Same Flight Showing up Twice in Reservation
May 12, 2022, 10:19 am
#1
Original Poster
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
Same Flight Showing up Twice in Reservation
Have an upcoming ticket and one of the segments is showing up twice in the reservation, with a notice check connection time and change airports at PHL. One of the flights have the seats chosen and the other one does have it and won't let me change seats.
Not sure if this is a one time glitch or if it's happened to someone before. Spoke to the EXP desk and they said they didn't see anything wrong on their end but that the rep had gotten a similar call earlier today. Hopefully it won't be an issue on the day of travel. Any thoughts or suggestions are welcome.
Not sure if this is a one time glitch or if it's happened to someone before. Spoke to the EXP desk and they said they didn't see anything wrong on their end but that the rep had gotten a similar call earlier today. Hopefully it won't be an issue on the day of travel. Any thoughts or suggestions are welcome.
May 12, 2022, 10:45 am
#3
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
I've seen this happen when upgrades are processed, especially if the reservation was made with a TA/CTA. Usually the PNR gets cleaned up on its own or the TA does it. It used to happen for me on US and NW flights, too, back in the day.
May 12, 2022, 11:53 am
#4
Original Poster
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
Thanks for the info, I think you're taking about what can happen if you're waitlisted which shows your current reservation and a phantom flight in the class you're trying to upgrade to? This reservation was done directly with AA and in business class (no upgrades). We did use some trip credits though.
May 12, 2022, 12:13 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
Thanks for the info, I think you're taking about what can happen if you're waitlisted which shows your current reservation and a phantom flight in the class you're trying to upgrade to? This reservation was done directly with AA and in business class (no upgrades). We did use some trip credits though.
May 12, 2022, 1:01 pm
#6
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
Thanks for the info, I think you're taking about what can happen if you're waitlisted which shows your current reservation and a phantom flight in the class you're trying to upgrade to? This reservation was done directly with AA and in business class (no upgrades). We did use some trip credits though.