AA changed my Int First class award to Business (not a sched change)
#31
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,820
I agree with customer service (no matter what hbtr originally intended). Sometimes you can get a favorable change to a reservation. BUT, in terms of what AA is obligated to do, only the fare basis counts - even if hbtr intentionally chose a flight with a long stopover, that doesn't mean that AA is obligated to give him ANY time in Boston.
To put it another way, if the OP had booked this routing via BOS and then called AA (or tried to do SDC) to get on a different (published) LAX-ORD routing they would most likely be denied because the fare was split.
-FlyerBeek
Last edited by FlyerBeek; Apr 19, 22 at 10:45 am
#32
Join Date: Jan 2003
Location: DL: Silver; AA: EX PLAT; UA: Silver; HY: DIA; HH: DIA; MR: TIT
Posts: 1,697
#33
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,242
But, again, I don't believe AA has any published LAX-ORD fares that permit routing though BOS. The fare was likely split to begin with. In that case, shouldn't the BOS stop be contractually honored regardless of whether it's timed as a connection or stopover in BOS?
To put it another way, if the OP had booked this routing via BOS and then called AA (or tried to do SDC) to get on a different (published) LAX-ORD routing they would most likely be denied because the fare was split.
-FlyerBeek
To put it another way, if the OP had booked this routing via BOS and then called AA (or tried to do SDC) to get on a different (published) LAX-ORD routing they would most likely be denied because the fare was split.
-FlyerBeek
#34
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 26,291
I don't think you'd be able to book LAX-BOS-ORD with <4h connection on AA.com as a broken fare, it would probably revert to the through fare, unless, of course, there are no single fares that allow this routing, as was suggested. But the full facts aren't in evidence, so hard to say. The poster's comment that "The first flight I booked in my itinerary was LAX-BOS." doesn't really mean anything.
#35
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 800
No, they are not. The ticket sold is from LAX to ORD. AA’s Conditions of Carriage make clear that they may change your flight, operating aircraft, seat assignment, operating airline, stopover cities, and/or departure and arrival times without any issues. You’re entitled to ask for something else but travelling via BOS is not part of your contract with AA.
I don't think you'd be able to book LAX-BOS-ORD with <4h connection on AA.com as a broken fare, it would probably revert to the through fare, unless, of course, there are no single fares that allow this routing, as was suggested. But the full facts aren't in evidence, so hard to say. The poster's comment that "The first flight I booked in my itinerary was LAX-BOS." doesn't really mean anything.
This kind of itinerary change (dropping a stopover city after a schedule change) has happened to me three times, and AA has never pushed back on restoring the original itinerary.
#36
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 800
Intent matters because no one other than this community here cares/knows fare calculation. 
If hbtr intentionally created a multi-city booking with BOS and picked a ground time of 3 hours 40 minutes because he/she wanted to have lunch with a friend near the airport (and the subsequent flight from BOS would result in a 7 hour stop), hbtr is not going to care about how the fare was constructed (whether it was a LAX-ORD fare with a BOS routing or a LAX-BOS and BOS-ORD fare combined).
AA of course may disagree if fare was LAX-ORD and this could end up being a HUACA/customer service situation.

If hbtr intentionally created a multi-city booking with BOS and picked a ground time of 3 hours 40 minutes because he/she wanted to have lunch with a friend near the airport (and the subsequent flight from BOS would result in a 7 hour stop), hbtr is not going to care about how the fare was constructed (whether it was a LAX-ORD fare with a BOS routing or a LAX-BOS and BOS-ORD fare combined).
AA of course may disagree if fare was LAX-ORD and this could end up being a HUACA/customer service situation.
#37
Join Date: Jan 2003
Location: DL: Silver; AA: EX PLAT; UA: Silver; HY: DIA; HH: DIA; MR: TIT
Posts: 1,697

#38
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,795
There’s a known bug in app rebooker for irrops. I don’t think it will show mixed cabin options as alternatives. It will show Y instead. Be sure to check with an agent before you give up and take the voluntary downgrade.
#39
Join Date: Oct 2014
Posts: 9,188
If you price it in matrix you can know for sure; they show you which fares are used and which segments they cover.
#40
Join Date: Mar 2014
Programs: Choice Hotels
Posts: 732
When I book web saver awards well in advance, before an impending schedule change, I can often find much cheaper options with a less than convenient connection. However, the majority of the time, they simply get switched to a Non-Stop if the non-stop is available. This is also true for paid tickets where I'm trying to get more segments or meet someone for a little while during a connection. For example, I bought five round trip tickets for me and some family members to go to a wedding in Atlanta in may. I was able to get the tickets for 12,000 mi around trip, which is super cheap, from DFW. However, to get that websaver amount, I had to book a 4 hour connection at ORD on the way there, and a 3 hour connection at DCA on the way back. After the schedule finalization, we were put on non-stop flights with better times. In this case, it worked out great.
Certainly a downgrade from first class is not acceptable, however, and for paid tickets where certain connections are intentional, it's inconvenient. Anytime I have had a paid ticket change the connecting airport or put me on a Non-Stop that I don't want, I have always been able to call and get it fixed. The agents are happy to give me any itinerary I want. I tried to avoid DFW if possible simply because I have zero chance of getting an upgrade. When a connection through another hub becomes non-viable, the algorithm likes to send me through dfw. I have always been able to get it changed to whatever alternate hub I want.
Certainly a downgrade from first class is not acceptable, however, and for paid tickets where certain connections are intentional, it's inconvenient. Anytime I have had a paid ticket change the connecting airport or put me on a Non-Stop that I don't want, I have always been able to call and get it fixed. The agents are happy to give me any itinerary I want. I tried to avoid DFW if possible simply because I have zero chance of getting an upgrade. When a connection through another hub becomes non-viable, the algorithm likes to send me through dfw. I have always been able to get it changed to whatever alternate hub I want.