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Domestic 3-class F has gone downhill in 2022 (consolidated)

Domestic 3-class F has gone downhill in 2022 (consolidated)

Old Mar 23, 22, 9:34 pm
  #1  
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Domestic 3-class F has gone downhill in 2022 (consolidated)

I am a regular flyer JFK-LAX and have been very disappointed recently. The seats are getting very worn and my flight 2 weeks ago there was a 6Ē gap when the seat was flat , almost impossible to sleep. This evening I open my pillow and itís wet and all stained totally disgusting. The FA looked for an extra but of course non available so certainly not a great sleep without one for 6 hrs on a late night flight.
AA Twitter says so sorry we will report it but thatís all , not even sure if itís worth emailing customer service anymore they never seem to respond as of late
here is a pic of my pillow



Nice stained and somehow moist / wet pillow
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Old Mar 23, 22, 9:45 pm
  #2  
 
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Yes, report it to customer service. They'll throw miles your way for just about anything substantive (and perhaps even outlandish claims). That pillow is disgusting. I hope it was properly disposed of...t looks like it could have the next variant.
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Old Mar 23, 22, 9:51 pm
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Those gaps sure have been getting wider!
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Old Mar 23, 22, 10:01 pm
  #4  
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Originally Posted by meechyathere
Those gaps sure have been getting wider!
yep

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Old Mar 24, 22, 1:01 am
  #5  
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Originally Posted by cbrown5294
I am a regular flyer JFK-LAX and have been very disappointed recently. The seats are getting very worn and my flight 2 weeks ago there was a 6Ē gap when the seat was flat , almost impossible to sleep. This evening I open my pillow and itís wet and all stained totally disgusting. The FA looked for an extra but of course non available so certainly not a great sleep without one for 6 hrs on a late night flight.
AA Twitter says so sorry we will report it but thatís all , not even sure if itís worth emailing customer service anymore they never seem to respond as of late
here is a pic of my pillow



Nice stained and somehow moist / wet pillow
AA, where first class gets you dry pastries and moist pillows.
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Old Mar 24, 22, 1:21 am
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That looks like black mold ... some can be toxic
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Old Mar 24, 22, 1:35 am
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Secret for the cushion issue: the bottom cushion is just Velcroed on. I believe those cushions are fully removed fairly frequently for cleaning, and when they are replaced they aren't jammed as far back as they should be, leading the Gap to when the seat is reclined.

When that happens, I reclined my seat, on velcro the bottom cushion, shifted into place, and the Gap is gone. Granted, that shouldn't be necessary, but it's an easy fix if you know how.

As for the cushion, gross! You should definitely be compensated for that. I think it happens when the pillows and/or pillow cases aren't fully dried before being sealed, leading to mold. Happened to me once before, but not nearly that bad!
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Old Mar 24, 22, 1:55 am
  #8  
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Transcon F has always been a marginal at best upgrade over J. The gap has narrowed even further since COVID.

Personally, a giant waste of money or an upgrade instrument.
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Old Mar 24, 22, 1:57 am
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Originally Posted by cbrown5294
AA Twitter says so sorry we will report it but thatís all , not even sure if itís worth emailing customer service anymore they never seem to respond as of late
Pillow disgusting and your complaint seems very valid. Regarding emailing customer service though they always replied to me within 3 days when I was a lowly Gold and now at ExPlat they seem to reply within hours based onÖ well the one or two emails Iíve sent since. So itís more than worth a try. If they still arenít replying maybe you complained too much (though I wouldnít fault you I have also had plenty of flights where I had to look past something that I really probably shouldnít have had to doÖ) 🤷🏼‍♂️
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Old Mar 24, 22, 2:14 am
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Iíve been upgraded twice Y-F on full transcon as EXP in the last 6 months and while Iím gratefulÖ itís laughably bad how that product is. Dirty seats, crap food and inattentive service (at best).

Compared to JetBlue Mint, especially one of the suites itís a very very wide gap (wider than those in the seats!!)

That pillow thoughÖ unreal
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Old Mar 24, 22, 8:25 am
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Originally Posted by mosfet
Iíve been upgraded twice Y-F on full transcon as EXP in the last 6 months and while Iím gratefulÖ itís laughably bad how that product is. Dirty seats, crap food and inattentive service (at best).

Compared to JetBlue Mint, especially one of the suites itís a very very wide gap (wider than those in the seats!!)

That pillow thoughÖ unreal
So you're claiming that you've been given double upgrades from Y right past J to F on 3-cabin transcons?

That's remarkable if so, because I'm pretty sure AA has had a very strict policy of not doing that for >30 years now.
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Old Mar 24, 22, 8:41 am
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Please do report to customer service . If for no other reason to advise them of cabin defects . If we donít email , then they might assume all is well . The only way to possibly get things fixed is to send emails . The pillow is absolutely repulsive.
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Old Mar 24, 22, 8:41 am
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Originally Posted by AADFW
So you're claiming that you've been given double upgrades from Y right past J to F on 3-cabin transcons?

That's remarkable if so, because I'm pretty sure AA has had a very strict policy of not doing that for >30 years now.
yes - has happened twice, last year July and February this year. Have a search, I posted a thread about it back in July and also recall someone else posting about the same thing in the last 3 months. Both were operational upgrades moving me from a confirmed J upgrade at the gate.
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Old Mar 24, 22, 8:42 am
  #14  
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Originally Posted by AADFW
So you're claiming that you've been given double upgrades from Y right past J to F on 3-cabin transcons?

That's remarkable if so, because I'm pretty sure AA has had a very strict policy of not doing that for >30 years now.
Happened to me before a couple of times. Given the regular threads about upgrade shenanigans, empty seats in F etc, it's not that crazy that out of policy things happen like this.

​​​​​
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Old Mar 24, 22, 8:44 am
  #15  
 
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Originally Posted by supermintyfresh
That looks like black mold ... some can be toxic
some time ago , my clothes could come out of the washing machine with similar stains. Somehow, grease or oil from the machine was leaking nto the washing tub.
I Had to replace the washing machine.

Hard to tell from the OPs pic what the stains are.. very unlikely it is mold.
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