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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

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Old Jan 7, 2024, 11:12 am
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Welcome to the 2024 "NEWBIE LOUNGE"Ask Your Consolidated / Combined AA Questions Here (flame free)

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2022-23 NEWBIE LOUNGE posts are here.
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The 2016 AA NEWBIE LOUNGE post thread is here

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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

Old Apr 28, 2024, 8:24 am
  #601  
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Originally Posted by flyrsphl27
I have an extremely dumb general question. When calling AA, which is rare to begin with, what is the difference between calling the Aadvantage Desk number vs Reservations or Flight Bookings? I feel like most questions would revolve around ticketing and such. Thanks!
There's really only 2 ways you can contact AA by phone.

1) Reservations: 800-433-7300 is the main number or if you're an elite you can call the elite specific phone numbers. This is for all flight bookings (paid and award), changing or cancelling a reservation, upgrades, etc.

2) AAdvantage Customer Service: 800-882-8880. This is for issues solely related to your AAdvantage account. Things like missing miles requests, redepositing SWU's, AA posted the wrong amount of miles, etc. If you call this number you have to make sure to select the right option in the phone tree for account service, otherwise most of the options send you right back to the reservations line above.

One problem many folks stumble into here, especially those new to AA, is that they call 1) reservations with issues that should really be directed to 2) AAdvantage Customer Service. Most basic reservations agents will not have a clue about things the AACS agents can handle.
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Old Apr 28, 2024, 10:34 am
  #602  
 
Join Date: Oct 2010
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Originally Posted by JJeffrey
There's really only 2 ways you can contact AA by phone.

1) Reservations: 800-433-7300 is the main number or if you're an elite you can call the elite specific phone numbers. This is for all flight bookings (paid and award), changing or cancelling a reservation, upgrades, etc.

2) AAdvantage Customer Service: 800-882-8880. This is for issues solely related to your AAdvantage account. Things like missing miles requests, redepositing SWU's, AA posted the wrong amount of miles, etc. If you call this number you have to make sure to select the right option in the phone tree for account service, otherwise most of the options send you right back to the reservations line above.

One problem many folks stumble into here, especially those new to AA, is that they call 1) reservations with issues that should really be directed to 2) AAdvantage Customer Service. Most basic reservations agents will not have a clue about things the AACS agents can handle.
I have 800-882-8880 in the contact list on my cell phone and it has been the only number I have called for years and years. I think the automated system correctly directs the calls regardless of which number is called. The system does recognize the phone number and as such, the associated AA acount.
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Old Apr 28, 2024, 10:38 am
  #603  
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Originally Posted by view-with-a-room
I have 800-882-8880 in the contact list on my cell phone and it has been the only number I have called for years and years. I think the automated system correctly directs the calls regardless of which number is called. The system does recognize the phone number and as such, the associated AA acount.
Yes but if you're trying to reach AAdvantage Customer Service then you need to call 800-882-8880 and follow the correct prompts. If you call the regular reservations number there's no option to get to AAdvantage Customer Service (other than just getting a reservations agent to manually transfer you).
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Old Apr 28, 2024, 10:48 am
  #604  
 
Join Date: Apr 2023
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AAdvantage seems very generous for LP earning without their credit cards.

Last edited by LLStarks; Apr 28, 2024 at 11:01 am
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Old Apr 28, 2024, 2:44 pm
  #605  
 
Join Date: Feb 2023
Posts: 43
Originally Posted by JJeffrey
Yes but if you're trying to reach AAdvantage Customer Service then you need to call 800-882-8880 and follow the correct prompts. If you call the regular reservations number there's no option to get to AAdvantage Customer Service (other than just getting a reservations agent to manually transfer you).
Thanks for the info! In my app (PP if that matters), I see the 433-7300 number but then I see 800-221-2000 for the AA desk.

No need to continue the topic as I u deans the difference now, other than seeing a different number but Im over it.

Thanks!
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Old Apr 28, 2024, 5:07 pm
  #606  
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Originally Posted by flyrsphl27
Thanks for the info! In my app (PP if that matters), I see the 433-7300 number but then I see 800-221-2000 for the AA desk.
Yep, there is zero difference between those numbers. They both take you to reservations. The "AA Desk" number is just the PLT Pro specific reservations number.
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Old Apr 28, 2024, 9:04 pm
  #607  
 
Join Date: Apr 2024
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The Ecex Plat # is 1 800 843 6200
Jns2002 is offline  
Old Apr 29, 2024, 10:19 am
  #608  
 
Join Date: Sep 2003
Location: Los Angeles
Programs: UA MM | BA Silver
Posts: 7,213
Hi folks, another newbie question. Can I change my AA number to BAEC after online check-in, ie at airport check-in? I am not entirely convinced that AA twitter team made the change successfully (not for lack of heart!), and I don't want to do online check-in if I lose the ability to make changes after the fact. Thanks!
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Old Apr 29, 2024, 3:09 pm
  #609  
 
Join Date: Feb 2013
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We are booked on a business award BNA-DFW-FCO that was 62k points. Is there a way to determine the fare code for the first leg so I can cross reference to see if a different flight with a better time is available?

Right now, the BNA-DFW leg is popping up at 30k whereas a better timed leg is 15k. Both in J. I know I could call but wanted to research myself first if possible.
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Old Apr 29, 2024, 3:18 pm
  #610  
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Originally Posted by Stgermainparis
We are booked on a business award BNA-DFW-FCO that was 62k points. Is there a way to determine the fare code for the first leg so I can cross reference to see if a different flight with a better time is available?

Right now, the BNA-DFW leg is popping up at 30k whereas a better timed leg is 15k. Both in J. I know I could call but wanted to research myself first if possible.
For AA metal awards now the fare code is irrelevant, all business class awards book into J. Whether your award was 62k or 362k it will show up as a J booking code. And AA metal awards no longer allow any changes whatsoever. Your only option is to cancel everything and rebook. It's not possible to just call and change the time of the first flight (like it used to be).
view-with-a-room likes this.
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Old Apr 29, 2024, 3:23 pm
  #611  
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Originally Posted by Stgermainparis
We are booked on a business award BNA-DFW-FCO that was 62k points. Is there a way to determine the fare code for the first leg so I can cross reference to see if a different flight with a better time is available?

Right now, the BNA-DFW leg is popping up at 30k whereas a better timed leg is 15k. Both in J. I know I could call but wanted to research myself first if possible.
Better as in earlier, or as in later? As an AAdvantage member, you should be able to stand by for a different, same-day, domestic flight via the AA app. But I would not risk standing by for a later flight: if you don't make it, you could miss your connection to Rome.
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Old Apr 29, 2024, 6:41 pm
  #612  
 
Join Date: Feb 2013
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Originally Posted by JJeffrey
For AA metal awards now the fare code is irrelevant, all business class awards book into J. Whether your award was 62k or 362k it will show up as a J booking code. And AA metal awards no longer allow any changes whatsoever. Your only option is to cancel everything and rebook. It's not possible to just call and change the time of the first flight (like it used to be).
Ah. I did not know that! Ive changed them in the past so thought that was an option. Now the dfw-fco is way up. Oh well. Not a big deal. Thanks for the info!

Originally Posted by guv1976
Better as in earlier, or as in later? As an AAdvantage member, you should be able to stand by for a different, same-day, domestic flight via the AA app. But I would not risk standing by for a later flight: if you don't make it, you could miss your connection to Rome.
Yeah I was hoping for a little later. We have a long layover and there are two flights after our first leg that could work but no way would I risk missing the fco leg. We will be able to hang in the lounge so will enjoy ourselves. Thanks for the tip!
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Old May 1, 2024, 11:14 am
  #613  
 
Join Date: Nov 2018
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how does one buy earlier boarding? Right now I think I am in group 6, which probably means no chance for a carry on for both me and my wife. i can gate check mine, but she will need hers.
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Old May 1, 2024, 11:24 am
  #614  
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Originally Posted by michael1023
how does one buy earlier boarding? Right now I think I am in group 6, which probably means no chance for a carry on for both me and my wife. i can gate check mine, but she will need hers.
Getting a Main Cabin Extra seat or a Barclays or Citi AAdvantage credit card would give you Group 5 boarding. Group 4 boarding can be purchased at check-in, either online or at the airport.
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Old May 1, 2024, 12:07 pm
  #615  
 
Join Date: Nov 2018
Location: New York
Posts: 811
Originally Posted by guv1976
Getting a Main Cabin Extra seat or a Barclays or Citi AAdvantage credit card would give you Group 5 boarding. Group 4 boarding can be purchased at check-in, either online or at the airport.
ah ok. I will try at check in next week. i assume the price depends on the route, seasonality, loads, etc. what would be a fair price for an LGA-Miami flight next week, say maybe 30 per person? or am I dreaming...
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