OWF_NYC_SIN

Hi everyone, I have some questions about a recent situation.

I previously qualified for AA Platinum/OWS from 2019-2021, and AA Platinum Pro/OWE in 2022. In 2023, I decided to change my FFP to Japan Airlines/JL to accrue mileage that best fits my flying patterns (semi-frequent trips to Japan/Asia via JL). I qualified for OWE on JL last month.

I had bought an AA-ticketed (001) itinerary which was for 2 QR-operated and AA-marketed flights. When I bought these tickets, I used an old AA credit to apply for part of the cost (which ties to my AA FFP account). Following that, on the QR "manage my booking" page, I was able to change to JL FFP and my boarding passes at the airport had issued the JL FFP number (with OWE benefits). This morning (not even 12 hours past the final QR flight), when I checked the AA app to book some flights, I saw that I had accumulated AA miles (from the AA-marketed, QR-operated flights from my recently completed trip).

Is there a way for AA to remove the mileage accumulation, so I can credit these flights to JL? Would I need some kind of official communication (the chat log perhaps?) from an AA representative to confirm that they have removed the credit from AA?

Any advice or consideration from anyone is highly appreciated. Thanks a lot!

Update on post #5, I could not remove the AA FFP mileage accrual on my first call. A second call will happen soon.

Microwave

I reckon you'd need to call AAvantage customer service and explain to them that you'd removed your AAdvantage number and have boarding passes showing your JL number, yet you still got AAdvantage credit. They may want to see copies of the BPs, but it should be possible to back out the credit; assuming so, after that's done you should be able to do a missing flight credit request to JL, who likely will also want to see copies of the BPs. Each oneworld carrier has a way to confirm whether another airline has issued credit for the flights, so once they get the credit request they should be able to see that AA haven't credited, and issue you credit based on that. This is the process as I understand it, and it has a lot of "shoulds" in it, so... good luck. 🙂

OWF_NYC_SIN

All these "shoulds" sound concerning Yes, I will try this strategy out. Would it be correct to say that talking to a "likely more experienced" AAgent over the phone is better than talking to AA live chat representative?
I will definitely try this method. Thanks!

USFlyerUS

Call AAdvantage Customer Service, don't use live chat.

OWF_NYC_SIN

Update: I called American Airlines and I had my case escalated to a manager. I was told that I could not reverse the mileage accumulation from American Airlines to retroactively claim on Japan Airlines, as "the miles claimed are meant for the AAdvantage program, even if the boarding passes claim the JL FFP number is present", according to the AAdvantage terms and conditions.

Moving forward, I suppose "manage my booking" and changing the FFP on the "operating" oneworld airline would not work, and I need to change the FFP on the "marketed" oneworld airline as well.

This is a painful lesson, but things could be worse. I don't believe I have any other recourse and should not try HUCA (unless someone proves me wrong).

USFlyerUS

I don't know what this means, unless you used some sort of AA elite benefit on this flight. Perhaps someone else can translate.

OWF_NYC_SIN

The only possible AA-related benefit was using a $900 flight credit to cover about 2/5th of the total flight cost. The seat arrangements, luggage, priority boarding, etc. were all thanks to JL's FFP benefits as OWE there. The other only AA-related benefit I could think of was booking the codeshare on AA website and having the AA FFP initially registered.

I still accumulate some AA miles here and there on the eShopping, Simply Miles, and the AAdvantage Dining portals (through natural use, my belief of the current AAdvantage program is not positive). At the least these AA miles can be used for some of the remaining oneworld partner sweet spot award flights.

DMPHL

That makes absolutely zero sense. Yes, the "miles claimed" are meant for AAdvantage, because they awarded you AAdcantage miles. But they did so mistakenly. If the JL number is what was actually in your booking, then they made an error. Definitely HUCA, and elevate further if necessary.

USFlyerUS

Agreed - if that's what the agent said, it's gibberish intended to get the OP off the phone and the matter closed. Honestly, I'd just file a missing miles claim request with JL once the waiting period expires and send them the BPs that show the JL FF #. I'd have played dumb and not said anything about the AA miles if/until JL said something.

OWF_NYC_SIN

My original e-ticket receipt has the AAdvantage number, but I did change to JL's FFP # on QR's website. I will note that and also mention the boarding passes with JL's FFP #. Sadly, I did not capture the screenshot of the JL FFP # on the QR MMB website, but the boarding passes surely must mean something as well.

Yup, I will call AAgent again in a couple of hours. Maybe AA and JL can coordinate on their backend if I submit a missing mileage request to JL and AA doesn't want to fix this after a second call.

DMPHL

If the AAgent doesn't do anything, I would just do what another said just a couple posts up...submit the missing mileage request to JL, make no mention of the mileage credit to AA, and if they reject it, make sure to send them copes of the boarding passes. Don't say anything about changing the number in QR, etc. just that this was the number in your booking, and it is the number on the boarding passes.

USFlyerUS

I wouldn�t bother with this. I�d just file a claim with JL.

OWF_NYC_SIN

I will have to send JL three documents, according to the link here:

https://www.jal.co.jp/jp/en/jmb/p-flightcredit/inter/

1. An original e-ticket showing the ticket #, fare class, flights (I have an original version that doesn�t include AA or JL FFP # at all - I will send this)
2. Original boarding passes (good news as they show JL�s FFP #)
3. My JL membership information

The waiting period is 14 days. I�ll follow through and keep everyone updated. F#*k AA.

Yup! I�ll file the claim as soon as 14 days come up!

etiene

I don't think that would work without the credit to AA being reversed, because the crediting airline [AA I think? Because AA-marketed] will say "we already credited this flight".

javabytes

Cross that bridge when you get to it