Broken J seat, changed to Y /

Old Mar 10, 22, 8:09 pm
Join Date: Jun 2011
Posts: 65
Originally Posted by F16wannabe View Post
Same exact thing happened to me about 8 years ago. MIA-BGI downgraded from paid J to MCE due to a broken seat. AC was a 757 with lie flat seats. I was given a $750 voucher before I boarded and the FA from up front still served me drinks in glassware and made sure that I was feeling no pain by the time we landed in Barbados. Something tells me that my experience was the exception rather than the norm.
You are describing good customer service for an inconvenience. Something that seems to have evaporated. The $750 voucher was over the top, but nice. The other extra care on the flight should be the norm. I imagine today that none of the FA's would even make note of it. Not their problem or care.
Spiff and arollins like this.
cssmd27 is offline  

Thread Tools
Search this Thread