unitedbusiness

Why do passengers actually travel with pets in the first place?!?
You’ll rarely find top tier premium fliers (AA EXP/ConciergeKey, UA Global Services/Premier 1K, DL 360/Diamond Medallion) will never or very rarely have a pet with them!!

steveholt

When people post these threads, they're supposed to leave out (or minimize) the parts where they do the very bad thing so they get more sympathy. I appreciate that you are honest about your mistakes, OP, but I think you will need to start investigating whether you prefer DL or UA.

BlooJoo

I don't understand the question. Pets are part of the family.

PES_B1

So to summarise:
AA didn't mention no pet for row 6 onboard 321T
OP booked row 6 and was forced to move to another row, OP try to argue, therefore running late for the flight
OP tried to open the gate door
AA decide to ban OP.

BlooJoo

I do have to say I'm confused by the opening the door thing. What did the OP hope to achieve? "Oh he's already opened the door anyway, so we might as well let him board now."
Was that the end game?

Peter Snijder

Exactly. So much drama about sitting in that row vs. a row a few feet more away from the pet storage compartment. How much longer would it have taken the OP to reach it from, say, row 8 or 9?

_kurt

This is key. What if the door had been physically open, but the gate agent denied boarding and OP walked right past the scanners and onto the jetway? I’m pretty sure that would not have a happy ending either. OP would not fly on any AA flight that day, at the best outcome.

rosege

It doesn't sound as bad as what Bill Gates did in his younger days: (From Paul Allen's book)

Seph87

As I alluded to in my other post, people with anger management issues get consumed by their emotion and do not act rationally. So don't go trying to find logic behind the action when there is none. Without therapy this will continue to happen- and unfortunately tends to get worse with age.

Lomapaseo

The beginning and essence of the problem and outcome.

No other details are needed to reply

sympathy from AA is what's needed, nothing others can do., I'll admit I now realize how sensitive touching somethin in a public waiting area can be, Were any door alarms set off.?

Peter Snijder

Had the OP pressed the door release long enough to get the door open, he would probably have ended up in a lot more trouble. There’s a reason why there are large warning signs on the doors.

HWGeeks

Ticket Agents did not delay you. You delayed yourself when you weren't happy with the answer you got. This is why I never ask seating related questions to phone staff as most don't know squat.
Gate closes 10 minutes before flight, everyone with your complaint says they arrived a minute early, just like everyone who is convicted of a crime says they are innocent. 98% remember incorrectly.
You attempted to open the gate you are lucky you got an idiot cop, I seen someone get tackled by Port Authority police at JFK for doing just that.

Have fun flying Spirit/Jetblue.

SCChris

My advice to the OP would be very similar to that given to people who are caught selling miles and/or instruments.

AA holds all the cards here, they can choose who they want to do business with and who they don't for any reason other than being in a protected class. They don't owe due process or discovery, they hold the cards.

When they contact you, I would express contrition, acknowledge you made mistakes and regret them and say that you still wish to be a customer of AA and how/what can you do to restore that relationship. It could be the answer is nothing or they may provide a pathway back for you and/or your partner. This isn't about the telephone agents, the ticket agents, row 6 or the gate agents, this is about you wanting to be a customer of AA.

That said, if they do let you back, I would expect to be on a very short leash (no pun intended), any future documented incident would likely result in permanent banning. LAX is not that big of a station, you will likely see the same agents again and they will be on the lookout. BOS is even smaller if you've had incidents there.

EXP100

So this was over the OP being denied row 6. Seems like a lot of drama for a "row." The only thing the OP can do is wait to see if AA Security contacts him and if so will they allow an appeal.

Silver Fox

Crikey, I wonder what the reaction is when something serious happens!