Flight attendant who did absolutely nothing
Jan 15, 2023, 4:32 pm
#1
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Flight attendant who did absolutely nothing
On today’s flight (operated by Envoy Air as American Eagle), the flight attendant in first class did absolutely nothing:
1. She didn’t greet passengers as they boarded; I don’t know where she was.
2. She didn’t offer a pre-departure beverage.
3. “Due to the short duration of this flight, there will be no service.” Not even in first class. Not even drinks upon request.
4. Upon landing, she just sat there looking at her device instead of saying goodbye to passengers.
I know that FAs are there for safety, and it’s only a 90-mile flight, but she was totally checked out.
In addition to recommending her to Amtrak, would you do anything? I try never to complain, but she just didn’t care at all about passengers.
1. She didn’t greet passengers as they boarded; I don’t know where she was.
2. She didn’t offer a pre-departure beverage.
3. “Due to the short duration of this flight, there will be no service.” Not even in first class. Not even drinks upon request.
4. Upon landing, she just sat there looking at her device instead of saying goodbye to passengers.
I know that FAs are there for safety, and it’s only a 90-mile flight, but she was totally checked out.
In addition to recommending her to Amtrak, would you do anything? I try never to complain, but she just didn’t care at all about passengers.
Jan 15, 2023, 4:38 pm
#2
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"Primarily there for your safety"
You can complain and AA may throw some miles at you, but that's it. Unfortunately, as seniority is the sole metric that counts for FAs, you can be completely useless at your job and there's nothing anyone can and will do.
this is the monster that the A"P"FA and naive and weak CEOs like Arpey and onwards have created.
You can complain and AA may throw some miles at you, but that's it. Unfortunately, as seniority is the sole metric that counts for FAs, you can be completely useless at your job and there's nothing anyone can and will do.
this is the monster that the A"P"FA and naive and weak CEOs like Arpey and onwards have created.
Jan 15, 2023, 4:41 pm
#4
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On today’s flight (operated by Envoy Air as American Eagle), the flight attendant in first class did absolutely nothing:
1. She didn’t greet passengers as they boarded; I don’t know where she was.
2. She didn’t offer a pre-departure beverage.
3. “Due to the short duration of this flight, there will be no service.” Not even in first class. Not even drinks upon request.
4. Upon landing, she just sat there looking at her device instead of saying goodbye to passengers.
I know that FAs are there for safety, and it’s only a 90-mile flight, but she was totally checked out.
In addition to recommending her to Amtrak, would you do anything?
1. She didn’t greet passengers as they boarded; I don’t know where she was.
2. She didn’t offer a pre-departure beverage.
3. “Due to the short duration of this flight, there will be no service.” Not even in first class. Not even drinks upon request.
4. Upon landing, she just sat there looking at her device instead of saying goodbye to passengers.
I know that FAs are there for safety, and it’s only a 90-mile flight, but she was totally checked out.
In addition to recommending her to Amtrak, would you do anything?
Be sure to provide flight number, date, board/off, and FA's name if known (description if not).
How short of a flight are we talking, by the way?
Report every example of substandard service like OP encountered; provide specifics and name names. That FA has no business working in that job and was not complying with company policy.
If no one complains formally, nothing will ever change.
Jan 15, 2023, 4:58 pm
#7
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There's no way that AA has such consistently substandard service if this is realistically the case. It may be written policy somewhere, but there are far too many people coasting on their seniority with A"P"FA providing air cover for there to be real consequences.
Jan 15, 2023, 5:21 pm
#8
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How can AA ever dish out real consequences if specifics of substandard FA performance are never documented?
Jan 15, 2023, 5:44 pm
#10
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Jan 15, 2023, 5:48 pm
#11
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Yes. Send brief report that you posted above to AA Customer Relations. Were this not an Envoy flight I would have also said that you must also send the same report to the CEO of the regional actually employing the FA but in this case MQ is owned by AA.
Be sure to provide flight number, date, board/off, and FA's name if known (description if not).
How short of a flight are we talking, by the way?
This is wrong. If enough performance issues are documented, even APFA (isn't MQ AFA though?) FAs can be fired. Or at a minimum retrained/disciplined.
Report every example of substandard service like OP encountered; provide specifics and name names. That FA has no business working in that job and was not complying with company policy.
If no one complains formally, nothing will ever change.
Be sure to provide flight number, date, board/off, and FA's name if known (description if not).
How short of a flight are we talking, by the way?
This is wrong. If enough performance issues are documented, even APFA (isn't MQ AFA though?) FAs can be fired. Or at a minimum retrained/disciplined.
Report every example of substandard service like OP encountered; provide specifics and name names. That FA has no business working in that job and was not complying with company policy.
If no one complains formally, nothing will ever change.
This is really to help AA retain the vast majority of FAs who are good to great, and work to improve the small minority who aren’t.
Jan 15, 2023, 5:53 pm
#12
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Jan 15, 2023, 6:43 pm
#14
Join Date: Jan 2023
Posts: 38
On today’s flight (operated by Envoy Air as American Eagle), the flight attendant in first class did absolutely nothing:
1. She didn’t greet passengers as they boarded; I don’t know where she was.
2. She didn’t offer a pre-departure beverage.
3. “Due to the short duration of this flight, there will be no service.” Not even in first class. Not even drinks upon request.
4. Upon landing, she just sat there looking at her device instead of saying goodbye to passengers.
I know that FAs are there for safety, and it’s only a 90-mile flight, but she was totally checked out.
In addition to recommending her to Amtrak, would you do anything? I try never to complain, but she just didn’t care at all about passengers.
1. She didn’t greet passengers as they boarded; I don’t know where she was.
2. She didn’t offer a pre-departure beverage.
3. “Due to the short duration of this flight, there will be no service.” Not even in first class. Not even drinks upon request.
4. Upon landing, she just sat there looking at her device instead of saying goodbye to passengers.
I know that FAs are there for safety, and it’s only a 90-mile flight, but she was totally checked out.
In addition to recommending her to Amtrak, would you do anything? I try never to complain, but she just didn’t care at all about passengers.
Oh, don't wish her on Amtrak!
But seriously, do report her.