Denied Boarding b/c of Computer Problem -- Compensation
#18
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There's zero evidence that arrival and check in time had anything to do with this
#19
Join Date: Sep 2000
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I just got this from the AA website
https://www.aa.com/i18n/travelInform...fk-airport.jsp
Last edited by unfrequentflyer; May 1, 2022 at 8:27 am
#20
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You noticed that security line got longer after 911, right?
I just got this from the AA website
https://www.aa.com/i18n/travelInform...fk-airport.jsp
I just got this from the AA website
https://www.aa.com/i18n/travelInform...fk-airport.jsp
Regardless, the issue here was with the OPs ticket, not security.
#21
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You noticed that security line got longer after 911, right?
I just got this from the AA website
https://www.aa.com/i18n/travelInform...fk-airport.jsp
I just got this from the AA website
https://www.aa.com/i18n/travelInform...fk-airport.jsp
#22
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The required EU comp is factored into baseline pricing just like labor and other expenses. It's no different than "free" breakfast at a hotel.
#23
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Non-EU based airlines are only 50% subject to EC261, when departing. So in theory on a portion of the market for intercontinental flights, it does have to come out of the margin of the EU-based airlines (or is a windfall for the non-EU airlines who may decide to charge higher fares in line with the market.) .
#24
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You should get some comp as a customer service gesture for the delay being AA’s fault. You’ll have to ask for it,
I’d also press for an explanation of what went wrong and what can be done to prevent it from happening again,
I’d also press for an explanation of what went wrong and what can be done to prevent it from happening again,
#25
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
But we don't have to have this conversation on a theoretical basis. There's been actual studies of the topic, and the most recent data from the EU [PDF] shows that the cost to airlines is something like 4 Euros per passenger. So even if the full cost were directly passed on to the passenger, it's way cheaper than the private insurance offerings that US airlines push, which often wouldn't cover the sort of disruption in the OP in any case.
#26
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Every time someone talks about costs just being passed along to their customers, I wonder if they've ever taken at least five minutes to learn about the most basic elements of the supply/demand curve. Sure, an increase in costs might push an airline to want to charge passengers more for the same flight, but customers get to choose what prices they'll accept as well, so unless demand is completely inelastic, they can't increase prices without reducing the number of tickets they'll be able to sell. The reality is that prices will probably increase somewhat, but some of it will come out of margins as well.
But we don't have to have this conversation on a theoretical basis. There's been actual studies of the topic, and the most recent data from the EU [PDF] shows that the cost to airlines is something like 4 Euros per passenger. So even if the full cost were directly passed on to the passenger, it's way cheaper than the private insurance offerings that US airlines push, which often wouldn't cover the sort of disruption in the OP in any case.
But we don't have to have this conversation on a theoretical basis. There's been actual studies of the topic, and the most recent data from the EU [PDF] shows that the cost to airlines is something like 4 Euros per passenger. So even if the full cost were directly passed on to the passenger, it's way cheaper than the private insurance offerings that US airlines push, which often wouldn't cover the sort of disruption in the OP in any case.
#27
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I'll Probably Hate Myself For Jumping Into an Emotionally Charged Thread; But. . . .
Friends,
I was travelling from PHX to LHR and arrived at the check-in desk 90 minutes before departure. For an inexplicable reason, the agent could not check us in, prompting calls to their support team, back and forth to the gate and even to London. Five agents worked on it diligently, and got it to work and then not work and then work, etc, until they sent the flight without us.
They could not have been nicer, but we were denied boarding involuntarily and were delayed in our arrival by 24 hours.
All of the online sites that I read -- including the USDOT and AA websites -- describe Denied Boarding Compensation in the context of oversold flights. This was not an oversell -- but it was 100% AA's fault, and their faulty system caused our delay and our inconvenience.
What are the rules here? Can I ask for compensation? Will I get it? How much is it for? How do I do it? Anyone have experience with this?
Thank you!
I was travelling from PHX to LHR and arrived at the check-in desk 90 minutes before departure. For an inexplicable reason, the agent could not check us in, prompting calls to their support team, back and forth to the gate and even to London. Five agents worked on it diligently, and got it to work and then not work and then work, etc, until they sent the flight without us.
They could not have been nicer, but we were denied boarding involuntarily and were delayed in our arrival by 24 hours.
All of the online sites that I read -- including the USDOT and AA websites -- describe Denied Boarding Compensation in the context of oversold flights. This was not an oversell -- but it was 100% AA's fault, and their faulty system caused our delay and our inconvenience.
What are the rules here? Can I ask for compensation? Will I get it? How much is it for? How do I do it? Anyone have experience with this?
Thank you!
Last edited by jayer; May 2, 2022 at 3:01 pm Reason: I'll Probably Hate Myself For Jumping Into an Emotionally Charged Thread; But. . . .
#29
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