Problems with a lounge bartender (How would you handle a situation like this?)
Apr 20, 2022, 4:50 pm
#16
Join Date: Apr 2010
Posts: 1,546
Wow, tough crowd. Now I know why it’s so hard for my subcontractors to retain their employees I guess. One minor complaint and they are out! Turnover is incredibly expensive— like 3 months salary for a lower level position and 6 months to a year’s salary for a higher-level position.
Apr 20, 2022, 4:50 pm
#17
Join Date: Oct 2002
Location: Rolling Lakes Yacht Club
Posts: 4,985
I believe Sodexo is who handles the ORD AC, and it is indeed a union shop
Apr 20, 2022, 5:11 pm
#19
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
What else does the bartender have to do other than make and serve drinks? Before the machines were in place, I always had to ask the bartender for a Coke and it would come with a tip. Seems unnecessarily confrontational of a bartender to keep pointing a guest to the machine.
As for a cherry Coke, the taste is super-dependent on the blend of syrup and, in my experience, separate cherry syrup added to a Coke is always better than "Cherry Coke" coming from a machine already mixed.
As for a cherry Coke, the taste is super-dependent on the blend of syrup and, in my experience, separate cherry syrup added to a Coke is always better than "Cherry Coke" coming from a machine already mixed.
Apr 20, 2022, 5:38 pm
#21
Suspended
Join Date: Jul 2020
Programs: Delta Gold Medallion, Hyatt Globalist, Hilton Diamond
Posts: 1,010
Very simple to answer.
1. Take your phone out to start recording or at least take pictures of the employee
2. Get their first name, log the time and log the date of your visit
3. Bring the details to the check-in desk and have them walk you back to the rogue employee to see what occurs.
You need to assert dominance in these types of situation. This employees only job is to serve you drinks, not to point fingers or mock you.
They aren't doing their job = get them reprimanded. There's a huge labor shortage in the US - AA has plenty of better trained, job-hungry applicants waiting to fill her position. She's not a snowflake.
1. Take your phone out to start recording or at least take pictures of the employee
2. Get their first name, log the time and log the date of your visit
3. Bring the details to the check-in desk and have them walk you back to the rogue employee to see what occurs.
You need to assert dominance in these types of situation. This employees only job is to serve you drinks, not to point fingers or mock you.
They aren't doing their job = get them reprimanded. There's a huge labor shortage in the US - AA has plenty of better trained, job-hungry applicants waiting to fill her position. She's not a snowflake.
Apr 20, 2022, 5:40 pm
#22
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Apr 20, 2022, 6:00 pm
#24
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,005
OP Is English your first language? I am being sincere not sarcastic. The reason I ask is your post sort of reads like it might not. That being said perhaps the (rude) bartender didn't understand you and/or what you were trying to say.
Either way I agree with the first response. I would have had a manager there in 30 seconds confronting this very rude employee. I don't care if she works as contractor yadda yadda yadda, she works in a place operated by American Airlines and her actions are representative of said company.
Sorry to hear what you went through. I would have loved to see this happen to me. LOL
Either way I agree with the first response. I would have had a manager there in 30 seconds confronting this very rude employee. I don't care if she works as contractor yadda yadda yadda, she works in a place operated by American Airlines and her actions are representative of said company.
Sorry to hear what you went through. I would have loved to see this happen to me. LOL
Apr 20, 2022, 6:10 pm
#25
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Join Date: Oct 2014
Posts: 10,904
Apr 20, 2022, 6:56 pm
#26
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,224
Being denied a Diet Coke with a splash of cherry, a little ice and a squeeze of lime?
Definitely a reason to send corporate a letter. They probably have a bulletin board of ridiculous complaint letters they laugh at, they could add this one.
Reminds me of my days as a Starbucks barista with the people ordering half caf/nonfat/extra hot mocha with lots of whipped cream. Invariably these customers complained the most.
Definitely a reason to send corporate a letter. They probably have a bulletin board of ridiculous complaint letters they laugh at, they could add this one.
Reminds me of my days as a Starbucks barista with the people ordering half caf/nonfat/extra hot mocha with lots of whipped cream. Invariably these customers complained the most.
Apr 20, 2022, 7:01 pm
#27
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
Apr 20, 2022, 7:03 pm
#28
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Join Date: Feb 2003
Posts: 10,224
Apr 20, 2022, 7:04 pm
#29
Join Date: Aug 2016
Location: ANC, NYC
Posts: 327
Not to pick on you, but a labor shortage means there is a shortage of *applicants*, not of jobs. We may in fact be stuck with the unfriendly bartender.
Apr 20, 2022, 7:08 pm
#30
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
If that's still all you get out of it then, yes, sorry, you are bad at reading comprehension.