Go Back  FlyerTalk Forums >
Reload this Page >

Miles&Points

Airlines and Mileage Programs

American Airlines | AAdvantage

Seat map discrepancy

Seat map discrepancy

Old Nov 11, 22, 11:45 am
  #1  
Original Poster
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,111
Seat map discrepancy

I'm on flt 8 HNL - DFW on May 7.
When I go to look at how many seats have been taken I get the following seat map.


But when I look at seats I can change to through my reservation I get this one.



What's the deal or is it just AA being AA?
pkerr is offline  
Old Nov 11, 22, 12:06 pm
  #2  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 9,451
No idea, I just did a dummy booking for that flight and when I click on "view seats" at aa.com it matches the lower seatmap.
JJeffrey is online now  
Old Nov 11, 22, 12:29 pm
  #3  
 
Join Date: Feb 2022
Programs: AAdvantage
Posts: 537
The first seat map looks like a 321 while the second seat map looks like a 772 (up to row 6). Possibly AA is upgauging the a/c type?
EXP100 is offline  
Old Nov 11, 22, 12:41 pm
  #4  
Original Poster
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,111
Originally Posted by JJeffrey View Post
No idea, I just did a dummy booking for that flight and when I click on "view seats" at aa.com it matches the lower seatmap.
Correct. If you want to actually book a seat or change your existing seat, it shows you the "real occupancy map", but if you are just perusing what's available, it shows the wrong occupancy map.
pkerr is offline  
Old Nov 11, 22, 1:05 pm
  #5  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 8,885
Originally Posted by EXP100 View Post
The first seat map looks like a 321 while the second seat map looks like a 772 (up to row 6). Possibly AA is upgauging the a/c type?
It's definitely not an a321. The top right seat number says 1L, which can only be an AA 772, 788 or 789 (the 77W right side is row J)
wrp96 and LovePrunes like this.
Antarius is offline  
Old Nov 11, 22, 1:07 pm
  #6  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 8,885
Originally Posted by pkerr View Post
Correct. If you want to actually book a seat or change your existing seat, it shows you the "real occupancy map", but if you are just perusing what's available, it shows the wrong occupancy map.
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
Antarius is offline  
Old Nov 11, 22, 1:20 pm
  #7  
Original Poster
 
Join Date: May 2002
Location: St Louis, MO
Programs: AA L.T. PLT
Posts: 3,111
Originally Posted by Antarius View Post
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
Possibly, but I've been seeing this issue for a few weeks now.
pkerr is offline  
Old Nov 11, 22, 1:33 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 11,274
Originally Posted by Antarius View Post
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
I don't think AA has ever sent 788s to Hawaii; but they have consistently deployed 772s and 789s and a few times even 77Ws (selling both F and J cabins as Flagship Business)
fly747first is offline  
Old Nov 11, 22, 1:51 pm
  #9  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 9,451
Originally Posted by pkerr View Post
Correct. If you want to actually book a seat or change your existing seat, it shows you the "real occupancy map", but if you are just perusing what's available, it shows the wrong occupancy map.
How are you looking to just see what's available? I know this functionality used to be there but no idea how to find it now.
JJeffrey is online now  
Old Nov 11, 22, 1:56 pm
  #10  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 8,885
Originally Posted by JJeffrey View Post
How are you looking to just see what's available? I know this functionality used to be there but no idea how to find it now.
The page is gone, but the service still exists. Just change the data on this URL and it works
https://www.aa.com/seats/view?flight...ionAirport=DFW
Antarius is offline  
Old Nov 11, 22, 1:58 pm
  #11  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 9,451
Originally Posted by Antarius View Post
The page is gone, but the service still exists. Just change the data on this URL and it works
https://www.aa.com/seats/view?flight...ionAirport=DFW
Yea, that page pulls up the same map you can see when doing a dummy booking, it matches the bottom map in the OP's post. I'm curious where the OP was looking to get the top map.
Antarius likes this.
JJeffrey is online now  
Old Nov 12, 22, 6:50 am
  #12  
S80
 
Join Date: Jul 2021
Location: ORD
Programs: AA EXP
Posts: 337
Originally Posted by Antarius View Post
It looks like a 788 seat map on the top and a 772 one on the bottom. Might just be a glitch where it hasn't updated to the correct metal.
This is correct, at least from a seat map perspective.
Originally Posted by fly747first View Post
I don't think AA has ever sent 788s to Hawaii; but they have consistently deployed 772s and 789s and a few times even 77Ws (selling both F and J cabins as Flagship Business)
They do occasionally from PHX.
S80 is offline  
Old Nov 12, 22, 7:43 am
  #13  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 11,274
Originally Posted by S80 View Post
This is correct, at least from a seat map perspective.

They do occasionally from PHX.
The OP is going through DFW, not PHX, and never seen AA sending 788s from DFW to any Hawaiian market. Regardless, my previous comment was specific to DFW HNL/OGG which are markets sold as Flagship Business; PHX gets no love and thus treated as standard domestic F
fly747first is offline  

Thread Tools
Search this Thread