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Seat map discrepancy

   
Old Nov 11, 22, 11:45 am
  #1  
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Seat map discrepancy
I'm on flt 8 HNL - DFW on May 7.
When I go to look at how many seats have been taken I get the following seat map.


But when I look at seats I can change to through my reservation I get this one.



What's the deal or is it just AA being AA?
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Old Nov 11, 22, 12:06 pm
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No idea, I just did a dummy booking for that flight and when I click on "view seats" at aa.com it matches the lower seatmap.
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Old Nov 11, 22, 12:29 pm
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The first seat map looks like a 321 while the second seat map looks like a 772 (up to row 6). Possibly AA is upgauging the a/c type?
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Old Nov 11, 22, 12:41 pm
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Originally Posted by JJeffrey
No idea, I just did a dummy booking for that flight and when I click on "view seats" at aa.com it matches the lower seatmap.
Correct. If you want to actually book a seat or change your existing seat, it shows you the "real occupancy map", but if you are just perusing what's available, it shows the wrong occupancy map.
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Old Nov 11, 22, 1:05 pm
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Originally Posted by EXP100
The first seat map looks like a 321 while the second seat map looks like a 772 (up to row 6). Possibly AA is upgauging the a/c type?
It's definitely not an a321. The top right seat number says 1L, which can only be an AA 772, 788 or 789 (the 77W right side is row J)
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Old Nov 11, 22, 1:07 pm
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Originally Posted by pkerr
Correct. If you want to actually book a seat or change your existing seat, it shows you the "real occupancy map", but if you are just perusing what's available, it shows the wrong occupancy map.
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
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Old Nov 11, 22, 1:20 pm
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Originally Posted by Antarius
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
Possibly, but I've been seeing this issue for a few weeks now.
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Old Nov 11, 22, 1:33 pm
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Originally Posted by Antarius
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
I don't think AA has ever sent 788s to Hawaii; but they have consistently deployed 772s and 789s and a few times even 77Ws (selling both F and J cabins as Flagship Business)
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Old Nov 11, 22, 1:51 pm
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Originally Posted by pkerr
Correct. If you want to actually book a seat or change your existing seat, it shows you the "real occupancy map", but if you are just perusing what's available, it shows the wrong occupancy map.
How are you looking to just see what's available? I know this functionality used to be there but no idea how to find it now.
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Old Nov 11, 22, 1:56 pm
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Originally Posted by JJeffrey
How are you looking to just see what's available? I know this functionality used to be there but no idea how to find it now.
The page is gone, but the service still exists. Just change the data on this URL and it works
https://www.aa.com/seats/view?flight...ionAirport=DFW
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Old Nov 11, 22, 1:58 pm
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Originally Posted by Antarius
The page is gone, but the service still exists. Just change the data on this URL and it works
https://www.aa.com/seats/view?flight...ionAirport=DFW
Yea, that page pulls up the same map you can see when doing a dummy booking, it matches the bottom map in the OP's post. I'm curious where the OP was looking to get the top map.
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Old Nov 12, 22, 6:50 am
  #12  
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Originally Posted by Antarius
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
This is correct, at least from a seat map perspective.
Originally Posted by fly747first
I don't think AA has ever sent 788s to Hawaii; but they have consistently deployed 772s and 789s and a few times even 77Ws (selling both F and J cabins as Flagship Business)
They do occasionally from PHX.
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Old Nov 12, 22, 7:43 am
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Originally Posted by S80
This is correct, at least from a seat map perspective.

They do occasionally from PHX.
The OP is going through DFW, not PHX, and never seen AA sending 788s from DFW to any Hawaiian market. Regardless, my previous comment was specific to DFW HNL/OGG which are markets sold as Flagship Business; PHX gets no love and thus treated as standard domestic F
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