account online issues
 

After booking a flight online today aa.com asked if I wanted to include a second email address, and it seemed to know my alternate address. I clicked "yes." Now, aa.com has only my alternate address for email. When I corrected it and hit save, it then asked me to choose and answer three "security" questions (first pet's name, etc.) and also asks for my user name. That last field has my original alphanumeric Advantage number in it but it won't let me save that, saying it's the "wrong format." IRC, I never had any user name other than my Advantage number and never had used that three security question gag. Any idea how to get around the security Qs ,and if my Advantage name is no longer useful as a user name, and how to update my email address (the one that lets me populate BPs on my phone)? Thanks.

I'm having some difficulty understanding, but, I think you are trying to make personal information corrections on the ticket itself?

Try updating your profile tied to your AAdvantage number.

If I misunderstood your situation sorry to have bothered you.

I was getting a "you do not have a valid state/province" error message when trying to book award travel. Note that this was on a screen a couple of steps before one would enter pax information.

At the same step in booking, no similar error message on paid travel.

I assume it's just stellar AA IT doing what they do best: glitching.

I gave up and decided to try again tomorrow.