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unable to check in online (merged threads)

unable to check in online (merged threads)

Old Nov 28, 2022, 3:02 pm
  #16  
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Join Date: Sep 2010
Posts: 417
Originally Posted by Uzzar
This is correct, even with Global Entry (which includes PreCheck) I have still gotten SSSS.
Interesting... So no rush on getting the Nexus.
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Old Nov 28, 2022, 8:54 pm
  #17  
 
Join Date: Sep 2005
Location: Dallas
Programs: AA Executive Platinum
Posts: 564
Originally Posted by tilhas
I dont have TSA-Pre. I've been waiting to get an appointment for Nexus but it's months away :/
I believe theyre referring to the priority line at the ticket counter. Because of your status, you should be able to get to an agent, or kiosk, to get your boarding pass quicker.

Originally Posted by tilhas
Interesting... So no rush on getting the Nexus.
If this truly is SSSS and not just an AA glitch, dont let this discourage you from TSA PreCheck. Its absolutely worth it and your chance of SSSS with TSA PreCheck are very low, just not 0%
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Old Nov 29, 2022, 5:49 am
  #18  
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Check that your booking has a ticket number associated with it and that the issued ticket is in alignment with the currently confirmed flight(s) on the booking, including with regard to dates on the flights you intend to take.

A misalignment between ticket info and flights on the booking and ticket number-related issues are the leading causes for the inability to get passengers checked in online for domestic flights on domestic-only itineraries. Way down the list are identity-related and charge card verification. HaraSSSSment hits inhibiting online checkin on domestic-only itineraries are a possibility but it’s not been a leading cause for inhibiting our check-ins on domestic-only itineraries in quite some time.
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Old Nov 29, 2022, 5:49 am
  #19  
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,103
Check that your booking has a ticket number associated with it and that the issued ticket is in alignment with the currently confirmed flight(s) on the booking, including with regard to dates on the flights you intend to take.

A misalignment between ticket info and flights on the booking and ticket number-related issues are the leading causes for the inability to get passengers checked in online for domestic flights on domestic-only itineraries. Way down the list are identity-related and charge card verification. HaraSSSSment hits inhibiting online checkin on domestic-only itineraries are a possibility but it’s not been a leading cause for inhibiting our check-ins on domestic-only itineraries in quite some time.
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Old Nov 29, 2022, 7:15 am
  #20  
PHL
 
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 9,999
Originally Posted by milesandmoremiles
Just FYI, Main Plus is a bundled fare offering by AA in a number of markets.
Forgot about that. I remember reading about it, but I've never seen it offered on flights I've booked (all out of PHL). But now that I read up on it, it's just a bundled fare that adds Main Cabin Extra, free checked bag and group 5 boarding for no additional fees. Well, no more than the additional "fee" that they tacked onto the fare. It still wouldn't expedite the checkin or TSA process.

And as a Gold, the OP would have already had those benefits *AND* be able to board in group 4. They just would have had to wait until T-24 hours before flight to try to get an MCE seat. To each their own....
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Old Nov 29, 2022, 2:41 pm
  #21  
 
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, United, Delta ex-status
Posts: 2,637
Originally Posted by tilhas
I dont have TSA-Pre. I've been waiting to get an appointment for Nexus but it's months away :/
Pre-Check/Global Entry are some of the best relatively-small money we ever spent. Usually a shorter line. My SSSS experiences dropped to near zero since. (But I'm sure since I said that I'll get the magic wand tomorrow).

We picked them up shortly after the program started. I stumbled over a open slot at DFW just days away. Mrs.Jayer could not get a local slot, and ended up doing a turn to Albuquerque just to get an interview quickly. (The point being: If you travel enough to earn organic gold, then check your less-busy, non-hub destinations for available interview slots). Saved her months getting in.

You will be surprised how much they already know about your travel history. My guy was really quite friendly, but I was surprised when he asked about stops in Canada I'd made several years ago. Totally forgotten about them. Booked just because they were better connections for last-second trips from Texas to or from the US east coast.
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Old Nov 29, 2022, 2:52 pm
  #22  
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,444
Originally Posted by jayer
Global Entry is one of the best relatively-small money we ever spent.
It is especially helpful since the AA Barclay card (at least the one that I have) gives a statement credit to offset the fee. It was a pain to initially get it, and the US Barclay card did not offer the statement credit, but it was definitely money well spent. When I renewed a few years ago, it was a breeze, and a pleasant surprise to basically get it for free.
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Old Nov 30, 2022, 8:23 am
  #23  
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,118
I assume the OP has now flown. Do we know what the actual cause of this was?
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Old Sep 14, 2023, 6:28 am
  #24  
 
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 702
Got the dreaded "Unable to check-in" for my upcoming flight JFK-CDG, with SWU waitlisted:
Please check in with an agent at the airport
Were unable to check you in online.

Called the AA EXP line, they said the ticket looked fine.

weird....
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Old Sep 15, 2023, 5:43 am
  #25  
 
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 808
Originally Posted by zip10001
Got the dreaded "Unable to check-in" for my upcoming flight JFK-CDG, with SWU waitlisted:
Please check in with an agent at the airport
Were unable to check you in online.

Called the AA EXP line, they said the ticket looked fine.

weird....
I wouldn't worry. My wife & I had the exact same thing 3 days with our CDG-PHL flights with SWU waitlisted. No problem checking in at the airport and the boarding passes then showing up in our apps. I have had this on other international flights with SWUs waitlisted in the past as well.
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Old Oct 10, 2023, 8:11 am
  #26  
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Join Date: Feb 2003
Location: New York, NY
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Flying tomorrow on a domestic flight and got the can't check in online flag. First time happening for me (on hundreds of AA flights) and it's my first time travelling with my new employer (and they booked it). Called AA just to make sure and the slightly uninterested agent didn't seem to see any problems with the reservation.

I normally travel with just my first and last name but my booking has my two middle names on it. That coupled with my KTN and I wonder if that's throwing things off.

Edit with update: Got to the airport a bit early but didnt seem to have any real issues. Agent at JFK Flagship checkin tapped away a bit, asked for my KTN as apparently that got scrubbed somehow (despite it being against my companys profile with Amex and adding it on AA.com after I booked). Took a few minutes, got TSA PreCheck. All good and could access mobile BP on the app at that time too. Lets see how it works when I fly home on Friday.

Last edited by Fraser; Oct 11, 2023 at 8:48 am
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Old Nov 25, 2023, 5:41 pm
  #27  
 
Join Date: Aug 2017
Posts: 1,606
Originally Posted by tilhas
Hello,

I just started flying exclusively with American after I moved to CLT and just made Gold last week,
I'm trying to checkin into my flight and I'm getting the following error below. It's from CLT to MSY so a demonstric flight and not international, I called the AA desk and they don't know why I would be getting an error. They did a "review" and i got a new email from checkin now, i did and same issue. Tried with iPhone, iPad and Website.

Please check in with an agent at the airport
Were unable to check you in online.
Thank you. It's an early morning flight and I really dont want to be there 2hrs+ ahead... that's brutal.
​​​​​​​So what was the issue here OP, I'm seeing same error
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