Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Missing (recent) Hyatt Dual Accrual Miles

Missing (recent) Hyatt Dual Accrual Miles

Old Sep 6, 2022, 9:42 am
  #61  
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,899
Originally Posted by coleslaw
For the past few years all of my stays have been posting within a week or so of my check out date… but that seems to have totally broken down within the past month. Stays where I checked out in early August still haven’t posted, just over one month later.
And then a few hours later they show up!
coleslaw is offline  
Old Sep 26, 2022, 2:20 pm
  #62  
Hyatt Contributor Badge
 
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,928
Originally Posted by brp
Ah, hadn't gotten that far. Yeah, that is new. Maybe try "Customer Relations" and indicate that your actual issue is not addressed online. That does seem to go to a contact form.

Cheers.
Just an update, I did the Customer Relations as brp had mentioned. Received an email a couple weeks later that everything is OK. And am happy to report - now I am getting my AA dual accrual miles again! So that did seem to do the trick.
smilee is offline  
Old Nov 3, 2022, 1:45 pm
  #63  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,897
What about for missing Hyatt points from AA flights?
SkyTeam777 is offline  
Old Nov 30, 2022, 4:50 am
  #64  
 
Join Date: Feb 2011
Location: CT
Programs: Marriott-LT Titanium; AA-LT Gold/Currently Plat Pro
Posts: 205
Originally Posted by SkyTeam777
What about for missing Hyatt points from AA flights?
Did you find the answer to this? So many of our flights on AA have not posted to Hyatt.
odie11 is offline  
Old Nov 30, 2022, 11:15 pm
  #65  
 
Join Date: Nov 2015
Posts: 83
Just realized none of my 2022 hyatt stays have posted AA miles or loyalty points. would not have thought to check, but this issue still seems pretty widespread.
yydv is offline  
Old Dec 1, 2022, 12:38 pm
  #66  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,897
Originally Posted by odie11
Did you find the answer to this? So many of our flights on AA have not posted to Hyatt.
No, I reached out to Hyatt, and they say to contact AA (who would understandably have no ability to post Hyatt points). When I push back with Hyatt, they say they will investigate, but nothing gets done. Im missing about 10,000 points unfortunately. Very disappointed in their customer service.
SkyTeam777 is offline  
Old Dec 11, 2022, 1:52 pm
  #67  
 
Join Date: Feb 2011
Location: CT
Programs: Marriott-LT Titanium; AA-LT Gold/Currently Plat Pro
Posts: 205
Originally Posted by SkyTeam777
No, I reached out to Hyatt, and they say to contact AA (who would understandably have no ability to post Hyatt points). When I push back with Hyatt, they say they will investigate, but nothing gets done. Im missing about 10,000 points unfortunately. Very disappointed in their customer service.
I also reached out to Hyatt and they say it is an AA problem. Sent an inquiry to AA and have heard nothing...
odie11 is offline  
Old Mar 20, 2023, 11:16 am
  #68  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,909
Glad I found this thread to find that I'm not alone.

Up until January, I was getting AA points for Hyatt stays.

Then it stopped. I've had three stays since then where I should be getting miles, but nothing has posted. I contacted both the Twitter team and my concierge, and they both don't even seem to be aware of this program.

Seems like an uphill battle. Are people having better results from the AA side?
josephstern is offline  
Old Mar 20, 2023, 11:27 am
  #69  
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,899
Originally Posted by josephstern
Glad I found this thread to find that I'm not alone.

Up until January, I was getting AA points for Hyatt stays.

Then it stopped. I've had three stays since then where I should be getting miles, but nothing has posted. I contacted both the Twitter team and my concierge, and they both don't even seem to be aware of this program.

Seems like an uphill battle. Are people having better results from the AA side?

AA posting to Hyatt usually takes a day or two. Hyatt posting to AA usually takes a few weeks. Sometimes much longer… although they’ve always posted eventually.

Trying to find AA or Hyatt customer service who are familiar with the process and don’t just finger point at the other party is a futile effort in my experience.
fotoflyer88 and BWISkyGuy like this.
coleslaw is offline  
Old Mar 21, 2023, 3:23 am
  #70  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,300
Originally Posted by coleslaw
Hyatt posting to AA usually takes a few weeks. Sometimes much longer… although they’ve always posted eventually.
They don't seem to post in order either. I have a March hotel stay that posted to AA, but a few February stays are still missing.
econ is offline  
Old Mar 23, 2023, 9:04 am
  #71  
 
Join Date: Sep 2003
Location: Paris, France
Programs: UA LT Gold, Air France Platinum Ulti, AA 4MM EXP, SPG Lifetime Plat, Hyatt Globalist, Hilton Diamond
Posts: 725
I have 7 stays missing, all in February till March 16. On that date I had my last stay credited which was completed on March 15.
i have been calling and e-mailing both Hyatt and AA and of course they each blame the other if you are lucky enough to get that far since
most agents have no idea what you are talking about. Utterly frustrating and annoying to put it mildly.
thierry is offline  
Old Mar 23, 2023, 9:16 am
  #72  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,909
Originally Posted by thierry
I have 7 stays missing, all in February till March 16. On that date I had my last stay credited which was completed on March 15.
i have been calling and e-mailing both Hyatt and AA and of course they each blame the other if you are lucky enough to get that far since
most agents have no idea what you are talking about. Utterly frustrating and annoying to put it mildly.
The best part is that the customer service people at these companies that I've been in touch with about this issue interrogate me and try to make this my fault. "I see your status is dropping at the end of March" etc. Yes. This doesn't matter at all.

Look Hyatt and AA: you made this program. We're just playing by YOUR rules here. Why do you make this so hard?

I'm having a similar back-and-forth with Amex and Marriott for qualifying nights. They make the rules. Then they don't adhere to them. Then they blame me.

These companies must get away with a lot of benefits slipping through the cracks.
fotoflyer88 and madmanshoney like this.
josephstern is offline  
Old Aug 3, 2023, 11:29 am
  #73  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,610
Missing AA flight in WoH account from early July. Guess I'm not alone.
seawolf is offline  
Old Aug 8, 2023, 12:15 pm
  #74  
 
Join Date: Apr 2016
Posts: 62
AA Plat and Hyatt Explorist - had an AA flight as well as a hyatt stay in late July. Usually both points show within a few days, but no luck still. I'll wait another week and go the BRP customer service route. cheers!
DCBound2016 is offline  
Old Aug 8, 2023, 5:15 pm
  #75  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,897
Originally Posted by DCBound2016
AA Plat and Hyatt Explorist - had an AA flight as well as a hyatt stay in late July. Usually both points show within a few days, but no luck still. I'll wait another week and go the BRP customer service route. cheers!
Same, but when I have gone through customer service, neither side acknowledges responsibility for posting. It's weird. Often, the issue with Hyatt is any time that an AA reservation gets reissued. Then, it does not appear for Hyatt points on their side. So frustrating because no one wants to claim responsibility.
SkyTeam777 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.