JMN57

My wife took a tumble and hit her head last weekend (contusion and tiny subarachnoid hemorrhage) while on a trip causing us to delay our return. It was easier to cancel our return flight and book an award ticket for the return. After cancelling the return leg, I received an email from AA stating:

For other canceled trips, you have remaining credit to use on future travel. Flight Credit: You can look up your Flight Credit on aa.com with your ticket number or view credit in your AAdvantage® account if you're an AAdvantage® member.

It says "other canceled trips" as it prefaced the comment with some exceptions (not booked directly, BE fare, award ticket, canceled within 24 hours of booking/2+ days before departure - none of which applied to the leg I canceled).

Going to the link and entering in the ticket # comes up null with this message:

We are unable to retrieve your reservation with the information provided. Please verify your information and re-submit. Otherwise, if you need assistance, please contact aa.com Web Services.

I probably need to call to get a resolution but it's such a pain to call the 800 # these days. Anybody else seen this problem with a canceled leg?

JJeffrey

Yes, sometimes for more complex cancellations aa.com won't just pull up a credit and you'll have to call to apply any remaining value. What did you originally book and what segments did you cancel?

JMN57

PHL-DFW-SAF RT - we cancelled the return. Not a terribly complex itinerary. I'll give them a call to figure out what's left on the ticket.

erik123

Or use the online form. Has worked for me in these cases.

USFlyerUS

Check the fare rules. You may only be able to use the return on the same SAF-PHL routing -- i.e., the value may not be able to be used on just any new flights.