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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

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Old Jan 7, 2024, 11:12 am
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Welcome to the 2024 "NEWBIE LOUNGE"Ask Your Consolidated / Combined AA Questions Here (flame free)

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2022-23 NEWBIE LOUNGE posts are here.
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2019 NEWBIE LOUNGE older posts are here.
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The 2017 AA NEWBIE LOUNGE post thread is here
The 2016 AA NEWBIE LOUNGE post thread is here

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NEWBIE LOUNGE 2024: Ask AA newbie questions here - flame-free thread

Old Feb 6, 2024, 12:00 pm
  #211  
 
Join Date: Jan 2016
Location: SFO
Programs: AS 75k, Hilton Diamond, Marriott Gold, Hyatt Globalist
Posts: 554
Are trip credits only valid for the passenger who canceled?

I booked 2 tickets (one for me and one for my friend) but the price went down so I rebooked. I received one trip credit for me and one for him. Can I use both trip credits for a future flight for myself?
(Not a jerk, but I didn't charge him yet, so was just going to charge the lesser amount if I can keep the trip credit)
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Old Feb 6, 2024, 12:12 pm
  #212  
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Originally Posted by ssk244
Are trip credits only valid for the passenger who canceled?

I booked 2 tickets (one for me and one for my friend) but the price went down so I rebooked. I received one trip credit for me and one for him. Can I use both trip credits for a future flight for myself?
(Not a jerk, but I didn't charge him yet, so was just going to charge the lesser amount if I can keep the trip credit)
Yes, trip credits can be used by anyone. When you try to use a trip credit issued in someone else's name it will ask you to verify their name though.
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Old Feb 6, 2024, 1:12 pm
  #213  
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Join Date: Dec 2006
Location: Pacific Northwest
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Trying to book an award flight (J TATL, part AA, part BA). On the payment page I see this message:


Call to book this tripThis trip can't be booked online. If available, you can hold your trip and call Reservations with your confirmation code to complete booking. Contact Reservations

What's the reason and will it actually be bookable by calling?
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Old Feb 6, 2024, 2:06 pm
  #214  
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Originally Posted by notquiteaff
Trying to book an award flight (J TATL, part AA, part BA). On the payment page I see this message:

What's the reason and will it actually be bookable by calling?
This is some kind of glitch that has been around for a few months now, shows up on certain partner awards, I've experienced it several times.

Basically aa.com will let you put the award on hold, but if you actually try to book it it just spins and reverts to the payment page. But yes, put it on hold, then call AA, a phone agent can book it no problem.
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Old Feb 7, 2024, 2:47 am
  #215  
 
Join Date: Jan 2014
Location: BOGish. VLCish. It's complicated.
Programs: BA
Posts: 814
I'm on a trip with multiple connections, including short overnight and long "overday" (Should that be a word?).

What are AA's rules about releasing/rechecking baggage for such connections/stopovers/layovers?

Also, are there any rules about checking an additional piece of luggage at any connection? Can I, even without having luggage released, go shopping and check in an additional item on my return to the airport?
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Old Feb 7, 2024, 4:42 am
  #216  
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Originally Posted by IanWorthington
I'm on a trip with multiple connections, including short overnight and long "overday" (Should that be a word?).

What are AA's rules about releasing/rechecking baggage for such connections/stopovers/layovers?

Also, are there any rules about checking an additional piece of luggage at any connection? Can I, even without having luggage released, go shopping and check in an additional item on my return to the airport?
By policy I don't think AA will check bags through on connections longer than 16 hrs.

The few times I've needed to do it, I've never had an issue asking the agent to short check a bag only to an intermediate stop. But these were all normal situations with a long connection on an international itinerary.

Ultimately it will depend on the agent, YMMV, i.e. if you ask to short check a bag to DFW when you have a 45 min connection they're probably going to raise an eyebrow.

And it's never a problem to check an additional bag in at an intermediate stop just for the remaining itinerary. Heck, oftentimes AA forces pax to do this if there's no overhead space left.
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Old Feb 7, 2024, 5:35 am
  #217  
 
Join Date: Jan 2014
Location: BOGish. VLCish. It's complicated.
Programs: BA
Posts: 814
Originally Posted by JJeffrey
By policy I don't think AA will check bags through on connections longer than 16 hrs.

The few times I've needed to do it, I've never had an issue asking the agent to short check a bag only to an intermediate stop. But these were all normal situations with a long connection on an international itinerary.

Ultimately it will depend on the agent, YMMV, i.e. if you ask to short check a bag to DFW when you have a 45 min connection they're probably going to raise an eyebrow.

And it's never a problem to check an additional bag in at an intermediate stop just for the remaining itinerary. Heck, oftentimes AA forces pax to do this if there's no overhead space left.
Many thanks, sir!
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Old Feb 7, 2024, 6:00 am
  #218  
 
Join Date: Nov 2016
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Deleted

Last edited by futuramadramallama; Feb 7, 2024 at 6:08 am
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Old Feb 7, 2024, 9:38 am
  #219  
 
Join Date: Aug 2008
Location: ORD
Programs: United Silver, AA, Delta, Marriott, Hyatt.
Posts: 434
Late last year I was able to snag an AAward ticket on Finnair in business class(MAD -> ORD) at the great rate of 57500 with the help of AA experts around here.

Early this morning I got notice from Finnair that my flight has been changed. I am now on AA metal thru JFK and in ECONOMY.

Obviously, I am going to have to get on the phone here are be prepared to HUCA. Any other suggestions? Do they have to find me another business class seat, or can they just say take this or we'll refund your miles?
Clay_C. is offline  
Old Feb 7, 2024, 9:45 am
  #220  
 
Join Date: Jan 2014
Location: BOGish. VLCish. It's complicated.
Programs: BA
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Originally Posted by Clay_C.
Late last year I was able to snag an AAward ticket on Finnair in business class(MAD -> ORD) at the great rate of 57500 with the help of AA experts around here.

Early this morning I got notice from Finnair that my flight has been changed. I am now on AA metal thru JFK and in ECONOMY.

Obviously, I am going to have to get on the phone here are be prepared to HUCA. Any other suggestions? Do they have to find me another business class seat, or can they just say take this or we'll refund your miles?
Recommend that you get on the search engines and find something that meets your needs and then call and ask for that change. As you seem to know, multiple calls may be required in order to guarantee maximum employment possibility for agents.
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Old Feb 7, 2024, 9:53 am
  #221  
 
Join Date: Aug 2008
Location: ORD
Programs: United Silver, AA, Delta, Marriott, Hyatt.
Posts: 434
Originally Posted by IanWorthington
Recommend that you get on the search engines and find something that meets your needs and then call and ask for that change. As you seem to know, multiple calls may be required in order to guarantee maximum employment possibility for agents.

As it happens, there is an Iberia nonstop. Should I be very clear that this is the change I am looking for?
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Old Feb 7, 2024, 10:03 am
  #222  
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Originally Posted by Clay_C.
As it happens, there is an Iberia nonstop. Should I be very clear that this is the change I am looking for?
No. AA cannot force partners to open up award space. IB isn't going to open up a business award seat just because AY had a schedule change on an AA issued award.

Your path of least resistance is going to be to ask AA to rebook you on whatever AA metal option you ask for between MAD and ORD.

If the system auto rebooked you MAD-JFK-ORD but in economy, and that routing works for you, then just call AA and tell them there was a schedule change and the computer moved you from business to economy. Ask them to move you back to business on that routing.
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Old Feb 7, 2024, 12:07 pm
  #223  
 
Join Date: Aug 2008
Location: ORD
Programs: United Silver, AA, Delta, Marriott, Hyatt.
Posts: 434
Thank you, path of least resistance is exactly the type of advice I was seeking here. I am awaiting a callback and will report what I end up with.

Update: Naturally, the agent I connected with after call back was not able to deal with an international ticket despite the fact I did my best to make clear to the automated system this was the topic of my call. This entailed another 10 minutes on hold, then nearly 10 more after that as the agent who could handle my problem dug into the possibilities. Now my itinerary is MAD to BCN at the crack of dawn on IB, then BCN to ORD on AA's 787. This is on request (due to the IB leg) and will absolutely work for me. However, the fact is that I was only planning to be in Madrid in order to fly home. I am going to be in San Sebastian and could just as easily go to Barcelona instead. Do you think that once this ticket gets issued, I can call back and drop the MAD to BCN leg altogether?

Last edited by Clay_C.; Feb 7, 2024 at 12:51 pm Reason: update
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Old Feb 7, 2024, 9:20 pm
  #224  
 
Join Date: Sep 2007
Posts: 149
Help with a basic SWU Question

I have been busy trying to find a trip where I can use a SWU and I do have ExpertFlyer to help assist with that goal. I have learned that you have to search by segment, which I am doing; however, the BA-operated flights that code share with AA almost always come back with seven available seats. If I go to the AA website and select the BA-operated flight, the SWU option is not available.

I assume the seven open seats on BA operated flights is some limitation of ExpertFlyer? Is there any way to search for open SWU BA operated flights?

Below is an example.

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Old Feb 8, 2024, 4:59 am
  #225  
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Originally Posted by steamboatdevil
I have been busy trying to find a trip where I can use a SWU and I do have ExpertFlyer to help assist with that goal. I have learned that you have to search by segment, which I am doing; however, the BA-operated flights that code share with AA almost always come back with seven available seats. If I go to the AA website and select the BA-operated flight, the SWU option is not available.

I assume the seven open seats on BA operated flights is some limitation of ExpertFlyer? Is there any way to search for open SWU BA operated flights?

Below is an example.

Any C space you see on BA operated flights is completely irrelevant when it comes to using SWUs. Many carriers including BA use C as a revenue fare bucket. C space is ONLY relevant for upgrades on AA metal flights.

When searching EF for C space on AA, click the box on the inputs page that says "exclude codeshares", that will remove any BA options from your search results.

The only way to currently search for SWU space on BA metal flights is to do an award search at aa.com. If BA has award space open at 57.5k miles in business on that PHX-LHR flight, you should be able to upgrade into business using a SWU.

Of course keep in mind that SWU upgrades on BA are strictly one cabin, so in order to upgrade to business you need to book premium economy.
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