Possible end to 24 hold?
Oct 3, 2022, 12:01 pm
#107
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
This would be the biggest issue for me. My success rate with using credits online when making a booking is greater than 0%, but much less than 100%.
Plus it will be a real pain booking complicated itineraries, not to mention I’ve caught AA phone agents quoting higher prices than what is offered on the website a few times this year.
Plus it will be a real pain booking complicated itineraries, not to mention I’ve caught AA phone agents quoting higher prices than what is offered on the website a few times this year.
Yesterday was able to put two tickets on hold. One under my account (Exec Plat status) and the other on my wife's (no AA status).
I was trying to apply flight credits to each which I was not able to do so I had to call in. Nice to be able to hold the reservations and it made it easier for the agent and me!
I was trying to apply flight credits to each which I was not able to do so I had to call in. Nice to be able to hold the reservations and it made it easier for the agent and me!
Oct 3, 2022, 4:57 pm
#108
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,269
I’ve had the opposite experience. While the feature remained available via the website, reservations agents have consistently declined to offer the option. They clearly do have the capability because I’ve had a few say “well we’re not supposed to anymore but…”
Oct 15, 2022, 10:25 pm
#109
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
No more 24 hour hold?
I am trying to book one way paid seats from DFW to MSY (New Orlean's, formerly Moissy Stock Yarrds) for 2 months from now. I do not see an option to hold. Is it no longer possible to hold? With sometimes ha ing a long phone hold time, this is a negative thing
Oct 15, 2022, 10:26 pm
#110
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,236
Yup. See - Possible end to 24 hold?
Oct 16, 2022, 10:40 pm
#111
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Oct 17, 2022, 2:42 pm
#112
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,065
My non elite companion sees the hold option, but I (platinum) do not. Has anyone tried logging out of their aa account and/or trying different browser and then going through a booking process to the payment page to see if the hold option appears? if so, then hold it and call in to apply the credit (and add your FF number).
Oct 31, 2022, 6:18 pm
#116
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
Nov 4, 2022, 9:45 am
#118
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,927
It must be removed for me or whatever trackers they use for me. I do not see it. I had to message AA because I couldn't apply all the travel credits for my party and couldn't hold the itinerary. They had to re-create the booking and apply the credits.