Missed Alaska segment on AA ticket
Dec 19, 22, 8:07 pm
#1
Original Poster
Join Date: May 2006
Posts: 127
Missed Alaska segment on AA ticket
I'm on an American ticket BUD-HNL HNL-MIA MIA-BUD. I missed the Alaska segment from HNL to LAX. Alaska told me that since American is the "ticket owner", they have to rebook me. American told me that Alaska has to rebook me. Wait times are 5 hours to talk to Alaska and 2 hours to talk to American.
So I'm stuck on Honolulu (there are worse things!), but I'm concerned that if I just buy another ticket from HNL to MIA, I'll lose the MIA-BUD portion.
Any advice?
So I'm stuck on Honolulu (there are worse things!), but I'm concerned that if I just buy another ticket from HNL to MIA, I'll lose the MIA-BUD portion.
Any advice?
Dec 19, 22, 8:27 pm
#3
Original Poster
Join Date: May 2006
Posts: 127
I presented myself for check-in 31 minutes before the scheduled departure time, which was today at 4:21 pm. It is now 5:25 pm. But it's unclear to me that either agent put a note in "the system" so that I can prove that. I missed the flight because I had a separate ticket, Hilo to Honolulu, scheduled to arrive at 11:50 am, and it got delayed by about 3.5 hours. But that was a separate ticket.
Dec 19, 22, 8:34 pm
#4
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I presented myself for check-in 31 minutes before the scheduled departure time, which was today at 4:21 pm. It is now 5:25 pm. But it's unclear to me that either agent put a note in "the system" so that I can prove that. I missed the flight because I had a separate ticket, Hilo to Honolulu, scheduled to arrive at 11:50 am, and it got delayed by about 3.5 hours. But that was a separate ticket.
You might have a shorter wait time by phoning one of AA's foreign-language lines that are still open. (All AA agents speak English.) Foreign-language numbers here:
https://www.aa.com/i18n/customer-ser...et-changes.jsp
Or visit the AA ticket counter at HNL tonight.
Sorry for your misfortune.
Dec 19, 22, 8:40 pm
#5
Join Date: May 2003
Location: Texas
Programs: Hyatt Globalist (Barely); Marriott Platinum Life; AA Up and Down; Hilton, United, Delta ex-status
Posts: 2,565
I presented myself for check-in 31 minutes before the scheduled departure time, which was today at 4:21 pm. It is now 5:25 pm. But it's unclear to me that either agent put a note in "the system" so that I can prove that. I missed the flight because I had a separate ticket, Hilo to Honolulu, scheduled to arrive at 11:50 am, and it got delayed by about 3.5 hours. But that was a separate ticket.
They wanted you to be there at some time more than 31 minutes?
They gave you what reason for not boarding you?
Dec 19, 22, 8:42 pm
#6
Join Date: May 2010
Posts: 968
I presented myself for check-in 31 minutes before the scheduled departure time, which was today at 4:21 pm. It is now 5:25 pm. But it's unclear to me that either agent put a note in "the system" so that I can prove that. I missed the flight because I had a separate ticket, Hilo to Honolulu, scheduled to arrive at 11:50 am, and it got delayed by about 3.5 hours. But that was a separate ticket.
AA may help you,, but they are not required to do much for a missed flight.
Dec 19, 22, 8:45 pm
#7
Original Poster
Join Date: May 2006
Posts: 127
I presented myself at the ticket counter 31 minutes before the scheduled departure. They said they couldn't check me in because it was less than 40 minutes before departure.
I understand I'm going to have to pay some money here, and this is my fault and not American's. My main concern is to not lose the MIA-BUD portion in January. At this point I want to do whatever will get me to MIA now, and then be able to do the MIA-BUD portion.
I understand I'm going to have to pay some money here, and this is my fault and not American's. My main concern is to not lose the MIA-BUD portion in January. At this point I want to do whatever will get me to MIA now, and then be able to do the MIA-BUD portion.
Dec 19, 22, 8:45 pm
#8
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Dec 19, 22, 8:49 pm
#9
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I presented myself at the ticket counter 31 minutes before the scheduled departure. They said they couldn't check me in because it was less than 40 minutes before departure.
I understand I'm going to have to pay some money here, and this is my fault and not American's. My main concern is to not lose the MIA-BUD portion in January. At this point I want to do whatever will get me to MIA now, and then be able to do the MIA-BUD portion.
I understand I'm going to have to pay some money here, and this is my fault and not American's. My main concern is to not lose the MIA-BUD portion in January. At this point I want to do whatever will get me to MIA now, and then be able to do the MIA-BUD portion.
Dec 19, 22, 8:54 pm
#10
Original Poster
Join Date: May 2006
Posts: 127
No, the problem was not checked baggage. I only had carry-on. The flight from Hilo landed, I was the first person off the plane, and I ran the entire distance from the gate in Terminal 1 to the Alaska check-in desk at Terminal 2. But there just wasn't time.
I think the constraints are:
1) you can't get ahold of Alaskan right now due to the snow storm.
2) I want to preserve the MIA-BUD portion
I think the constraints are:
1) you can't get ahold of Alaskan right now due to the snow storm.
2) I want to preserve the MIA-BUD portion
Dec 19, 22, 9:00 pm
#11
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AS also requires passengers to be checked in and at the gate with a boarding pass 30 minutes before departure.
https://www.alaskaair.com/content/tr...boarding-times
AS probably is not going to help. AA might provide some assistance by protecting his LAX-MIA and/or MIA-BUD flights or moving them to another day. The OP will probably have to purchase a new HNL-LAX or HNL-MIA ticket and hope that he gets a nice AA agent to help.
https://www.alaskaair.com/content/tr...boarding-times
AS probably is not going to help. AA might provide some assistance by protecting his LAX-MIA and/or MIA-BUD flights or moving them to another day. The OP will probably have to purchase a new HNL-LAX or HNL-MIA ticket and hope that he gets a nice AA agent to help.
Dec 19, 22, 9:03 pm
#12
Join Date: May 2010
Posts: 968
No, the problem was not checked baggage. I only had carry-on. The flight from Hilo landed, I was the first person off the plane, and I ran the entire distance from the gate in Terminal 1 to the Alaska check-in desk at Terminal 2. But there just wasn't time.
I think the constraints are:
1) you can't get ahold of Alaskan right now due to the snow storm.
2) I want to preserve the MIA-BUD portion
I think the constraints are:
1) you can't get ahold of Alaskan right now due to the snow storm.
2) I want to preserve the MIA-BUD portion
I know not helpful now, but why did you need to go to the "ticket counter" if you didn't have any checked bags?
Dec 19, 22, 9:03 pm
#13
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No, the problem was not checked baggage. I only had carry-on. The flight from Hilo landed, I was the first person off the plane, and I ran the entire distance from the gate in Terminal 1 to the Alaska check-in desk at Terminal 2. But there just wasn't time.
I think the constraints are:
1) you can't get ahold of Alaskan right now due to the snow storm.
2) I want to preserve the MIA-BUD portion
I think the constraints are:
1) you can't get ahold of Alaskan right now due to the snow storm.
2) I want to preserve the MIA-BUD portion
So why didn't you check in online before you left Hilo -- especially once you realized that your ITO-HNL flight was delayed?
Dec 19, 22, 9:22 pm
#15
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 43,983
If the flight has now departed , then you are a no-show for the flight and it will depend on the fare rules of the ticket as to what AA will be able to do for you
It doesn'r matter that your other flight was late - by booking separate tickets, you become solely responsible to be at the airport in time for the flight. If you had made a through booking, then you would have been protected
Looking at the fare rules for some cheap economy fares from BUD-HNL r/t the one checked in B class is changeable for a EUR150 fee except in case of No Show where they are then no longer changeable. these are non refundable. The O fare is changeable for no fee but again is non changeable in case on No Show
If this was a discount economy fare, then given the situation, you may be out of luck as far as the ticket goes. Do you have travel insurance that would cover this situation?
Hindsight is always very good, but it would have been a good idea to rebook the HNL-LAX flight once you realised that there was going to be a delay to the flight to HNL
It doesn'r matter that your other flight was late - by booking separate tickets, you become solely responsible to be at the airport in time for the flight. If you had made a through booking, then you would have been protected
Looking at the fare rules for some cheap economy fares from BUD-HNL r/t the one checked in B class is changeable for a EUR150 fee except in case of No Show where they are then no longer changeable. these are non refundable. The O fare is changeable for no fee but again is non changeable in case on No Show
If this was a discount economy fare, then given the situation, you may be out of luck as far as the ticket goes. Do you have travel insurance that would cover this situation?
Hindsight is always very good, but it would have been a good idea to rebook the HNL-LAX flight once you realised that there was going to be a delay to the flight to HNL
