Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

My family removed from AA1195 after boarding, what can I do?

My family removed from AA1195 after boarding, what can I do?

Old Jun 28, 22, 8:21 pm
  #31  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, SPG Gold, MR Gold, Nat'l Exec Elite, Avis Presidents Club
Posts: 15,901
This is IDB. The mechanical issue put some seats out of service. The fact that the plane was otherwise full meant this resulted an oversale situation - more confirmed passengers than seats available.

If AA had changed equipment to a smaller plane, IDB compensation would not be due. However there is no such codified exception for seats on a plane being inoperable, nor blanket exceptions for operational or safety reasons.

AA was still required to solicit volunteers before IDBing OP, and provide IDB information and compensation.
javabytes is offline  
Old Jun 28, 22, 8:23 pm
  #32  
 
Join Date: Jan 2010
Posts: 8,760
Originally Posted by beachfan View Post
What is the oxygen system that is being discussed? Air vents or oxygen secured in advance?
Oxygen through the air vents would be a nice surprise, but I expect it to refer to emergency oxygen through the overhead masks.
Tack likes this.
ft101 is offline  
Old Jun 28, 22, 8:30 pm
  #33  
 
Join Date: Feb 2000
Posts: 4,972
Originally Posted by travelsaver View Post
When they took us off the plane yesterday , the American gate agent rebooked us to another flight the next day, today, but not the first available flight. Last night at the checkin counter they did give us a hotel voucher and made a reservation. Today they were able to get our seats together. I asked them, and they agreed, to escort us to the front of the extremely long US customs and immigrations lines that we dealt with yesterday. This afternoon I was notified that the airline had given each of us credits in our American Airlines account for $1,200, despite my refusal off them yesterday, but we still see no likelihood of using them. I requested cash compensation and was told by the agent they dont do that. Were still at the STT airport, as this flight has been delayed.
US customs and immigrations at STT???
US customs and immigrations for a departing flight???
onanisland likes this.
Colin is online now  
Old Jun 28, 22, 8:32 pm
  #34  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,738
Originally Posted by Colin View Post
US customs and immigrations at STT???
US customs and immigrations for a departing flight???
It's a USVI thing.
wrp96 and Antarius like this.
MADPhil is offline  
Old Jun 28, 22, 9:38 pm
  #35  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, SPG Gold, MR Gold, Nat'l Exec Elite, Avis Presidents Club
Posts: 15,901
Originally Posted by MADPhil View Post
It's a USVI thing.
Not just USVI, but every other US territory besides Puerto Rico.
Antarius likes this.
javabytes is offline  
Old Jun 28, 22, 9:55 pm
  #36  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 24,976
Originally Posted by MADPhil View Post
It's a USVI thing.
I think that it's just a Customs inspection, not an Immigration inspection.
guv1976 is offline  
Old Jun 29, 22, 12:49 am
  #37  
 
Join Date: Jul 2010
Location: BOS, SLC, LAX
Programs: AA EXP MM, UA Plat, DL Silver, SPG Titanium
Posts: 3,925
Originally Posted by scubadu View Post
Ummm... in the context of the reason the OP shared for being removed is there a reason why you selectively chose to leave off the the second bullet of the section you quoted, which USFlyerUS, has now included? Do you believe the portion about "a safety, security, or health risk" is not relevant to the situation at hand?

Regards
To me, that language pretty clearly refers to the passenger causing a safety/security risk.

This is an IDB situation. The plane was booked to, say, 172, and had 170 seats available due to the oxygen issue. Unfortunately, instead of running a normal VDB process and finding two to get off, they simply chose to IDB the OP.

Clearly handled incorrectly with respect to AA's own rules. OP should be entitled to cash, IMO.
DWFI is offline  
Old Jun 29, 22, 1:33 am
  #38  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 13,199
OP do you know what was the exact issue was with the O2 system and where were you sat on the plane?

it may help us explain why you were bumped and not someone else.



O/ T as an aside is the AA1195 the only flight that runs between 2 namesake cities?
UKtravelbear is offline  
Old Jun 29, 22, 2:36 am
  #39  
 
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 2,721
Seems like OP could file a complaint with the DOT and/or the ADA if they want to escalate this further.
steveholt is offline  
Old Jun 29, 22, 5:03 am
  #40  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,270
Originally Posted by steveholt View Post
Seems like OP could file a complaint with the DOT and/or the ADA if they want to escalate this further.
I'm not sure who the ADA is, but the Americans with Disabilities Act does not apply to air travel.
There are no facts here that suggest disability discrimination in violation of the Air Carrier Access Act.
LETTERBOY, wrp96 and Etheereal like this.
Adam1222 is offline  
Old Jun 29, 22, 7:08 am
  #41  
 
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Silver/MM, Hilton Diamond, Hertz 5* Gold
Posts: 6,521
Originally Posted by UKtravelbear View Post
OP do you know what was the exact issue was with the O2 system and where were you sat on the plane?

it may help us explain why you were bumped and not someone else.
I assumed that if the oxygen system above their specific seats was inoperative the seats cannot be occupied.
Stripe is online now  
Old Jun 29, 22, 7:30 am
  #42  
 
Join Date: Jan 2008
Posts: 418
Originally Posted by steveholt View Post
Seems like OP could file a complaint with the DOT and/or the ADA if they want to escalate this further.
Certainly a DOT complaint is warranted in this case. Rather than having FT posters attempt to interpret DOT regulations, might as well have DOT interpret DOT regulations, including every last detail of how AA was supposed to handle the selection of the passengers to be removed. Those interpretations might end up being different than what prior administrations handed down.
wrp96 likes this.
AndyAA is offline  
Old Jun 29, 22, 7:50 am
  #43  
 
Join Date: Jul 2018
Programs: Lifemiles, AAdvantage
Posts: 167
Originally Posted by Adam1222 View Post
I'm not sure who the ADA is, but the Americans with Disabilities Act does not apply to air travel.
There are no facts here that suggest disability discrimination in violation of the Air Carrier Access Act.
Its mind boggling how people still bring up ADA when its been told thousands of times ADA does NOT apply to air travel.
Etheereal is offline  
Old Jun 29, 22, 8:09 am
  #44  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,270
Originally Posted by Etheereal View Post
Its mind boggling how people still bring up ADA when its been told thousands of times ADA does NOT apply to air travel.
Alas, some people also refuse to accept that not every customer service issue is a legal issue, and even if it technically is, there is no real remedy.
LETTERBOY likes this.
Adam1222 is offline  
Old Jun 29, 22, 9:16 am
  #45  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,738
Originally Posted by guv1976 View Post
I think that it's just a Customs inspection, not an Immigration inspection.
You do have to prove that you have the right to enter the US but it doesn't have to be a passport.
onanisland likes this.
MADPhil is offline  

Thread Tools
Search this Thread