Carolyne Truelove named as new Vice President of Reservations and Customer Relations
Aug 24, 2022, 1:56 pm
#1
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Carolyne Truelove named as new Vice President of Reservations and Customer Relations
AA announced today that "we’re excited to welcome Carolyne Truelove as our Vice President of Reservations and Customer Relations in just a few weeks. She’s built a career on delivering an excellent customer experience, and we can’t wait to welcome her to the #AAteam. Congratulations, Carolyne!"
She's an outside hire that is currently the Head of Global Fan ExperienceHead of Global Fan Experience at Fanatics, Inc. She was previously a VP of Customer Experience at Orbitz.
https://www.linkedin.com/posts/ameri...member_desktop
She's an outside hire that is currently the Head of Global Fan ExperienceHead of Global Fan Experience at Fanatics, Inc. She was previously a VP of Customer Experience at Orbitz.
https://www.linkedin.com/posts/ameri...member_desktop
Aug 24, 2022, 2:30 pm
#2
Join Date: May 2004
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Bon chance Carolyne!
In all seriousness, I wish her well.
Customer relations is a 5 alarm dumpster fire, and reservations is “No waivers, no favors”. Plus she has not had to deal with militant anti management unions. Good luck with that.
The fact that they are hireing out side both AA and the industry indicates either/or an acceptance of
(1) The fact “We (really) suck”.
(2). It is just a smokescreen for the same donkey dust, different day
(3). Or giving a certain CK blogger more ammunition to write positive puff pieces.
And In all seriousness, I wish her, and you all who still fly AA, well.
Customer relations is a 5 alarm dumpster fire, and reservations is “No waivers, no favors”. Plus she has not had to deal with militant anti management unions. Good luck with that.
The fact that they are hireing out side both AA and the industry indicates either/or an acceptance of
(1) The fact “We (really) suck”.
(2). It is just a smokescreen for the same donkey dust, different day
(3). Or giving a certain CK blogger more ammunition to write positive puff pieces.
And In all seriousness, I wish her, and you all who still fly AA, well.
Last edited by Dallas49er; Aug 24, 2022 at 4:11 pm
Aug 24, 2022, 2:51 pm
#3
Join Date: Jan 2009
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All of those points extremely valid. I have no idea who Fanatics, Inc. is, but Orbitz isn't exactly what comes to mind for excellent customer service.
Anyone know her email address so we know who to complain to when things go wrong in the future? Might as well get that documented now and save the trouble later.
Anyone know her email address so we know who to complain to when things go wrong in the future? Might as well get that documented now and save the trouble later.
Aug 24, 2022, 3:26 pm
#4
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All of those points extremely valid. I have no idea who Fanatics, Inc. is, but Orbitz isn't exactly what comes to mind for excellent customer service.
Anyone know her email address so we know who to complain to when things go wrong in the future? Might as well get that documented now and save the trouble later.
Anyone know her email address so we know who to complain to when things go wrong in the future? Might as well get that documented now and save the trouble later.
Aug 24, 2022, 3:28 pm
#5
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Here's an interview with her if anyone's interested (not AA related):
She does respond to LinkedIn DMs or at least that's what got this interview set up!
She does respond to LinkedIn DMs or at least that's what got this interview set up!
Aug 24, 2022, 4:25 pm
#6
Join Date: Aug 2021
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Describes herself as an "influencer" in her bio. Always a red flag.
As others have said, wish her well. She has her work cut out for her.
As others have said, wish her well. She has her work cut out for her.
Aug 24, 2022, 5:20 pm
#9
Join Date: May 2004
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What’s the over and under? I give her, unfortunately, 12 months and a day, so the recruiter gets his fee.
Last edited by Dallas49er; Aug 24, 2022 at 5:29 pm
Aug 25, 2022, 10:45 am
#13
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Aug 25, 2022, 2:55 pm
#14
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Doubt it. AA is not that dumb to easily fire someone from a minority group and then get hit with a lawsuit when the company is still defending sexual harassment lawsuits from their own flight attendants.
Aug 25, 2022, 5:52 pm
#15
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Plus why would she be fired? Poor performance and lack of success in the job? It's not like piss poor performance in reservations and customer relations is anything new at AA. She's unlikely to make things much worse than they already are.