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unable to check in online (merged threads)

   
Old Nov 28, 22, 10:42 am
  #1  
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Join Date: Sep 2010
Posts: 417
Angry unable to check in online (merged threads)
Hello,

I just started flying exclusively with American after I moved to CLT and just made Gold last week,
I'm trying to checkin into my flight and I'm getting the following error below. It's from CLT to MSY so a demonstric flight and not international, I called the AA desk and they don't know why I would be getting an error. They did a "review" and i got a new email from checkin now, i did and same issue. Tried with iPhone, iPad and Website.

Please check in with an agent at the airport
Were unable to check you in online.
Thank you. It's an early morning flight and I really dont want to be there 2hrs+ ahead... that's brutal.
​​​​​​​
tilhas is offline  
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Old Nov 28, 22, 11:02 am
  #2  
 
Join Date: Mar 2002
Posts: 320
While I can't answer your question about why you can't check in online, there is a small consolation: as Gold, you can use the priority check-in line at the airport, which should save some significant time.
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Old Nov 28, 22, 11:12 am
  #3  
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Join Date: Sep 2010
Posts: 417
Originally Posted by ebuck
While I can't answer your question about why you can't check in online, there is a small consolation: as Gold, you can use the priority check-in line at the airport, which should save some significant time.
I dont have TSA-Pre. I've been waiting to get an appointment for Nexus but it's months away :/
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Old Nov 28, 22, 11:15 am
  #4  
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Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 10,596
Could be SSSS?
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Old Nov 28, 22, 11:35 am
  #5  
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,040
I suspect you've been SSSS'd.
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USFlyerUS is offline  
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Old Nov 28, 22, 11:55 am
  #6  
 
Join Date: Nov 2012
Location: Anywhere
Programs: AA EXP
Posts: 657
Yeah, probably SSSS. You should show up with plenty of time, not because of AA, but because of the rubber-glove treatment you'll be getting from TSA at the security checkpoint.
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Old Nov 28, 22, 12:10 pm
  #7  
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Originally Posted by upinsmoke
Yeah, probably SSSS. You should show up with plenty of time, not because of AA, but because of the rubber-glove treatment you'll be getting from TSA at the security checkpoint.
It's a domestic flight... I also paid for Main Plus just so I can avoid stupid delays...
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Old Nov 28, 22, 12:19 pm
  #8  
PHL
 
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 9,940
Originally Posted by tilhas
It's a domestic flight... I also paid for Main Plus just so I can avoid stupid delays...
Do you mean Main Cabin Extra? That doesn't expedite your TSA screening anyway. It just gets you Group 5 boarding, but since you're Gold you'll get group 4. You also would have had free MCE seat selection at 24 hours prior to flight, if available. Also - recommend you call and ask them to drop and re-add your AA number if you booked your trip *BEFORE* you became Gold. If you booked after, then your status should properly reflect.

And you don't have to get to the airport 2 hours before you normally would have. Maybe 30 minutes. Stop at the check in counters and they'll probably be able to fix it quick.
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Old Nov 28, 22, 12:19 pm
  #9  
 
Join Date: Feb 2003
Location: Washington, DC
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Posts: 3,040
Originally Posted by tilhas
It's a domestic flight... I also paid for Main Plus just so I can avoid stupid delays...
Doesn't matter. SSSS is for both domestic and international flights. Buying better seats won't prevent being SSSS'd, on any carrier.
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Old Nov 28, 22, 12:29 pm
  #10  
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Thank you. If I have been SSSSSS with a glove, 1000% going to get TSA pre
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Old Nov 28, 22, 12:30 pm
  #11  
 
Join Date: Sep 2014
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Originally Posted by PHL
Do you mean Main Cabin Extra? That doesn't expedite your TSA screening anyway. It just gets you Group 5 boarding, but since you're Gold you'll get group 4. You also would have had free MCE seat selection at 24 hours prior to flight, if available. Also - recommend you call and ask them to drop and re-add your AA number if you booked your trip *BEFORE* you became Gold. If you booked after, then your status should properly reflect.

And you don't have to get to the airport 2 hours before you normally would have. Maybe 30 minutes. Stop at the check in counters and they'll probably be able to fix it quick.
Just FYI, Main Plus is a bundled fare offering by AA in a number of markets.
milesandmoremiles is offline  
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Old Nov 28, 22, 12:37 pm
  #12  
 
Join Date: Feb 2003
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Originally Posted by tilhas
Thank you. If I have been SSSSSS with a glove, 1000% going to get TSA pre
I think those with PreCheck can also still get SSSS'd, although I imagine it's less likely but don't have any actual data points to validate that.
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Old Nov 28, 22, 12:40 pm
  #13  
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Join Date: Sep 2010
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Interesting
iPhone/iPad/Chrome/Edge => Please Check In at the airport. We're unable to check you in online

Firefox => Checkin goes to the page below lol => https://www.aa.com/reservation/passe...tailsSubmit.do

This page must have taken flight

A world of possibilities is within your reach

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Old Nov 28, 22, 12:51 pm
  #14  
 
Join Date: Mar 2016
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Originally Posted by USFlyerUS
I think those with PreCheck can also still get SSSS'd, although I imagine it's less likely but don't have any actual data points to validate that.
This is correct, even with Global Entry (which includes PreCheck) I have still gotten SSSS.
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Old Nov 28, 22, 2:34 pm
  #15  
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Join Date: Jan 2002
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Originally Posted by tilhas
Thank you. If I have been SSSSSS with a glove, 1000% going to get TSA pre
Will you get TSA-pre , before or after the maths lessons?
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