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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

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Old Jan 7, 2024, 11:12 am
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Welcome to the 2024 "NEWBIE LOUNGE"Ask Your Consolidated / Combined AA Questions Here (flame free)

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NOTE:
2022-23 NEWBIE LOUNGE posts are here.
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2019 NEWBIE LOUNGE older posts are here.
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The 2017 AA NEWBIE LOUNGE post thread is here
The 2016 AA NEWBIE LOUNGE post thread is here

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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

Old Apr 8, 2024, 9:37 am
  #496  
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Not a newbie, but a newbie-like question.

I have an award flight tonight out of DFW. Thunderstorms are forecast and AA has a travel alert in place for free changes, so I'd like to move to an earlier flight. When I try to change on the app or website, I click the change button and get a message that the trip can't be changed online. When I call, the agent said that the free change offer is online only and all she can do is cancel the award and book a new trip at much higher mile prices. Any way around this? Is there a different click-path online that will allow for the online travel-alert award change? Or should I just try standby and take my chances?
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Old Apr 8, 2024, 9:52 am
  #497  
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Originally Posted by swag
Not a newbie, but a newbie-like question.

I have an award flight tonight out of DFW. Thunderstorms are forecast and AA has a travel alert in place for free changes, so I'd like to move to an earlier flight. When I try to change on the app or website, I click the change button and get a message that the trip can't be changed online. When I call, the agent said that the free change offer is online only and all she can do is cancel the award and book a new trip at much higher mile prices. Any way around this? Is there a different click-path online that will allow for the online travel-alert award change? Or should I just try standby and take my chances?
AA has a toll-free number for technical support: 800-222-2377. I don't know whether they can fix the problem for you, but it might be worth a call.

https://www.aa.com/i18n/customer-ser...al-support.jsp
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Old Apr 8, 2024, 2:34 pm
  #498  
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Originally Posted by swag
Not a newbie, but a newbie-like question.

I have an award flight tonight out of DFW. Thunderstorms are forecast and AA has a travel alert in place for free changes, so I'd like to move to an earlier flight. When I try to change on the app or website, I click the change button and get a message that the trip can't be changed online. When I call, the agent said that the free change offer is online only and all she can do is cancel the award and book a new trip at much higher mile prices. Any way around this? Is there a different click-path online that will allow for the online travel-alert award change? Or should I just try standby and take my chances?
You got a bad agent, if there's a weather waiver in place they should be able to change you to something earlier (assuming the new flight complies with the waiver terms).
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Old Apr 9, 2024, 9:57 am
  #499  
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Did some searching and in the old AA system you sometimes had to decouple a travel companions AA FF# so they would inherit your status but I thought that was no longer the case. I am an EP and was traveling on a PNR with my spouse on the same pnr. We were 1 and 2 on the upgrade list until about a hour before the flight when someone jumped into 2 so I was 1 and she was now 3 (she is only platinum and there was only 4 on the whole list) I could understand why if i was knocked to 2 (maybe a crew member flying for work or a pilot) but why did she appear to lose my status? If i was high enough to be one shouldnt she have inherited that status and stayed 2?
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Old Apr 9, 2024, 10:19 am
  #500  
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Originally Posted by kklems
... until about a hour before the flight when someone jumped into 2 so I was 1 and she was now 3 (she is only platinum and there was only 4 on the whole list) I could understand why if i was knocked to 2 (maybe a crew member flying for work or a pilot) ...
Deadheading crew members flying on duty to work a flight from another airport have UPGE upgrade priority, which is below any frequent flyer with status. Deadheading pilots are guaranteed first class seating by contract, thus their names will not appear in the upgrade list.

The only thing that I can think of is a connecting passenger who will not appear on the upgrade list until after they had been issued a boarding pass for their previous flight.

As to why your wife is no longer just below you on the priority list, I haven't a clue.

Last edited by TWA884; Apr 9, 2024 at 8:56 pm
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Old Apr 9, 2024, 6:20 pm
  #501  
 
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EWR INTL(OS)-DOM(AA) Connection

Looking for some info on best way to transit EWR with 2 tickets/PNRs arriving OS from VIE and connecting to AA on domestic flight. I understand OS arrives at Terminal B and AA departs Terminal A. Unsure what options I have to recheck baggage and re-enter Terminal with considerations for security, baggage handling, inter terminal transit etc. I have GE/TSA Pre, but understand EWR is a bit "off" in its offerings...
... have plenty of time (4 hours) and as BAEC Gold would have lounge access in Terminal A to spend any excess time.

Advice is appreciated.

Cheers,

-Cyborg
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Old Apr 10, 2024, 6:17 am
  #502  
 
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Oneworld sapphire potentially flying YUL-LGA on American Eagle. Would the 2x free bags apply only to me or to everyone on the booking (i.e. 8 free bags between all 4 of us?)
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Old Apr 10, 2024, 8:05 am
  #503  
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The language on the AA website regarding Flagship Lounge access has reached dizzying heights of ambiguity. I have no idea what "seats ticketed as Flagship" means.

My friend and her two kids are flying JFK-MIA-GRU. They purchased Y tickets and have all been upgraded to J (on the MIA-GRU segment only) using miles+copay. Am I correct in assuming that they will all have Soho Lounge access at JFK and FL access in MIA?

(She is Lifetime PLT but I don't think that's relevant here.)

Last edited by vasantn; Apr 10, 2024 at 8:12 am
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Old Apr 10, 2024, 8:13 am
  #504  
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Originally Posted by vasantn
The language on the AA website regarding Flagship Lounge access has reached dizzying heights of ambiguity. I have no idea what "seats ticketed as Flagship" means.

My friend and her two kids are flying JFK-MIA-GRU. They purchased Y tickets and have all been upgraded to J (on the MIA-GRU segment only) using miles+copay. Am I correct in assuming that they will all have Soho Lounge access at JFK and FL access in MIA?
Yes it's confusing as heck they really need to do away with the "seats ticketed as Flagship" nonsense. With the exception of 1 or 2 domestic routes it has always been about the destination. Keep it simple, if you're flying to Brazil in business class, you get access.

To answer your question, yes, they will have access at JFK but only to the Greenwich Lounge, not Soho. In order to access Soho you need to be EXP/emerald. And at MIA the Flagship Lounge.
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Old Apr 10, 2024, 8:19 am
  #505  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
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Originally Posted by vasantn
My friend and her two kids are flying JFK-MIA-GRU. They purchased Y tickets and have all been upgraded to J (on the MIA-GRU segment only) using miles+copay. Am I correct in assuming that they will all have Soho Lounge access at JFK and FL access in MIA?
As long they have a business class boarding pass for a transcontinental or long haul international flight in their itinerary, they will have lounge access. It's going to be Greenwich at JFK - Soho is for oneworld Emeralds/AAdvantage EXPs - and the Flagship Lounge in Miami.

ETA: JJeffrey types faster than me.
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Old Apr 10, 2024, 8:27 am
  #506  
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Originally Posted by JJeffrey
Yes it's confusing as heck they really need to do away with the "seats ticketed as Flagship" nonsense. With the exception of 1 or 2 domestic routes it has always been about the destination. Keep it simple, if you're flying to Brazil in business class, you get access.

To answer your question, yes, they will have access at JFK but only to the Greenwich Lounge, not Soho. In order to access Soho you need to be EXP/emerald. And at MIA the Flagship Lounge.
Originally Posted by TWA884
As long they have a business class boarding pass for a transcontinental or long haul international flight in their itinerary, they will have lounge access. It's going to be Greenwich at JFK - Soho is for oneworld Emeralds/AAdvantage EXPs - and the Flagship Lounge in Miami.

ETA: JJeffrey types faster than me.
Thank you both.
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Old Apr 10, 2024, 10:28 am
  #507  
 
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If you do a same day flight change on the app (iOS in this case,) can you see seat options before you commit to the change?
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Old Apr 10, 2024, 11:33 am
  #508  
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Originally Posted by JBKettle
If you do a same day flight change on the app (iOS in this case,) can you see seat options before you commit to the change?
One would think, but you can always open your browser and look at the seat map there. And just toggle back and forth.
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Old Apr 10, 2024, 12:19 pm
  #509  
 
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Originally Posted by EmailKid
One would think, but you can always open your browser and look at the seat map there. And just toggle back and forth.
Good point. In this case, I was riding the airport train and was trying to do it in just a few clicks. I ended up getting an AAngel to do it just a few minutes later, but I was curious for the future if it could be done solely within the app.
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Old Apr 10, 2024, 12:21 pm
  #510  
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How do I get rid of this ancient expired trip from the app Home screen?


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