, 10:47 pm
  #10  
 
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, Marriott Titanium, AA EXP, DL PM, AS 100k (fake), B6 M3 (fake), BA Gold (fake), UA FO.
Posts: 770
Originally Posted by ryanbriar
I believe it varies on situation, status and who you are dealing with, but in my experience it has happened when it is mechanical with limited AA options. At that point, their focus is on getting people where they need to go.

All of that said, I want to say I saw something 1-2 years ago that detailed out the guidelines for re-accommodating passengers on non-OW carriers.
this? https://viewfromthewing.com/american...during-delays/
LowValueCustomer is offline  
Old May 4, 2024, 6:28 am
  #11  
 
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,316
Originally Posted by LowValueCustomer
Yes, thanks!
LowValueCustomer likes this.
ryanbriar is offline  
Old May 4, 2024, 10:28 am
  #12  
 
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 2,716
To the OP

If by "today" you mean Saturday, May 4, FlightAware is showing a delayed departure for AA753 from LAX just before 11:00 AM local time. Interestingly while I was checking this for you it appears that they just then made an aircraft swap from a plane seemingly stuck in Phoenix to one on its way west from DFW. (which by your narrative does not seem to be the originally-expected aircraft either). But it is still on the schedule.

I am sorry but do not personally have any way to know what happened to previously-assigned aircraft, or why there have been delays.

Now if by "today" you meant Friday, then never mind (getting FlyerTalk to sync to a known time zone has never worked out for me, so I have to guess). I try to help when I can. If your question is actually a day old, then I hope you are home and enjoyed your trip to Maui.

For random other people considering flying AA from Maui to Atlanta; well, get the direct to DFW if all things are equal. Many more connecting flights on east than from LAX or Phoenix. (I realize that can be easier said than done, and may not always be available. Or cost much more).

Last edited by jayer; May 4, 2024 at 10:49 am
jayer is offline  
Old May 4, 2024, 11:13 am
  #13  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,976
Originally Posted by ryanbriar
I believe it varies on situation, status and who you are dealing with, but in my experience it has happened when it is mechanical with limited AA options. At that point, their focus is on getting people where they need to go.
Actually, their focus is on stringing you along so you don't cancel for a refund and fly a different airline. AA is absolutely the worst on the rolling delays.
Originally Posted by jayer
For random other people considering flying AA from Maui to Atlanta; well, get the direct to DFW if all things are equal. Many more connecting flights on east than from LAX or Phoenix. (I realize that can be easier said than done, and may not always be available. Or cost much more).
There is nothing unreasonable about booking OGG-LAX-ATL on a single AA ticket. Are there other options? Sure. But absolutely no reason to expect the fiasco that OP experienced. Indeed, as OP explained, AA had him rebooked on a DL flight to ATL, then that all fell apart due to a serious of further AA fails.
Kacee is offline  
Old May 4, 2024, 12:22 pm
  #14  
 
Join Date: Aug 2006
Location: DFW
Programs: Non-Affiliated
Posts: 7,455
Originally Posted by jayer
If by "today" you mean Saturday, May 4, FlightAware is showing a delayed departure for AA753 from LAX just before 11:00 AM local time. Interestingly while I was checking this for you it appears that they just then made an aircraft swap from a plane seemingly stuck in Phoenix to one on its way west from DFW. (which by your narrative does not seem to be the originally-expected aircraft either). But it is still on the schedule.
I was assuming DTW was a typo for DFW, as AA doesn't fly nonstop to LAX from DTW. It would make little sense for them to ferry a flight there, especially not a 738 to replace an A321.
james318 is offline  
Old May 4, 2024, 1:15 pm
  #15  
FlyerTalk Evangelist
 
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 28,195
I rarely fly and in November 2023 we had a rolling 6-hour delay due to MX which kind of makes sense for a rolling delay. We even had to deplane. United. I agree that these IRROPS happen on any airline and if a eu261 actually occurs then fares will rise to pay the eu261.
gaobest is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.