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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

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Old Jan 7, 2024, 11:12 am
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Welcome to the 2024 "NEWBIE LOUNGE"Ask Your Consolidated / Combined AA Questions Here (flame free)

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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

Old May 20, 2024, 9:10 pm
  #721  
 
Join Date: Jan 2024
Posts: 16
Originally Posted by izzik
Interesting! I had no idea AA restricted to certain OW members.
Does this MCE benefit apply to BE? I'm asking because of this article (link) that says Alaska elites don't get MCE seats on BE fares.. but is it outdated? And if it's true, is it limited to AS elites?
I can't tell you exactly if you get the "MCE benefit", or you get OWE benefits, which end up being the same as the MCE benefits.
When I book a mileage ticket on AA through AS website (domestic), OR use my AS frequent flyer number and pay for tickets on AAs website, I can select any seat behind FC AFTER the ticket is booked. I also get a checked bag for free if I need it.
You have to change your seat to MCE, I do it in the AA app, AFTER you book the ticket.
Just checked, next 6 AA flights, 3 booked on mileage, 3 booked in Basic. In a MCE seat on all of them.
My OWE is through AS, YMMV.
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Old May 20, 2024, 10:58 pm
  #722  
 
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,730
I booked an award ticket about an hour ago, and the reservation still has not ticketed (it says Ticket Pending). How long does this usually take? Am I SOL if it fails to ticket, or should I call AA after a reasonable amount of time has passed (ie a day) to see what's going on and/or push it through?
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Old May 21, 2024, 3:54 am
  #723  
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,870
Originally Posted by diburning
I booked an award ticket about an hour ago, and the reservation still has not ticketed (it says Ticket Pending). How long does this usually take? Am I SOL if it fails to ticket, or should I call AA after a reasonable amount of time has passed (ie a day) to see what's going on and/or push it through?
Is this a partner award or an AA-only award?

AA-only awards typically ticket pretty quickly, although depending on exactly when you book it they can sometimes take up to 24 hrs or so.

But partner awards can take days/weeks to ticket depending on how far off the flight is.

Regardless having an award take longer than 1 hr to ticket is 100% normal with AA. Nothing to worry about and you are not going to lose your seat even if the award takes weeks to ticket.
JJeffrey is offline  
Old May 21, 2024, 7:19 am
  #724  
 
Join Date: Sep 2018
Posts: 170
On the note of MCE seating, I am looking for answers on how a booking would work when I exceed the maximum number of complimentary companions. In my case, I am looking to book an international (continental US to Caribbean) RT Basic Economy fare (AA marketed and operated) for 10 travelers including myself. I am Plat Pro. Per program rules, I can select MCE seats for myself and 8 travel companions for no charge at the time of booking. If I actually have a 9th companion in addition to me, will I be offered no complimentary MCE seats, will I be able to select 9 and be charged for the 10th or something different??
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Old May 21, 2024, 7:42 am
  #725  
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Originally Posted by EZTraveler
On the note of MCE seating, I am looking for answers on how a booking would work when I exceed the maximum number of complimentary companions. In my case, I am looking to book an international (continental US to Caribbean) RT Basic Economy fare (AA marketed and operated) for 10 travelers including myself. I am Plat Pro. Per program rules, I can select MCE seats for myself and 8 travel companions for no charge at the time of booking. If I actually have a 9th companion in addition to me, will I be offered no complimentary MCE seats, will I be able to select 9 and be charged for the 10th or something different??
The maximum number of pax you can put on one PNR at aa.com is 9, so that is where this limitation comes from.

If you book 9 pax on one PNR and another pax on a separate PNR, I truly have no idea if you would be able to just call AA and have an agent move that pax into a MCE/preferred seat next to you for no charge. If this were not a BE fare then I would think so, but I'm not sure how a BE fare behaves in this regard.
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JJeffrey is offline  
Old May 21, 2024, 10:25 am
  #726  
 
Join Date: Jan 2015
Programs: AA Plat Pro, IHG Diamond
Posts: 114
Does anyone know how to file a baggage damage claim online if you did NOT file one at the airport first? My LHR-LAX flight was delayed over 3 hours on Saturday and by the time my damaged bag arrived on the carousel (the handle is now bent so it cannot be pushed all the way into the top of the suitcase) I didn't even consider filing a claim on the spot.

On AA's site, the form I found to fill out appears to require an incident number which I would have gotten if I had filed the claim in person. is there a way around this? Can I just email my info (pix of the bag - before and after, bag purchase receipts, boarding pass, etc) to anyone (is there a good contact email address)? Or is there another website to use which isn't requiring the incident number?

I do realize I may be out of luck because I didn't file the claim at LAX.

THis is the claim site I found:

https://centralbaggage.aa.com/en-US/submit-claim/


Many thanks.

Last edited by squiddz; May 21, 2024 at 10:26 am Reason: Adding claim site URL
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Old May 21, 2024, 4:57 pm
  #727  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,663
If I have a connecting itinerary, and I show up for same day standby for earlier flights on the same routing (ATL-MIA-TPA) is it standby for both earlier flights?

Any way to get confirmed all the way through as EXP? (Either the night before the travel date, or before I show up at the airport on the travel date?)

(Original ticket is RT, with the outbound already completed)
WannaTheater is offline  
Old May 21, 2024, 5:24 pm
  #728  
 
Join Date: Sep 2018
Posts: 170
Originally Posted by JJeffrey
The maximum number of pax you can put on one PNR at aa.com is 9, so that is where this limitation comes from.

If you book 9 pax on one PNR and another pax on a separate PNR, I truly have no idea if you would be able to just call AA and have an agent move that pax into a MCE/preferred seat next to you for no charge. If this were not a BE fare then I would think so, but I'm not sure how a BE fare behaves in this regard.
Wow, I'm surprised this was not fixed ahead of Y2K issues. Funny how the world works, but this is good information for planning. TY!!
EZTraveler is offline  
Old May 21, 2024, 9:21 pm
  #729  
 
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,730
Originally Posted by JJeffrey
Is this a partner award or an AA-only award?

AA-only awards typically ticket pretty quickly, although depending on exactly when you book it they can sometimes take up to 24 hrs or so.

But partner awards can take days/weeks to ticket depending on how far off the flight is.

Regardless having an award take longer than 1 hr to ticket is 100% normal with AA. Nothing to worry about and you are not going to lose your seat even if the award takes weeks to ticket.
Weeks would be an issue since it was (at the time) a booking for 3 days away! It ended up ticketing after about two and a half hours, after I had already gone to bed. I just thought that was unusual since my previous AA award bookings ticketed either right away or within a few minutes. This was booked as a go-home set of flights (after a big change of plans) at a strangely low award rate for such a close-in booking. The flights are all AA (Eagle operated by Republic)
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Old May 22, 2024, 4:20 am
  #730  
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Originally Posted by diburning
Weeks would be an issue since it was (at the time) a booking for 3 days away! It ended up ticketing after about two and a half hours, after I had already gone to bed. I just thought that was unusual since my previous AA award bookings ticketed either right away or within a few minutes. This was booked as a go-home set of flights (after a big change of plans) at a strangely low award rate for such a close-in booking. The flights are all AA (Eagle operated by Republic)
For sure which is why I mentioned that it depends on how far off the flight is. Partner awards that are months away can sometimes take the days/weeks to ticket, but for travel closer in they will of course ticket much quicker. On Friday I booked a BA/AA partner award about 20 hrs in advance of the first flight and it ticketed almost immediately.
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Old May 23, 2024, 6:26 am
  #731  
 
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K, HYATT Globalist, HH Diamond, AA Plat Pro, MR Lifetime Plat
Posts: 1,187
OK not so newbie here but long time Mileage guy.....25+ years.

I recently switch back to AA from UA for a few years and racked up a lot of miles and decided it's time to use them.

Haven't redeemed International on AA.com in years. (Domestic many times).

Is it me or does it seem AA.com is almost useless for Business class Travel on partners? What am I missing?

It have tried BOS, ORD, JFK, PHL, CLT, YYZ to dozens of international locations (EU, Aisa, Africa) on MULTIPLE months in Jan, Feb, Mar, Apr (1st half only open) for 2025.
I have tried outbound and returns.

Either nothing available at all (other than econ) or overnight in London or like 4 stops. very few direct.

I realize without dates, airports it is tough for you readers to give a judgment on what is going on.

I guess I am looking for "best practices" - I mean by calling AA will that open up partner metal with nonstop routes? Am I missing that key to this rubic's cube?
I am happy to call if that is the missing link. Just sad I can't seem to find what I want on AA.com....and please trust me - I have tried dozens and dozens of date / airport alternate options...

Please advise and thank you....long term member here just haven't seemed to have this issue in the past.
tasnam is offline  
Old May 23, 2024, 7:10 am
  #732  
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,870
Originally Posted by tasnam
Is it me or does it seem AA.com is almost useless for Business class Travel on partners? What am I missing?

It have tried BOS, ORD, JFK, PHL, CLT, YYZ to dozens of international locations (EU, Aisa, Africa) on MULTIPLE months in Jan, Feb, Mar, Apr (1st half only open) for 2025.
I have tried outbound and returns.

Either nothing available at all (other than econ) or overnight in London or like 4 stops. very few direct.

I realize without dates, airports it is tough for you readers to give a judgment on what is going on.

I guess I am looking for "best practices" - I mean by calling AA will that open up partner metal with nonstop routes? Am I missing that key to this rubic's cube?
I am happy to call if that is the missing link. Just sad I can't seem to find what I want on AA.com....and please trust me - I have tried dozens and dozens of date / airport alternate options...
Partner space in general is hard to find, you really need to focus on where you're trying to go as there are nuances to how you search different partners and destinations. I would suggest narrowing down what you're looking for then posting in the applicable threads linked below where you'll get much more help:

Asia: JL is the only partner releasing any meaningful availability, but JL releases a few seats right when the booking window opens 12 mos out, and a few seats within about 14 days of the flight, but not much else in between. So if you're looking 8 months out you're unlikely to find anything.

Africa/ME: QR and EY release some space but it can be hard to find, though not impossible, and at times seems to come in waves.

Europe: Is there a reason you want partner space? AA is arguably just as good as BA, IB, etc. and doesn't charge the exorbitant fees. Business award space on AA is actually decent at the moment, with ok deals out there. For example the very first date I searched in January for NYC-FRA revealed LGA-CLT-FRA for 54k in business class, which is a great deal.

AA miles awards: using / redeeming AA miles on Qantas (QF) & related (consolidated)

Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)

Qatar Airways / QR: Redeem AA Miles for Award (master thd)

AAdvantage Award on JL / JAL / Japan Airlines (master thread)
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Old May 23, 2024, 7:27 am
  #733  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,663
Originally Posted by WannaTheater
If I have a connecting itinerary, and I show up for same day standby for earlier flights on the same routing (ATL-MIA-TPA) is it standby for both earlier flights?
Answer: I was put on standby for the earlier outbound flight, and also an earlier connecting flight. If I did not make it on either, the standby would just roll to the next flight. Fortunately I was lucky to make it on both, even though they were showing 0 inventory on ExpertFlyer.
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WannaTheater is offline  
Old May 23, 2024, 10:03 am
  #734  
 
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K, HYATT Globalist, HH Diamond, AA Plat Pro, MR Lifetime Plat
Posts: 1,187
Thank you very much for the response.

Second quick question - If I fly on AA metal in the USA but don't want to earn AA points....what is the "best" recommended partner to earn on here in the USA?

IB, Jordanian, BA, other(?) for best points use (other than earning AA miles) and status for upgrades (if even possible) - note I am currently Platinum Pro with Executive AA credit card (for lounge access).

Thanks so much for the help - I do appreciate it.
tasnam is offline  
Old May 23, 2024, 10:15 am
  #735  
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Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 30,431
Originally Posted by tasnam
Thank you very much for the response.

Second quick question - If I fly on AA metal in the USA but don't want to earn AA points....what is the "best" recommended partner to earn on here in the USA?

IB, Jordanian, BA, other(?) for best points use (other than earning AA miles) and status for upgrades (if even possible) - note I am currently Platinum Pro with Executive AA credit card (for lounge access).

Thanks so much for the help - I do appreciate it.
Do not expect free upgrades on AA with status on a different FFP -- other than AS's.

Depending on your travel patterns, you might be able to achieve status with Iberia -- especially if you usually fly in paid First/Business on AA. But then you would be earning Avios, not AAdvantage miles; many redemptions with Avios come with hefty carrier surcharges. Mid-tier status with foreign oneworld FFPs would get you lounge access when flying within U.S.; you could then ditch your expensive AA credit card.
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