AA changed my Int First class award to Business (not a sched change)
Apr 16, 2022, 1:03 am
#16
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 831
True, although that wasn’t the reason I booked LAX-BOS-ORD. I wanted to get to ORD fairly early, and I would rather take a redeye on a transcon (I booked J) than most domestic flights (although late last year I did manage to get a 789 on LAX-ORD but those days are over). In any case, my reasons for wanting a stop in BOS should be up to me to decide, not AA.
Apr 16, 2022, 1:13 am
#17
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
This. Just call and tell AA you booked F and want F they will likely give you options for that, the computer was trying to “help” and indexed on getting you to ORD. AA (and most airlines) have shocking poor IT systems so unfortunately expecting the system to recognize that someone in F probably wants to be in F is too much to ask.
Apr 18, 2022, 10:09 am
#18
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This just happened to me as well concerning a trip from LFT to LHR and back this August. I was booked in Flagship First on a 773 on the return LHR-JFK (and then connecting via CLT to LFT) and now I'm in Flagship Business on a 772 LHR-CLT.
Now waiting for AA to call me back so we can hopefully sort this out.....
UPDATE: At my request, the AA res agent quickly changed my return to a LHR-DFW nonstop with a seat in Flagship First on a 773.
Now waiting for AA to call me back so we can hopefully sort this out.....
UPDATE: At my request, the AA res agent quickly changed my return to a LHR-DFW nonstop with a seat in Flagship First on a 773.
Last edited by jlemon; Apr 18, 2022 at 12:44 pm Reason: update
Apr 18, 2022, 11:46 am
#19
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Join Date: Apr 2001
Location: NYC
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True, although that wasn’t the reason I booked LAX-BOS-ORD. I wanted to get to ORD fairly early, and I would rather take a redeye on a transcon (I booked J) than most domestic flights (although late last year I did manage to get a 789 on LAX-ORD but those days are over). In any case, my reasons for wanting a stop in BOS should be up to me to decide, not AA.
Apr 18, 2022, 1:00 pm
#20
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
I had the same thing happen to me a couple weeks ago, LAX-BOS-ORD changed to LAX-ORD arriving 1 day early. This happened the day after I booked it and the original flights had only changed by a few minutes, if at all. Worst thing was that at that point, the BOS-ORD leg had one seat left in F and I was afraid it would go away before I could call in and wait 2-3 hours on hold. Cancelling and rebooking wasn’t a good option because the price had increased $500. Finally did get through and they restored the original flights.
As usual there was no notification of the change from AA. I now check my flights every day. Already experienced an additional schedule change but this time AA kept the same itinerary.
As usual there was no notification of the change from AA. I now check my flights every day. Already experienced an additional schedule change but this time AA kept the same itinerary.
Apr 19, 2022, 12:16 am
#21
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, HH Diamond
Posts: 831
Nope. The first flight I booked in my itinerary was LAX-BOS. AA is obligated to get me to BOS.
Apr 19, 2022, 2:05 am
#22
Join Date: Feb 2007
Location: CBR
Programs: QF WP, AC*G
Posts: 1,223
No, they are not. The ticket sold is from LAX to ORD. AA’s Conditions of Carriage make clear that they may change your flight, operating aircraft, seat assignment, operating airline, stopover cities, and/or departure and arrival times without any issues. You’re entitled to ask for something else but travelling via BOS is not part of your contract with AA.
Apr 19, 2022, 2:09 am
#23
Join Date: Aug 2002
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No, they are not. The ticket sold is from LAX to ORD. AA’s Conditions of Carriage make clear that they may change your flight, operating aircraft, seat assignment, operating airline, stopover cities, and/or departure and arrival times without any issues. You’re entitled to ask for something else but travelling via BOS is not part of your contract with AA.
-FlyerBeek
Apr 19, 2022, 2:26 am
#24
Join Date: Feb 2007
Location: CBR
Programs: QF WP, AC*G
Posts: 1,223
The fare isn’t really relevant. If it was sold as a single ticket then that’s what creates the obligation in the contract. If there’s two ticket numbers then I’d agree that it’s different but if that was the case, I don’t think AA would be re-routing at all.
Apr 19, 2022, 3:56 am
#25
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,550
If there is a stopover in BOS, then its obligation is to get you to BOS
Apr 19, 2022, 6:45 am
#26
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Location: NYC
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Apr 19, 2022, 7:29 am
#27
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Just to get the details right, I don't think that what hbtr "intended" has anything to do with the answer. And the length of the stay is only inferentially relevant as it relates to the real question "Is the fare, which hbtr purchased, for travel to BOS, with a separate fare from BOS-ORD, or is the fare for travel to ORD?"
Apr 19, 2022, 8:36 am
#28
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Just to get the details right, I don't think that what hbtr "intended" has anything to do with the answer. And the length of the stay is only inferentially relevant as it relates to the real question "Is the fare, which hbtr purchased, for travel to BOS, with a separate fare from BOS-ORD, or is the fare for travel to ORD?"
If hbtr intentionally created a multi-city booking with BOS and picked a ground time of 3 hours 40 minutes because he/she wanted to have lunch with a friend near the airport (and the subsequent flight from BOS would result in a 7 hour stop), hbtr is not going to care about how the fare was constructed (whether it was a LAX-ORD fare with a BOS routing or a LAX-BOS and BOS-ORD fare combined).
AA of course may disagree if fare was LAX-ORD and this could end up being a HUACA/customer service situation.
Apr 19, 2022, 9:53 am
#29
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Intent matters because no one other than this community here cares/knows fare calculation.
If hbtr intentionally created a multi-city booking with BOS and picked a ground time of 3 hours 40 minutes because he/she wanted to have lunch with a friend near the airport (and the subsequent flight from BOS would result in a 7 hour stop), hbtr is not going to care about how the fare was constructed (whether it was a LAX-ORD fare with a BOS routing or a LAX-BOS and BOS-ORD fare combined).
AA of course may disagree if fare was LAX-ORD and this could end up being a HUACA/customer service situation.
If hbtr intentionally created a multi-city booking with BOS and picked a ground time of 3 hours 40 minutes because he/she wanted to have lunch with a friend near the airport (and the subsequent flight from BOS would result in a 7 hour stop), hbtr is not going to care about how the fare was constructed (whether it was a LAX-ORD fare with a BOS routing or a LAX-BOS and BOS-ORD fare combined).
AA of course may disagree if fare was LAX-ORD and this could end up being a HUACA/customer service situation.