Physical Card for Platinum
Dec 19, 22, 10:42 am
#1
Original Poster
Join Date: Oct 2022
Location: LHR
Programs: AA, Hilton
Posts: 14
Physical Card for Platinum
Hey Guys! Hope you all doing well. I know AA no longer sends physical membership kit to newly qualified Platinum members, but just out of curiosity I’m wondering if it’d be possible to request the physical kit on the phone or through email. Anyone has had the experience? Thank you! 
Dec 19, 22, 10:52 am
#2
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & All Wines Argentine
Posts: 35,438
Do they even send physical kits to Exec Plats...? What about luggage tags...? Maybe all this has been discontinued and now everything is 100% digital...?
Dec 19, 22, 10:57 am
#3
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 2,732
Dec 19, 22, 12:07 pm
#4
Join Date: Jan 2018
Location: RSW
Programs: AA Plat
Posts: 2
Dec 19, 22, 12:42 pm
#5
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,473
Hey Guys! Hope you all doing well. I know AA no longer sends physical membership kit to newly qualified Platinum members, but just out of curiosity I’m wondering if it’d be possible to request the physical kit on the phone or through email. Anyone has had the experience? Thank you!
Dec 19, 22, 2:08 pm
#7
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,473
Dec 19, 22, 2:19 pm
#8
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,124
To answer your question directly: no, you cannot request a Platinum kit by phone or email because no such kits exist. AA is not going to create a Platinum luggage tag for you no matter how nicely you ask.
Dec 19, 22, 2:36 pm
#10
Join Date: Jul 2011
Location: Sarasota, FL (SRQ)
Programs: WN A-List, AA EXP, Hyatt Top Tier (definitely NOT a Globalist), National Exec Elite
Posts: 483
What problem could there possibly be?
If you need proof of status, print a boarding pass and your OW status, in this case Sapphire, will be on it
If you need proof of status, print a boarding pass and your OW status, in this case Sapphire, will be on it
Dec 19, 22, 2:41 pm
#11
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 27,092
Dec 19, 22, 2:45 pm
#12
Original Poster
Join Date: Oct 2022
Location: LHR
Programs: AA, Hilton
Posts: 14
Hasn’t there been reports of people being rejected lounge access since they couldn’t produce a physical card?
I think id rather stick with the mobile version…Can’t believe a global airline of AA’s scale cheap enough to not even give out physical cards to sapphire members, given that some other airlines give out physical cards even to non status holders.
I think id rather stick with the mobile version…Can’t believe a global airline of AA’s scale cheap enough to not even give out physical cards to sapphire members, given that some other airlines give out physical cards even to non status holders.
Last edited by Microwave; Dec 19, 22 at 4:50 pm Reason: Merged consecutive posts for readability
Dec 19, 22, 2:50 pm
#13
Join Date: Jun 2019
Location: Ft Lauderdale, Florida (USA)
Programs: AA EXP Bonvoy LT Plat
Posts: 125
I can not remember the last time I had my physical card on me, whereas my phone is always in tow. pull up the AA app on the phone, show it to whom it may concern. what am I missing?
Dec 19, 22, 2:54 pm
#14
Original Poster
Join Date: Oct 2022
Location: LHR
Programs: AA, Hilton
Posts: 14
My understanding is that there should be no problem at all in most airports, but there are people who had the problem in some small non-major airports in Europe which I tend to visit a lot, hence the worries. Hopefully it’s no longer the case.
Dec 19, 22, 2:55 pm
#15
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,473
