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Loyalty Points on AAdvantage eShopping / shopping - rates, delays (consolidated)

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Loyalty Points on AAdvantage eShopping / shopping - rates, delays (consolidated)

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Old Mar 18, 2022, 4:00 pm
  #31  
Original Poster
 
Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Originally Posted by VegasGambler
How long ago was the purchase? Mine all posted eventually. Has it been over 2 weeks?

As far as I can tell the $2k limit is not enforced
Interesting. Thanks. March 2 was purchase date.
FrankMorris is offline  
Old Mar 18, 2022, 4:01 pm
  #32  
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Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Originally Posted by OskiBear
So far, the only purchase that has not posted for me is when I bought 2 x $250 in a single transaction. it tracked and I even received an email that it tracked, but it hasn't posted. Just about at the 15-day mark, so I'll be submitting an inquiry.
I made the exact same purchase, with the exact same result. Tracked and everything.
FrankMorris is offline  
Old Mar 18, 2022, 4:06 pm
  #33  
 
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
Originally Posted by FrankMorris
I made the exact same purchase, with the exact same result. Tracked and everything.
I have made multiple subsequent purchases (including some on the same day) and they've all tracked and posted. So, there must have been something about the $500+ transaction.
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Old Mar 18, 2022, 4:23 pm
  #34  
 
Join Date: Dec 2004
Posts: 7,901
You may want to use <a href="https://www.flyertalk.com/forum/manufactured-spending/1885619-giftcards-com-master-thread-2018-onwards-25.html">the main thread instead</a>. There's nothing special about the AA portal versus UA or other cartera portals, and any tracking issues are handled the same.

Last edited by Microwave; Aug 18, 2022 at 5:50 am Reason: Removed quote of deleted content
rrgg is offline  
Old Mar 18, 2022, 4:37 pm
  #35  
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Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Originally Posted by rrgg
You may want to use the main thread instead. There's nothing special about the AA portal versus UA or other cartera portals, and any tracking issues are handled the same.
Thanks rrgg - that's interesting. Are they all processed by the same company?
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Old Mar 19, 2022, 7:13 am
  #36  
 
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,335
Originally Posted by FrankMorris
Literally used the same browser and made back to back purchases so no reason one would have posted and the other not.
That may be the problem. Do you literally mean you clicked AAS, checked out on GC.com, and then checked out on GC.com again?

Best practice is to click thru for each transaction and ideally use a different browser (e.g. Chrome, then Chrome incog, or Chrome, then Safari, or I guess 2 incog sessions would work). With that being said, I've been using portals for almost a decade and my orders don't always track!

There used to be a primer on portals, maybe by travelswithgrant? Let me know if anyone has it. I could use a refresher myself!
sexykitten7 is offline  
Old Mar 19, 2022, 8:35 am
  #37  
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Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Originally Posted by sexykitten7
That may be the problem. Do you literally mean you clicked AAS, checked out on GC.com, and then checked out on GC.com again?

Best practice is to click thru for each transaction and ideally use a different browser (e.g. Chrome, then Chrome incog, or Chrome, then Safari, or I guess 2 incog sessions would work). With that being said, I've been using portals for almost a decade and my orders don't always track!

There used to be a primer on portals, maybe by travelswithgrant? Let me know if anyone has it. I could use a refresher myself!
I did use the same browser, but clicked through the portal link before the second order. Also, the order that hasn’t posted did track as I received an email, but just hasn’t posted to the shopping portal as earned points. So, it’s definitely something else.
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Old Mar 19, 2022, 2:02 pm
  #38  
 
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
I've now gotten base miles and LPs for $2500 worth it VGCs within about a week. Do we think there is a chance they will claw back the miles above $2k? If not, I may try to purchase some more while the 5% discount is still active.
njvandy is offline  
Old Mar 19, 2022, 4:32 pm
  #39  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
Originally Posted by njvandy
I've now gotten base miles and LPs for $2500 worth it VGCs within about a week. Do we think there is a chance they will claw back the miles above $2k? If not, I may try to purchase some more while the 5% discount is still active.
Isn't there a limit to the 5% discount?
redtop43 is offline  
Old Mar 19, 2022, 11:37 pm
  #40  
 
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Originally Posted by redtop43
Isn't there a limit to the 5% discount?
Not as far as I've seen
njvandy is offline  
Old Apr 2, 2022, 5:48 am
  #41  
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Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Purchases from early March still haven't posted despite receiving the tracking email upon purchase. Sent a note to AA shopping about missing miles a while back. Haven't heard anything. Anyone else in the same position?
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Old Apr 2, 2022, 11:22 am
  #42  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
Originally Posted by FrankMorris
Purchases from early March still haven't posted despite receiving the tracking email upon purchase. Sent a note to AA shopping about missing miles a while back. Haven't heard anything. Anyone else in the same position?
I am likewise waiting. They have quoted a resolution period of 4-8 weeks.

In my case, I consider it almost certain that it relates to an ad blocker. I've had zero issues with cards bought in the past week or so, but I disabled the ad blocker. This is an issue now mentioned on the giftcards.com webpage and in their FAQ. Cartera acknowledges that the purcahses were made via the AA shopping portal but they basically claim they have to get giftcards.com to pay them the commission due.
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Old Apr 2, 2022, 5:54 pm
  #43  
 
Join Date: Jun 2001
Location: Hawaii & Texas
Programs: AA ExPlat / LT Plat / 3MM, Delta Plat, Bonvoy LT Titanium, HH Diamond
Posts: 1,109
I purchased 2k of giftcards using Chrome making sure allow cross posting was turned on. Never received the initial email. Does this mean I’ll never receive the points, even if I open a case. Sounds like I need to open the case with giftcards as they will need to pay Cartera.

I emailed giftcards.com but they told me to contact American Airlines.

Last edited by EXPLAT; Apr 9, 2022 at 2:08 am
EXPLAT is offline  
Old Apr 2, 2022, 6:30 pm
  #44  
 
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Originally Posted by EXPLAT
I purchased 2k of giftcards using Chrome making sure allow cross posting was turned on. Never received the initial email. Does this mean I’ll never receive the points, even if I open a case. Sounds like I need to open the case with giftcards as they will need to pay Cartera.
How long ago was this? There is a ton of information in the main Cartera thread from people who had similar experiences.

https://www.flyertalk.com/forum/amer...issues-14.html
njvandy is offline  
Old Apr 2, 2022, 8:21 pm
  #45  
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Join Date: Aug 2017
Location: Albuquerque, NM
Programs: American Executive Platinum
Posts: 368
Originally Posted by redtop43
I am likewise waiting. They have quoted a resolution period of 4-8 weeks.

In my case, I consider it almost certain that it relates to an ad blocker. I've had zero issues with cards bought in the past week or so, but I disabled the ad blocker. This is an issue now mentioned on the giftcards.com webpage and in their FAQ. Cartera acknowledges that the purcahses were made via the AA shopping portal but they basically claim they have to get giftcards.com to pay them the commission due.
I got an email confirmation from AA almost immediately that my order had tracked so doubt it’s that.
FrankMorris is offline  


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