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-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   Seat map unavailable (https://www.flyertalk.com/forum/american-airlines-aadvantage/2159476-seat-map-unavailable.html)

happiest_at_40000 Apr 30, 2024 6:46 pm

[QUOTE=USFlyerUS;36200808]Try incognito mode in Chrome to see if that works.[/QUOTE

Okay will try that thanks.

AA adding a 77W to Paris on 7/19 for Olympics could be the issue but if you all seeing a seat map now and it’s normal then that wouldn’t make sense.

happiest_at_40000 Apr 30, 2024 11:25 pm


Originally Posted by USFlyerUS (Post 36200808)
Try incognito mode in Chrome to see if that works.

Incognito mode on my lap top as well as a friends and nothing. Even tried a 3rd lap top also, on all search engines, normal & incognito. Absolutely no luck. I dont get this. I can see all other seat maps on any other flight to MIA that day and I can see that same fight on any other day.

I really dont get this.

cmtlatitudes May 1, 2024 1:00 am


Originally Posted by happiest_at_40000 (Post 36201148)
Incognito mode on my lap top as well as a friends and nothing. Even tried a 3rd lap top also, on all search engines, normal & incognito. Absolutely no luck. I dont get this. I can see all other seat maps on any other flight to MIA that day and I can see that same fight on any other day.

I really dont get this.

The seat map came up for me first time I tried on my laptop, Edge browser, win 10. Then tried with Safari and it came right up also. However, errors out for me on EF as well.

Very odd indeed.

happiest_at_40000 May 1, 2024 1:14 am


Originally Posted by cmtlatitudes (Post 36201275)
The seat map came up for me first time I tried on my laptop, Edge browser, win 10. Then tried with Safari and it came right up also. However, errors out for me on EF as well.

Very odd indeed.

This is my luck though.. For good or bad. The entire summer the day I need for the 77W i cant see a map, select a seat etc and now will be just waiting and worrying this red eye will become a narrowbody with recliner F.

I guess I feel better you and the others can see it but its bizarre I cant. Maybe some sort of block on LA IP addresses but why. AA agent and Twitter still cant see the seat map and cant give me seats.

CMTinPHL May 1, 2024 5:28 am


Originally Posted by happiest_at_40000 (Post 36201291)
This is my luck though.. For good or bad. The entire summer the day I need for the 77W i cant see a map, select a seat etc and now will be just waiting and worrying this red eye will become a narrowbody with recliner F.

I guess I feel better you and the others can see it but its bizarre I cant. Maybe some sort of block on LA IP addresses but why. AA agent and Twitter still cant see the seat map and cant give me seats.

Coming up fine on Safari on iPad. But getting “Seat Map Unavailable” in the iPhone app.

Madison Guy May 1, 2024 1:19 pm


Originally Posted by happiest_at_40000 (Post 36201291)
This is my luck though.. For good or bad. The entire summer the day I need for the 77W i cant see a map, select a seat etc and now will be just waiting and worrying this red eye will become a narrowbody with recliner F.

I guess I feel better you and the others can see it but its bizarre I cant. Maybe some sort of block on LA IP addresses but why. AA agent and Twitter still cant see the seat map and cant give me seats.

Maybe try accessing though a VPN? But something is clearly wrong. AA.COM works (for me), but as others have stated, EF still will not.

USFlyerUS May 1, 2024 2:07 pm


Originally Posted by happiest_at_40000 (Post 36201291)
This is my luck though.. For good or bad. The entire summer the day I need for the 77W i cant see a map, select a seat etc and now will be just waiting and worrying this red eye will become a narrowbody with recliner F.

I think that risk is low at this point. Schedules need to be set for pilot and FA bidding at least a few months in advance. It's possible this might be a reconfigured 77W, which is throwing the seat map off if those aren't loaded yet, but even this seems remote.

happiest_at_40000 May 1, 2024 2:53 pm


Originally Posted by Madison Guy (Post 36202899)
Maybe try accessing though a VPN? But something is clearly wrong. AA.COM works (for me), but as others have stated, EF still will not.

Not sure I have used or know much about a VPN. I still cant see it on AA.com from any device or browswer and i am up to trying 4 diff lap tops now.


Originally Posted by USFlyerUS (Post 36203004)
I think that risk is low at this point. Schedules need to be set for pilot and FA bidding at least a few months in advance. It's possible this might be a reconfigured 77W, which is throwing the seat map off if those aren't loaded yet, but even this seems remote.

The new 77W with no F is coming that soon, I thought it was 2025 I read. Anyways, maybe the 77W to Paris for the Olympics is the issue. Weird its just July 20.

If you can still see the seat map do you mind telling me which seats are even open in the mini cabin.

Do you think a full refund would be offered if I am downgraded to a narrowbody? Its not like there are other widebodies on this route, at least not in July.

Thanks

Madison Guy May 1, 2024 4:02 pm


Originally Posted by happiest_at_40000 (Post 36203098)
Not sure I have used or know much about a VPN. I still cant see it on AA.com from any device or browswer and i am up to trying 4 diff lap tops now.



The new 77W with no F is coming that soon, I thought it was 2025 I read. Anyways, maybe the 77W to Paris for the Olympics is the issue. Weird its just July 20.

If you can still see the seat map do you mind telling me which seats are even open in the mini cabin.

Do you think a full refund would be offered if I am downgraded to a narrowbody? Its not like there are other widebodies on this route, at least not in July.

Thanks

Here is the seat map at this point...
https://cimg4.ibsrv.net/gimg/www.fly...fa8d43463f.jpg
At 5:00 PM CDT 5/1/2024

happiest_at_40000 May 1, 2024 5:36 pm


Originally Posted by Madison Guy (Post 36203228)
Here is the seat map at this point...
https://cimg4.ibsrv.net/gimg/www.fly...fa8d43463f.jpg
At 5:00 PM CDT 5/1/2024

Thanks. I guess I just have to wait and hope 4J remains once I can see the map myself. Phone agent, chat & Twitter can not help me select a seat as none of them can see the seat map.

Madison Guy May 1, 2024 5:48 pm


Originally Posted by happiest_at_40000 (Post 36203398)
Thanks. I guess I just have to wait and hope 4J remains once I can see the map myself. Phone agent, chat & Twitter can not help me select a seat as none of them can see the seat map.

And THAT, is so strange. But, at least it seems AA's IT systems are better than BA's reading some of their issues I've been reading on this site lately! (Not trying to make light of your frustrations.)

happiest_at_40000 May 2, 2024 12:24 am


Originally Posted by Madison Guy (Post 36203417)
And THAT, is so strange. But, at least it seems AA's IT systems are better than BA's reading some of their issues I've been reading on this site lately! (Not trying to make light of your frustrations.)

Maybe this isnt a huge deal, it is 3 months away. Its if frustrating though and just leaves me wondering if this flight on the 77W will actually happen. Maybe the glitch or whatever it is will fix itself soon. It is very strange how all of you can see it and I, and AA, cant.

Voda_boy Jan 8, 2026 3:15 pm

Hello
Related question, as can be seen in the photo, the seat map specifically for Premium Coach is not showing on a flight I’m looking to book (12 January, AA964 GIG-MIA) but premium coach tickets are being sold.

Any idea why? Perhaps all seats already allocated, but they’re still selling seats to overbook cabin?


https://cimg5.ibsrv.net/gimg/www.fly...1c1810aa3f.png

Madison Guy Jan 8, 2026 3:23 pm


Originally Posted by Voda_boy (Post 37526293)
Hello
Related question, as can be seen in the photo, the seat map specifically for Premium Coach is not showing on a flight I’m looking to book (12 January, AA964 GIG-MIA) but premium coach tickets are being sold.

Any idea why? Perhaps all seats already allocated, but they’re still selling seats to overbook cabin?

<<image snipped>>

FWIW, this is from ExpertFlyer:
https://cimg2.ibsrv.net/gimg/www.fly...cab072b2ef.jpg
Also, both USA and Brazil points of sale are selling 2 seats in the W class. Only thought - are you searching with a connection that perhaps does not have PE for sale?
Edit: AA generally displays seat maps for all cabins on a given aircraft regardless of what you may be booking. AND, AA.COM is now showing the seat map. Must have been a temporary glitch.

CLTRob Jan 9, 2026 4:19 pm

It would be great if AA would bring back the option to view schedules and available seats without having to create a dummy booking!


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