AA SFO-JFK Business & no inflight entertainment
Sep 15, 23, 1:40 pm
#1
Original Poster
Join Date: Dec 2011
Posts: 4
AA SFO-JFK Business & no inflight entertainment
EXP, flew SFO JFK on AA164 in a paid business class ticket. Screen didn’t work all flight (just my seat). What’s worse is the crew couldn’t care less. Tried restarting once but it didn’t help.
Shame on me for expecting more. Didn’t help I flew SFO-NRT on JAL business before this and witnessed what hospitality means.
Shame on me for expecting more. Didn’t help I flew SFO-NRT on JAL business before this and witnessed what hospitality means.
Sep 16, 23, 6:07 am
#2
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, DL Plat, AC 25k, Marriott Titanium, IHG Diamond Amb
Posts: 6,879
Unfortunately the A321Ts are getting long in the tooth. Was on one LAX-JFK where the IFE was broken for the entire plane. Was in Business and everyone was just told they could stream to their personal devices.
I suppose it could be worse- there are frequent complaints about the state of the unreconfigured 763s DL flies on many JFK-LAX frequencies- to the point where people suggest checking that business class seats will recline before departure.
Looking forward to the arrival of the A321XLRs for AA, though at best we’re still about a year away at this point from the first deliveries (and I don’t have faith Airbus will be able to meet that deadline so we’re likely looking at 2025 now).
I suppose it could be worse- there are frequent complaints about the state of the unreconfigured 763s DL flies on many JFK-LAX frequencies- to the point where people suggest checking that business class seats will recline before departure.
Looking forward to the arrival of the A321XLRs for AA, though at best we’re still about a year away at this point from the first deliveries (and I don’t have faith Airbus will be able to meet that deadline so we’re likely looking at 2025 now).
Sep 16, 23, 9:51 am
#3
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 807
You should absolutely complain. Happened to me once, although pre-COVID, and was given around 10k miles, and that was on an upgrade.
I’ve also been on 321Ts that take delays of a few mins to fix broken premium cabin IFEs. As you note, it requires a crew that cares.
It is sad that the only cabin still holding up on the 321Ts is Y. But there are no good options…DL runs dinosaurs, UA runs coffins, B6 risks not running at all
I’ve also been on 321Ts that take delays of a few mins to fix broken premium cabin IFEs. As you note, it requires a crew that cares.
It is sad that the only cabin still holding up on the 321Ts is Y. But there are no good options…DL runs dinosaurs, UA runs coffins, B6 risks not running at all
Sep 16, 23, 10:25 am
#4
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,044
EXP, flew SFO JFK on AA164 in a paid business class ticket. Screen didn’t work all flight (just my seat). What’s worse is the crew couldn’t care less. Tried restarting once but it didn’t help.
Shame on me for expecting more. Didn’t help I flew SFO-NRT on JAL business before this and witnessed what hospitality means.
Shame on me for expecting more. Didn’t help I flew SFO-NRT on JAL business before this and witnessed what hospitality means.
Sep 17, 23, 10:21 am
#5
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Diamond Amb
Posts: 5,811
I mean, I do that in every business class seat regardless of airline, so they'll have a chance to address it before the door closed.
Sep 17, 23, 12:04 pm
#6
Join Date: Jul 2004
Location: Live: PWM/KBXM/BGR; Work: DCA/DFW/Everywhere; Play: LAS/AUA/MIA/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, mlife Noir, LEYE Gold
Posts: 6,425
Q: Write a fun song explaining what the flight attendants could have done when my in-flight entertainment system broke.
A: (Verse 1) On a plane, high in the sky, I was feeling oh so fly,
But my screen went black, oh me, oh my,
No movies, no games, oh what to do,
But the flight attendants had a plan, it's true!
(Chorus) They danced in the aisles, with smiles so bright,
Turned the cabin into a disco flight,
Singing songs, telling jokes, keeping spirits high,
When the screens went down, they touched the sky!
(Verse 2) They grabbed the mic and said, "Hey there, folks, Let's turn this flight into some fun and jokes, We've got no movies, no TV to view, But we've got a party right here for you!"
(Chorus)
(Bridge) They handed out snacks, and played charades, Passengers cheered as the music played, No in-flight entertainment, but that's just fine, With these flight attendants, we're having a great time!
(Verse 3) As we touched down in the city so grand,
I thought of the flight, and I'll tell you, my friend,
Though my screen was broken, it's a memory I'll keep,
Thanks to those flight attendants, we all had a blast on our feet!
(Chorus)
(Outro) So next time your screen goes dark on a flight,
Don't fret, my friend, it'll be alright,
Just remember the crew who made it so fun,
When the entertainment broke, they were second to none!
A: (Verse 1) On a plane, high in the sky, I was feeling oh so fly,
But my screen went black, oh me, oh my,
No movies, no games, oh what to do,
But the flight attendants had a plan, it's true!
(Chorus) They danced in the aisles, with smiles so bright,
Turned the cabin into a disco flight,
Singing songs, telling jokes, keeping spirits high,
When the screens went down, they touched the sky!
(Verse 2) They grabbed the mic and said, "Hey there, folks, Let's turn this flight into some fun and jokes, We've got no movies, no TV to view, But we've got a party right here for you!"
(Chorus)
(Bridge) They handed out snacks, and played charades, Passengers cheered as the music played, No in-flight entertainment, but that's just fine, With these flight attendants, we're having a great time!
(Verse 3) As we touched down in the city so grand,
I thought of the flight, and I'll tell you, my friend,
Though my screen was broken, it's a memory I'll keep,
Thanks to those flight attendants, we all had a blast on our feet!
(Chorus)
(Outro) So next time your screen goes dark on a flight,
Don't fret, my friend, it'll be alright,
Just remember the crew who made it so fun,
When the entertainment broke, they were second to none!
Sep 17, 23, 5:01 pm
#7
Join Date: Feb 2018
Location: L. A./ N. Y.
Programs: Exec Plat; 2.7 m miles
Posts: 40
This has happened to us more than once on JFK-LAX. On a couple flights the FA told the cabin that everyone would receive 10,000 miles for the inconvenience ( and we did). In cases when the miles were not proactively offered, after sending in a complaint to AA, we were sent 10,000 miles, which seems to be the standard comp.
Sep 17, 23, 5:40 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 10,601
Email Customer Service. They will likely give you some miles. I'm curious, what else did you expect the crew to do besides restarting it? Any other fix would require a maintenance tech, and I assume the cabin was full so you couldn't switch to another seat. There's a limit to what they can do in the air.
- Seat reboot - Hold down the power button (or touch area) for 10+ seconds. System reboots.
- IFE Controller reboot - An FA can do a seat reboot from the control panel
- Full System Reboot - The entire system is rebooted from the control panel
- Hard Reset - Pop the IFE control breaker in the cockpit and force reboot the system.
